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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

SlowDown

Member
Joined
Jan 9, 2020
Messages
17
Update: I tried with my iPad and connection is good with it so the connection issue might be with my phones (they're relatively old now).
But app opens up very differently on iPad, its elements are placed in a strange way that some parts of the app are unusable and some parts can't even be opened.
I think this can be fixed easily and fast. And if I remember correctly other people also mentioned on this forum that they want to use it with iPad. If done correctly using the app on iPad will be so much fun. If you can just make it identical to iPhone version, that would be good for now.
Is there a way to select multiple algorithms for Algorithm training? I think we can either select Full PLL/OLL or just 1 custom alg at a time.

If this is not possible then please consider this a feature request @Olivertam
You can test CsTimer on iPad, you can test it with WebBLE browser.
But warning, no guarantee that it will work. Some iOS users use it for the Giiker cube
Android users can use regular Chrome. Choose in the options the Giiker.
I have the same problems, Gan knows the problems since months. If you ask for help or updates you get a copy and past answer.

Edit:
Oh my funny solution: I'm using a mirror App on Android and stream it to the iPad for a big screen size
 

Olivertam

Member
Joined
Sep 6, 2019
Messages
62
Location
Guangzhou, China
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I am now starting to summarize your needs(not bugs) in this thread since 2020 and submit to tech team AGAIN when I am back to office. Help me if I miss something or doesn't describe them properly.

Device needs:
- iPad version. (I guess currently it can install iphone version on iPad but the interfaces are messing up?)
- Compatible with most android phones
- Add English description in the app download page and with each updates

Module needs:
- Support Roux.
- Support customization color scheme
- Support multi-algorithm training (what is the difference between this need and random alg training?)

User experience needs:
- Better localization in English
- Lower the failure rate of login / register via email address
- More stable network connection / server outside China to reduce DNF, battle waiting, etc
- More stable or more simple way of bluetooth connection to recognize the cube more easily (better have a video for illustration)

I am sorry to say no api or code can be revealed at the moment and we don't suggest connecting to other platforms other than cubestation.
 

HoshiYamazaki

Member
Joined
Aug 24, 2019
Messages
9
I am now starting to summarize your needs(not bugs) in this thread since 2020 and submit to tech team AGAIN when I am back to office. Help me if I miss something or doesn't describe them properly.

Device needs:
- iPad version. (I guess currently it can install iphone version on iPad but the interfaces are messing up?)
- Compatible with most android phones
- Add English description in the app download page and with each updates

Module needs:
- Support Roux.
- Support customization color scheme
- Support multi-algorithm training (what is the difference between this need and random alg training?)

User experience needs:
- Better localization in English
- Lower the failure rate of login / register via email address
- More stable network connection / server outside China to reduce DNF, battle waiting, etc
- More stable or more simple way of bluetooth connection to recognize the cube more easily (better have a video for illustration)

I am sorry to say no api or code can be revealed at the moment and we don't suggest connecting to other platforms other than cubestation.
For me the priority should be fixing the servers, I can wait for person few mins, and then I get and DNF, which is really an nightmare.
I got also few 7s/8s solves which got "DNF'ed". Imagine it's important for someone and wants to have it in best single in their profile. Whoosh.
 

Olivertam

Member
Joined
Sep 6, 2019
Messages
62
Location
Guangzhou, China
YouTube
Visit Channel
For me the priority should be fixing the servers, I can wait for person few mins, and then I get and DNF, which is really an nightmare.
I got also few 7s/8s solves which got "DNF'ed". Imagine it's important for someone and wants to have it in best single in their profile. Whoosh.
Indeed. I had that feeling too missing my PB, though it's due to un-sync problem.
 

T.A.V

Member
Joined
Dec 3, 2019
Messages
32
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- Support multi-algorithm training (what is the difference between this need and random alg training?)
For someone like me who knows only 7 OLLs 5 PLLs, I’m gradually learning new algs and want to practice the ones that I’ve learnt.
If I can select multiple algs that I know I can practice all of them together.
 

dabl

Member
Joined
Feb 4, 2020
Messages
1
I am now starting to summarize your needs(not bugs) in this thread since 2020 and submit to tech team AGAIN when I am back to office. Help me if I miss something or doesn't describe them properly.

