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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

iBonhomme

Member
Joined
Aug 23, 2015
Messages
54
On iOS 14.4, iPhone 7. Deleted the app. Clean install. Works fine.

on Reddit, I reported a bug with the orientation on CMLL training. Another one with method recognition in rank challenge.

and I do not see the friends list.

but great work on the app. A very nice update.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
136
Same. This software continues to disappoint.

59a1e083630a907a8bbfee473d968ce4.jpg
Hi, thanks for your feedback, and could you help us to provide the following info to help us fix it?
Your Device
1#iphone/iPad -1)use the Safari of your iPhone/Ipad to visit this website and share the number of UDID to us
2)provide the number of App Version

2#Android-1) the number of App Version 2)Your Device (e.g. HUAWEI Nova 7)
Looking forward to your reply.
 

zinzan8

Member
Joined
Aug 11, 2020
Messages
74
Hi, thanks for your feedback, and could you help us to provide the following info to help us fix it?
Your Device
1#iphone/iPad -1)use the Safari of your iPhone/Ipad to visit this website and share the number of UDID to us
2)provide the number of App Version

2#Android-1) the number of App Version 2)Your Device (e.g. HUAWEI Nova 7)
Looking forward to your reply.

I’m on an iphone 12 mini. IOS 14.4. New CubeStation would just fail to load.

Someone above suggested I delete old app and reinstall. I did so and did make progress.

The software did update after the reinstall to V 3.0.278. Why does it seek permission to find and connect to devices on my network? See image below.

It no longer accepts my yahoo account which used to work and tells me to use gmail. I have tried to register a gmail account on CubeStation, but am still waiting for a verify code. Tried twice. Have waited 15 minutes each time.

Visitor mode appears to work, but I’m tired of messing with it right now, so haven’t really tried it out.

Still continues to disappoint.

5a58aa60a2f8cc95347b2b736762b3ea.jpg


PS tried to get UDID for you. But that site is in Chinese!
 
Last edited:

zinzan8

Member
Joined
Aug 11, 2020
Messages
74
Updates. I am now able to login with a gmail account. Just messed around a little. The app is still half in Chinese (though I do have English chosen in settings). Figuring out how to connect to cube and robot were not straight-forward, and timer mode using the robot does not seem to refresh the cube graphic as I solve, just shows that I'm complete when I've solved it. I had created some custom algorithms in the old app, and not sure I can retrieve those anymore.

I'll play with the app some more, but it is still a very messy app.
 

EnochManor

Member
Joined
Jan 2, 2021
Messages
20
This is an OFFICIAL THREAD BY GAN for discussions related to the Gan 356i smart cube and its app, Cube Station.

FAQ:
Why do I get a DNF in battle even if I finished first?

  • Sadly, it's because the connection between you and Gan's server is weak. It happens not because of your WiFi speed is slow but rather your distance to China is a bit too far. We have found that the further away you are from China, the more likely you encounter this. According to @Olivertam , Gan 356i's oversea sales manager, they are planning to set up servers in other countries to solve this problem.
Why can’t I connect to my cube?
  • It’s battery is probably empty or dead.
  • If it’s charged for a decent time(1hr+) but still can’t connect, it’s probably some other issues, including not allowing Bluetooth connections on your phone, didn’t charge the cube white side up,etc.
My cube is solved but is misaligned on the screen!
  • Reason: You messed with the numerical GES nuts.
  • Use the "RESET" function in the app to fix it.
My cube is solved but is misoriented on the screen!
  • You can swipe the cube to your orientation at the start of a training or battle.
  • If you missed that chance, reconnect your cube and try again.
Why aren't there anyone to battle with?
  • Sadly, it's probably that no one is online at that time. This problem should gradually go away as more people get the cube.
  • This problem is almost completely gone now.

