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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

Joann Huang

Member
Joined
Aug 29, 2020
Messages
91
Also, I have tried uninstalling, using different devices, for about a week now. Still not working.
Hi @themarsh, sorry for my late reply, and thanks for your feedback.
Please provide the following information to help us to fix it.
1.User ID or register email
2.Your Device (e.g. iPhone 12, IOS/Android )
3.App Version: V3.0.294 ?
4. A screenshot of the stuck
I would communicate with the developers once received it.

Ps: Yes, I'm in China.Sorry for the late reply for the time zone.
 
Last edited:

themarsh

Member
Joined
Mar 24, 2021
Messages
21
Hi @themarsh, sorry for my late reply, and thanks for your feedback.
Please provide the following information to help us to fix it.
1.User ID or register email
2.Your Device (e.g. iPhone 12, IOS/Android )
3.App Version: V3.0.294 ?
4. A screenshot of the stuck
I would communicate with the developers once received it.

Ps: Yes, I'm in China.Sorry for the late reply for the time zone.
Thanks for your reply, no problem! I understand the time zone difference!
There is no register id, I couldn't even go into the register page.
Device: Iphone 12 pro
App Version: 3.0.294
I cannot get the screenshot right now, though it is just a normal cube station screen with a network request timeout,please try again popup.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
91
Thanks for your reply, no problem! I understand the time zone difference!
There is no register id, I couldn't even go into the register page.
Device: Iphone 12 pro
App Version: 3.0.294
I cannot get the screenshot right now, though it is just a normal cube station screen with a network request timeout,please try again popup.
Hi,thanks for these infomations and the developers are fixing it. I would update details for you.
Have a nice day.:-D
Joann
 

HoshiYamazaki

Member
Joined
Aug 24, 2019
Messages
19
Hiya, thanks for the update!
Though, I have the two bug reports to add.
First - why we got two CubeStation apps in the Google Play Store?
1st: https://play.google.com/store/apps/details?id=com.gan.cube&hl=pl&gl=US
2st: https://play.google.com/store/apps/details?id=com.gan.cubestation&hl=pl&gl=US
I think the com.gan.cube should be overriden by com.gan.cubestation, and the first database should be merged with second.
As I mentioned, it's little confusing and separates overall cubestation base beetwen old players using v1, and new players using v3.
What I mean, update should be forced and there should be no ability to use v1.

Second - I own s10e android phone with OneUI 3.1 (Android 11), and my phone has full-body screen, but it doesn't have a notch.
So, the camera (which is placed at top-right) hides avatar and back button in the cubestation app.
I attached how it looks on my phone, I think on Samsung S10/S20 phones there should be little margin from the left beetwen screen and avatar/back icon, like 64-128 pixels.

Hope you will fix these stuff and wish you nice easter holiday :)
Hoshi
 

Attachments

SH03L4C3

Member
Joined
Dec 16, 2020
Messages
966
Location
The orange centerpiece from your main 3x3
I have
Hiya, thanks for the update!
Though, I have the two bug reports to add.
First - why we got two CubeStation apps in the Google Play Store?
1st: https://play.google.com/store/apps/details?id=com.gan.cube&hl=pl&gl=US
2st: https://play.google.com/store/apps/details?id=com.gan.cubestation&hl=pl&gl=US
I think the com.gan.cube should be overriden by com.gan.cubestation, and the first database should be merged with second.
As I mentioned, it's little confusing and separates overall cubestation base beetwen old players using v1, and new players using v3.
What I mean, update should be forced and there should be no ability to use v1.

Second - I own s10e android phone with OneUI 3.1 (Android 11), and my phone has full-body screen, but it doesn't have a notch.
So, the camera (which is placed at top-right) hides avatar and back button in the cubestation app.
I attached how it looks on my phone, I think on Samsung S10/S20 phones there should be little margin from the left beetwen screen and avatar/back icon, like 64-128 pixels.

Hope you will fix these stuff and wish you nice easter holiday :)
Hoshi
yeah. I have s10+ and GoCube app had the same problem. They fixed it over the summer so its like this:
WIN_20210327_16_28_26_Pro.jpg
This is how it was before, exept it was covering the orient cube button
WIN_20210327_16_29_59_Pro.jpg
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
91
Hiya, thanks for the update!
Though, I have two bug reports to add.
First - why we got two CubeStation apps in the Google Play Store?
1st: https://play.google.com/store/apps/details?id=com.gan.cube&hl=pl&gl=US
2st: https://play.google.com/store/apps/details?id=com.gan.cubestation&hl=pl&gl=US
I think the com.gan.cube should be overridden by com.gan.Cubstation, and the first database should be merged with second.
As I mentioned, it's little confusing and separates overall cubestation base beetwen old players using v1, and new players using v3.
What I mean, update should be forced and there should be no ability to use v1.

