[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

[Olivertam]

BTW, From today we start to work at home and I will occasionally check this thread.
As for @Ra li Does your cube connection problem still exist?? Post your device and system version at your convenience.

 

[Julio974]

I just told @Olivertam your problem and he said:

1. He had forwarded it to their tech team
2. They can't open YouTube links in China
3. They can only start fixing your problem AT LEAST one week later due to the coronavirus outbreak in China.
4. He wants you to screenshot your error message to him.

As for me, I made a brand new Cube Station account that I already proved can login, try it! If it doesn't work, I will fix it until it works.

Account: [email protected]
Password: 12345678

I hope you can make your $89 start working.

1) Thanks for letting me know
2 & 4)

When I click "login", the login page goes to the bottom then re-opens, and the empty blue box at the bottom (which, I guess, is supposed to have the error message), is empty
3) Thanks for letting me know
Try another account) Already attempted, no difference. The test account seems to be working, I’ll try it when I get back home, thank you for it.

 

[T.A.V]

Just recieved my 356i Play today and I'm very unhappy. No Login issues but disconnection issue is so bad that I can't even use personal training, it gets disconnected All the time....Wait I should say, It stays disconnected and just gets connected sometimes. Can't even do a single solve without disconnection, WTF.

 

[SlowDown]

-till now Still no support for iPad after months of release...
-problems over problems with the server(s)
-the app support is a bad joke if you know the good Gan hardware support. Gan need a bigger support and Development team for this (new) kind of products!
-the 356i is the most expansive stock cube in germany with the baddest problems

Do something...

But thank you, I won a bet:
I bet that the corona is now an excuse.
Strange bet, but I have won

 

[Olivertam]

Just recieved my 356i Play today and I'm very unhappy. No Login issues but disconnection issue is so bad that I can't even use personal training, it gets disconnected All the time....Wait I should say, It stays disconnected and just gets connected sometimes. Can't even do a single solve without disconnection, WTF.

Could you try charging it longer? When battery is low the connection is not as good as full battery.

 

[Olivertam]

-till now Still no support for iPad after months of release...
-problems over problems with the server(s)
-the app support is a bad joke if you know the good Gan hardware support. Gan need a bigger support and Development team for this (new) kind of products!
-the 356i is the most expansive stock cube in germany with the baddest problems

Do something...

But thank you, I won a bet:
I bet that the corona is now an excuse.
Strange bet, but I have won

Thanks for your sugesstion and critical comment. We have already put those issues on the top of our to-do list. New members will join our team later this month and v2.0 is under planning. Noticed that the software update is not done in one day, it takes time to design UI, coding, testing, debuging before releasing to users. Also I'll definitely push them to fortify the smoothness of servers for outside China.

 

[T.A.V]

Could you try charging it longer? When battery is low the connection is not as good as full battery.

It actually showed the battery as full on the app. I'll try after charging it for a long time today.
Another related question: Does it have auto management of charge to prevent overcharging? I ask because it is convenient to always keep it in the charging dock when not in use. Just want to be sure that it will not have any negative impact on the battery.

 

[Wish Lin]

Another related question: Does it have auto management of charge to prevent overcharging? I ask because it is convenient to always keep it in the charging dock when not in use. Just want to be sure that it will not have any negative impact on the battery.

As far as I am concerned, even if there is a charge management system to prevent stress on the battery, keep charging the cube will also put a stress on the management system so it’s better just turn off the switch connected to the 356i charger then put the cube on it.

 

[SlowDown]

Thanks for your sugesstion and critical comment. We have already put those issues on the top of our to-do list. New members will join our team later this month and v2.0 is under planning. Noticed that the software update is not done in one day, it takes time to design UI, coding, testing, debuging before releasing to users. Also I'll definitely push them to fortify the smoothness of servers for outside China.

Thanks for the (copy&paste) response
Some tips for you:
-use for apple user the app TestFlight to collect better data in the alpha beta version. Ask for tester in the community.
-build a Little Team outside of China. The team can collect problems from outside (YouTube and other social networks) and deliver them to China team.
-change to a better app developer team or work with more members/freelancing (good app means good money for all)
-make a english description in iOS app store and release some api or code for free developer (more software means more sells means more money, win win)
-make a support site only for 356i support (all power at one place, saves time and money)

 

[Olivertam]

Thanks for the (copy&paste) response
Some tips for you:
-use for apple user the app TestFlight to collect better data in the alpha beta version. Ask for tester in the community.
-build a Little Team outside of China. The team can collect problems from outside (YouTube and other social networks) and deliver them to China team.
-change to a better app developer team or work with more members/freelancing (good app means good money for all)
-make a english description in iOS app store and release some api or code for free developer (more software means more sells means more money, win win)
-make a support site only for 356i support (all power at one place, saves time and money)

I have to admit that these suggestions pinpointed our weakness currently. Really helpful tips, will talk to the team. Appreciated!

 

[Olivertam]

It actually showed the battery as full on the app. I'll try after charging it for a long time today.
Another related question: Does it have auto management of charge to prevent overcharging? I ask because it is convenient to always keep it in the charging dock when not in use. Just want to be sure that it will not have any negative impact on the battery.

Yes it has protection for overcharging. I often leave the cube charged in my office for a couple of days. It never had any problem.

 

[iBonhomme]

- make a french description in iOS app store and in the app. I can help for that.
- Roux training
- Roux training
- Roux training
- Roux training
- Roux training

and
- Roux training ;-)

 

[T.A.V]

Other than Cube Station, can I use 356i with any other app? Desktop and/or iOS

I’m new and have slow average. I don’t want to battle, I just want to see my CFOP split timings.
Any app that does that will do for me atm.

 

[Wish Lin]

Other than Cube Station, can I use 356i with any other app? Desktop and/or iOS

I’m new and have slow average. I don’t want to battle, I just want to see my CFOP split timings.
Any app that does that will do for me atm.

Cube station has a personal training which is exactly want you want.

 

[T.A.V]

Cube station has a personal training which is exactly want you want.

I know, but like I said earlier. I can’t even complete a scramble before getting disconnected in Cube Station.
That is why I want to use the cube with another app and if disconnection issue is with the hardware I’ll proceed accordingly.

Edit: And yes I tried again after charging the cube for more than 8 hours, still having same issue.

 

[T.A.V]

I tried connecting to https://bluetooth.cubing.net/ using Chrome Browser but cube doesn't show up. Has anyone else been able to connect it to that website or any other?

 

[iBonhomme]

I know, but like I said earlier. I can’t even complete a scramble before getting disconnected in Cube Station.
That is why I want to use the cube with another app and if disconnection issue is with the hardware I’ll proceed accordingly.

Edit: And yes I tried again after charging the cube for more than 8 hours, still having same issue.

You can with CSTIMER and soon with cubeast.

 

[Julio974]

Ok.
Ok.
The login worked, with the help of GAN’s support.
It was definitely worth the wait!
I love the cube & app, and even if there might be some things that could be slightly improved, I love it!

My username: Julio974
Times online: 7-8 UTC and 16-19 UTC (during school days)
My average: I’m currently just sub-13
Location: Essonne, France

 

[T.A.V]

I tried with different phones and the disconnection issue is with iOS devices only, on android the connection is solid.

But I have only iOS devices. So I can use the cube whenever I’m home and wife gives her android phone.
Does any other iOS user face similar issue?

 

[Wish Lin]

I tried with different phones and the disconnection issue is with iOS devices only, on android the connection is solid.

But I have only iOS devices. So I can use the cube whenever I’m home and wife gives her android phone.
Does any other iOS user face similar issue?

No. My iOS devices' connection is solid.