If you have the 356i and want to practice with others here on speedsolving.com, please post:
  • Your Gan account
  • The method you are using
  • Your global average
Optional↓
  • Your location
  • When you usually have free time in GMT(it's pointless to have a friend that can never battle with you due to different time zones or schedules)
down below and I’ll add it to the list so everyone can know about you and be friends with you.
List of members having 356i:


User name​
Gan account​
Method​
Global Average​
Location​
When he/she has time​
Additional info​
whitefire​
LMCF​
17s​
-​
-​
-​
Wish Lin​
CFOP​
16s​
Taipei, Taiwan​
-​
Thread starter​
Nicoreunion​
CFOP​
16s​
Reunion Island​
-​
-​
Micah Morrison​
CFOP​
8.7s​
-​
-​
-​
Velocicubing​
CFOP​
10.2s​
-​
10~12 AM​
-​
Doc13​
CFOP​
20s​
Kansas, USA​
4:00PM~10:00PM CST​
-​
nonoperez​
CFOP​
45s​
Spain​
-​
-​
Hoshi​
CFOP​
11.5s​
Poland​
-​
-​
Oliver
CFOP
30s
Guangzhou, China
-​
Gan 356i oversea sales manager!!!
iBonhomme​
Roux​
22s​
France​
-​
-​
PingPongCuber​
-​
18s​
Summit City, Colorado​
-​
-​
mbaraty123​
CFOP​
30s​
-​
-​
-​
Oh cool I have a gan 356i too
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
136
Updates. I am now able to login with a gmail account. Just messed around a little. The app is still half in Chinese (though I do have English chosen in settings). Figuring out how to connect to cube and robot were not straight-forward, and timer mode using the robot does not seem to refresh the cube graphic as I solve, just shows that I'm complete when I've solved it. I had created some custom algorithms in the old app, and not sure I can retrieve those anymore.

I'll play with the app some more, but it is still a very messy app.
Hi, The bug which you mention 'and timer mode using the robot does not seem to refresh the cube graphic as I solve, just shows that I'm complete when I've solved it' was already fixed it. At the same time, I have DM you for the bugs in early time. Please check it and Have a nice day.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
136
found the friend list. but how can I make an invitation for solo matches?
Hi please follow the way and make an invitation for the solo match.
-Match(Home page)-Multiplayer Match-Create Room-Recruiting- all of your friend would receive theInvitation

We could set the number of room, the round of a match, the entry sub of a match, and DNF( How many seconds would be
regarded as DNF after one solved?)
And if we don't want someone to take part in the match, Click the minus of the Avatar, and then he would quit the room.
 

iBonhomme

Member
Joined
Aug 23, 2015
Messages
54
Thank you. So I can’t directly invite someone from the friend list to a 1vs1 ? I need to create a room and invite everyone and select after ? Right ?
 

HoshiYamazaki

Member
Joined
Aug 24, 2019
Messages
19
I hope you enjoy it :)


Hey Joann, I have only simple question - when GAN will push update of CubeStation to the Google Play and App Store?
I ask because I think many people are stick with old GAN application, especially on Android where there is no information how to download new version. I mean, if you guys will push update more people will download it because they will be forced and thus will be using it. And because of that we will get more people to battle with ;) Since the new Cubestation uses other server and/or database than v1 version - correct me if I'm wrong.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
136
Hi, HoshiYamazaki.Thanks for your share.
when GAN will push the update of CubeStation to the Google Play and App Store?
Yes, we already delete the old version from Apple's AppStore and we are processing updates to Google Play ( the rule of the GooglePlay). The app store of Android would be updated before April.
I mean, if you guys will push the update more people will download it because they will be forced and thus will be using it. And because of that, we will get more people to battle with ;) Since the new Cubestation uses other servers and/or databases than the v1 version - correct me if I'm wrong.
Yes, we have stoped maintenance the Version1 of the Cubestation in January. We would not be allowed users to use V1 later(doesn't have a precise day but it already on our to-do list). But would support that the user's record/data of the V1 could transfer to the V3 (just some parts of it). I believe that we would get more people to battle with us.

Thanks again:)
 
Last edited:

Joann Huang

Member
Joined
Aug 29, 2020
Messages
136
Hello Guys, version 3 of Cubestation already availiable on Google play. Click the link and download the new one. We would update Version 3 to Android App Store as soon as possible. Thanks for your continuous support.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
136
Hi. Is it possible to fix CMLL training?

The app shows yellow up but requests white-up moves.
Thanks.
Hi , I already communicated with our tester about the CMLL training. The setting of CMLL training is white-up and yellow-down. We would fix it or add some instructions. Thanks for your feedback and have a nice day.
 

themarsh

Member
Joined
Mar 24, 2021
Messages
21
Hello,
Please I really need help, I keep getting stuck right after update, keep saying Network Request Timeout.
PLS HELP
THANKS
 
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