Second - I own s10e android phone with OneUI 3.1 (Android 11), and my phone has full-body screen, but it doesn't have a notch.
So, the camera (which is placed at top-right) hides avatar and back button in the cubestation app.
I attached how it looks on my phone, I think on Samsung S10/S20 phones there should be little margin from the left beetwen screen and avatar/back icon, like 64-128 pixels.

Hope you will fix these stuff and wish you nice easter holiday :)
Hoshi
Hello,@HoshiYamazaki &@ SH03L4C3 Thanks for your feedback.
For the first question, We should get the second one. We will remove the old version from Google play later.

We're sorry that We couldn't override or merge the V1 with V3. The two versions created by the different development teams.
But we would forcibly stop the old app and Support part of the data transfer to the new app. Then, the old player would use the new version.

For the second question, we already support our users to adjust the screen area. Please kindly check the picture or video below.
Please let us know if this problem still insists after adjust. We would fix it as soon as possible.
1616901739586.png
1616901785290.png


Thanks again for your feedback.Hope you have a wonderful Easter holiday~
Joann
 
Last edited:

Joann Huang

Member
Joined
Aug 29, 2020
Messages
91
Hi, Promybro Cuber.Thanks for your message. You already verified some device and the little crown at the right of your avatar means verified. We could check it on the Device Certification(click our avatar- Personal page -Device Certification)
The device will not appear on the Verification page if it has already been verified. I am sorry that the verify Reward is only for GAN 356icarry.
1617162771560.png
1617162807793.png
1617162831943.png
Correct me if I misunderstood.
Have a nice day.:-D
 

povlhp

Member
Joined
Feb 19, 2021
Messages
85
GAN can you please make the Cube API public ?
The first recipients of the new ICarry can’t use cubeast.
it must be in your interest to see more software support your cubes.
 

HoshiYamazaki

Member
Joined
Aug 24, 2019
Messages
19
Hi @povlhp, may I know what is API? Application Programming Interface?
Hey, so basically API is what you wrote, but I want to specify some things:
1. API is way how cube communicates with phone and application, so it describes the way cube send the data, how it's formatted (json? plaintext? some kind of bytedata?), if it's encrypted, and so on.
2. All the previous cubes APIs were not public and authors of timers reverse engineered them.
3. There are few apps with reversed engineered APIs but much enough to consider it's not really hard task todo so.
4. I don't expect any smartcubes protocols to be heavily-encrypted and compressed, they are not work computers or phones ;)

So, if you wanna make cube api public, all what your programmers must do, is open github project and public in it documentation with base example. But as I said I think the cubeast author will reverse it with not very big effort, so I would not depend on your programming team, and maybe GAN company don't wanna make it open-source, and that's really understandable.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
91
Hey, so basically API is what you wrote, but I want to specify some things:
1. API is way how cube communicates with phone and application, so it describes the way cube send the data, how it's formatted (json? plaintext? some kind of bytedata?), if it's encrypted, and so on.
2. All the previous cubes APIs were not public and authors of timers reverse engineered them.
3. There are few apps with reversed engineered APIs but much enough to consider it's not really hard task todo so.
4. I don't expect any smartcubes protocols to be heavily-encrypted and compressed, they are not work computers or phones ;)

So, if you wanna make cube api public, all what your programmers must do, is open github project and public in it documentation with base example. But as I said I think the cubeast author will reverse it with not very big effort, so I would not depend on your programming team, and maybe GAN company don't wanna make it open-source, and that's really understandable.
Oh, thanks for your explain it to me. But it seems impossible to do make our app open-source at this moment. We would plan to organize more events soon and we would face a lot of problems if make it open-source.
Anyway, Thanks again your explain. I would mark it down and share with developer.
Have a nice day~
 

HoshiYamazaki

Member
Joined
Aug 24, 2019
Messages
19
Oh, thanks for your explain it to me. But it seems impossible to do make our app open-source at this moment. We would plan to organize more events soon and we would face a lot of problems if make it open-source.
Anyway, Thanks again your explain. I would mark it down and share with developer.
Have a nice day~
As I said, this is not about making app open-source, but specific part with API or just only API (or writing just documentation about it).
I used word project since every repository on github per se can be considered as some kind of "project" in itself.

But as I said I understand that you can not wanna make the whole app open-source - it's just unneccessary and can lead to multiple exploits and hacks.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
91
I am confused. My issue was the Network Request Timeout.
we are sorry for the inconvenience and understanding your feelings.And Yes, We know the issue is the Network Request Timeout.But we figure it out that is a bug of coding.We fixed it and applying to re-upload.but the rules of App store are stringent,It would take 2-4days to do it.
Sorry again
 

themarsh

Member
Joined
Mar 24, 2021
Messages
21
we are sorry for the inconvenience and understanding your feelings.And Yes, We know the issue is the Network Request Timeout.But we figure it out that is a bug of coding.We fixed it and applying to re-upload.but the rules of App store are stringent,It would take 2-4days to do it.
Sorry again
Oh ok. Thank you so much!
 
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