Device needs:
- iPad version. (I guess currently it can install iphone version on iPad but the interfaces are messing up?)
- Compatible with most android phones
- Add English description in the app download page and with each updates

Module needs:
- Support Roux.
- Support customization color scheme
- Support multi-algorithm training (what is the difference between this need and random alg training?)

User experience needs:
- Better localization in English
- Lower the failure rate of login / register via email address
- More stable network connection / server outside China to reduce DNF, battle waiting, etc
- More stable or more simple way of bluetooth connection to recognize the cube more easily (better have a video for illustration)

I am sorry to say no api or code can be revealed at the moment and we don't suggest connecting to other platforms other than cubestation.
It would be great if I could export my data and/or statistics.
Also the possibility of logging in through the web browser and viewing my results.
 

JTM007

Member
Joined
Feb 6, 2020
Messages
10
Hey guys. I'm in desperate help. I want to change the springs in my gan 356i. But it's like impossible to do, the instructions are so confusing. Does anyone have a video of the gan 356i getting it's springs change?
Thank you.
 

T.A.V

Member
Joined
Dec 3, 2019
Messages
32
YouTube
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Hey guys. I'm in desperate help. I want to change the springs in my gan 356i. But it's like impossible to do, the instructions are so confusing. Does anyone have a video of the gan 356i getting it's springs change?
Thank you.
Official guide and walkthrough videos would be great.
I want to see one on carefully lubing 356i
 
Joined
Dec 22, 2018
Messages
18
I've been using Gan356i for months, but now all of the sudden it stopped working.
I'm charging it likw it is supposed to be, and i even let it charge full night, but still nothing, it doesn't even show in the list.
I shake it, I turn it I do everything, but nothing happens lol
Any tips on how to get it back haha?
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
614
Location
Taipei, Taiwan
WCA
2018LINW02
I've been using Gan356i for months, but now all of the sudden it stopped working.
I'm charging it likw it is supposed to be, and i even let it charge full night, but still nothing, it doesn't even show in the list.
I shake it, I turn it I do everything, but nothing happens lol
Any tips on how to get it back haha?
Try restart your phone or the Bluetooth connection.
 
Joined
Dec 22, 2018
Messages
18
Try restart your phone or the Bluetooth connection.
One update. I tried to go to Bluetooth settings and there I CAN clearly see option to pair with GAN-ex456 something like that.But when I click on it, it says that i have to go to APP and connect from there, so I did that, but Gan doesn't appear there. I allowed everything that app asked for, but it still doesn't appear on the list. I even reinstalled, made new account but nothing helps.

I know that few days ago, my phone got new Android Version, android 10. Could it be something with that? Or it's just app

Sorry for my trash English :)
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
614
Location
Taipei, Taiwan
WCA
2018LINW02
One update. I tried to go to Bluetooth settings and there I CAN clearly see option to pair with GAN-ex456 something like that.But when I click on it, it says that i have to go to APP and connect from there, so I did that, but Gan doesn't appear there. I allowed everything that app asked for, but it still doesn't appear on the list. I even reinstalled, made new account but nothing helps.

I know that few days ago, my phone got new Android Version, android 10. Could it be something with that? Or it's just app

Sorry for my trash English :)
Sorry I am not sure because I use iPhone........

But A dumb method I used to solve this exact problem is simply leave it there for a couple days and it just worked again. Sorry for the dumb idea......
 

Olivertam

Member
Joined
Sep 6, 2019
Messages
62
Location
Guangzhou, China
YouTube
Visit Channel
For outside China users please reply your problems about the server in following format:
1. Details (which function you use and what happened)
2. Which country you based
3. Frequency (once in a hundred or 20% chances) and how long (a while or last for few days)
4. Open https://en.ipip.net/ and list the data shown in the website like this:

  • IP 120.197.1.137
  • Location China Guangdong Guangzhou ChinaMobile
  • Longitude and Latitude 23.12911, 113.264385
  • Time Zone Asia/Shanghai / UTC+8
This is to test if the problem is about physical distance or local Internet Service Provider.
If anyone cares about the privacy you may PM me. I appreciate all your help. @wishlin Could you please tag someone who mentioned similar problems before?
 

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