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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

Joann Huang

Member
Joined
Aug 29, 2020
Messages
44
hello BigDazUK

Thanks for your message.
I have communicated with PM and this problem already put it in the maintenance planning.
Believe in solved soon~:)

Many thanks and stay safe
Joann
 

Minx

Member
Joined
Oct 19, 2020
Messages
2
I just got a Gan 356i and when i connect it to the app it doesnt detect rotations when i record solves in the app. How can i fix this?
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
44
I just got a Gan 356i and when I connect it to the app it doesn't detect rotations when I record solves in the app. How can I fix this?
hello Minx,

this is Joann from GAN cube. Thanks for your message. Is there any opportunity to get some information below?
1.located:
2.App version:
3.Phone model:
4. your ID
5.Cube Model:

And it would be highly appreciated if I could get some pictures or video of this problem. ( it would be more intuitive for the PM to solve this problem.)

Looking forward to your reply!

Many thanks,
Joann
 

Minx

Member
Joined
Oct 19, 2020
Messages
2
1. Europe
2. 1.4.4
3. Huawei Mate 20 lite
4. i dont know
5. Gan 356i (first version)
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
44
1. Europe
2. 1.4.4
3. Huawei Mate 20 lite
4. I don't know
5. Gan 356i (first version)
Hi Minx,
thanks for your patience.

Version 1.4.4 is the old version. Please download the version and some bug have been fixed.
You could download the new version on the cube station official website: https://cubestation.com/

1.download the new version and create an account.
2.could find the user name and click it, get into the personal homepage
3.the Account ID is beside the user name

Please feel free to let me know If this problem still exists.

Many thanks,
Joann
qq_pic_merged_1602047937649.jpgqq_pic_merged_1602047946726.jpg
 

Attachments

xpeter

Member
Joined
Oct 24, 2020
Messages
1
I cannot download Android cubestation apk from cubestation.com. The download speed is very slow. Do you have any mirror sites to download?
 

zinzan8

Member
Joined
Aug 11, 2020
Messages
67
I would like to try using a chrome web app on my PC, but I am having difficulty pairing my cube with my PC browser. Is the device in pairing mode when I activate by turning the white face back and forth? Is there someone that can help me? Not sure if it's a browser issue, Windows 10 issue, or cube issue.

I do not have any problems pairing with the Cube Station app.
 

zinzan8

Member
Joined
Aug 11, 2020
Messages
67
I would like to try using a chrome web app on my PC, but I am having difficulty pairing my cube with my PC browser. Is the device in pairing mode when I activate by turning the white face back and forth? Is there someone that can help me? Not sure if it's a browser issue, Windows 10 issue, or cube issue.

I do not have any problems pairing with the Cube Station app.
Figured it out. My motherboard (ASUS ROG STRIX Z370-E) does support BLE, but I did not have my external antenna plugged in. I was under the impression the antenna was solely for wifi, and I'm hard-wired to the internet, so wasn't using it.
 

HoshiYamazaki

Member
Joined
Aug 24, 2019
Messages
14
I would like to try using a chrome web app on my PC, but I am having difficulty pairing my cube with my PC browser. Is the device in pairing mode when I activate by turning the white face back and forth? Is there someone that can help me? Not sure if it's a browser issue, Windows 10 issue, or cube issue.

I do not have any problems pairing with the Cube Station app.
Sorry for asking maybe an bit stupid question, but how do you launched cubestation app using chrome? Thanks in advance :)
 

RadicalRick

Member
Joined
Nov 6, 2020
Messages
1
Got it , and thanks for your patience.
We have launched the new version recently-2.3.124.Already Fixed some bugs and add more new functions.
Maybe you could try to download the new version,creat a new account. Could you post a picture of this situation If this still exist. It would be a great help for me to solve this problem.

ps:No.4 means your account ID of the cube station.

Have a nice day.
Joann
When it's asking for a password for pairing just tap either 0000 or 1234 and you might have to do it a few times. I have over 20 devices paired up. I have 4 Gan356i and a GoCube as well. Type in the password then switch over to Cube Station and tap connect.
 
Joined
Dec 11, 2020
Messages
3
So I recently got the Gan 365i 2 and it work for ten mines and it connected. I put it in the charger for about two hours and it got fully charged. I whent to try to connect it back to the app the cube does not show up. Then I hit in the app no cube found and I get this but nothing happen. Is there a way to fix this or reset the cube? Btw my Bluetooth is on. I love the cube for the ten minutes I had with it and really what to fix it.
1B71AAD6-6B16-4564-BE36-CE6B62F84967.jpeg
 

SnowyDay

Member
Joined
Dec 5, 2016
Messages
51
I don't have the 356i but have battled general bluetooth glitchiness. Bluetooth is not the most stable IME.

To start, you can try turning off your phone completely. You can try a different phone also. You can also try to reload the Gan app.
 

zinzan8

Member
Joined
Aug 11, 2020
Messages
67
Your picture doesn’t look like my app, so I assume you are not on an iphone?

I’d try to test that your cube’s bluetooth is working. Before connecting, are you turning the white face back and forth, and you see lights come on inside your cube?

Try connecting to it via a web app (cubeast or cstimer). If that works, then I guess it’s an app issue on your device?

That’s all I got.
 
Joined
Dec 11, 2020
Messages
3
Ok, The Image from my first post pops up when I do the back-and-forth turning. Next, the light do not flash be for connecting. Also the images popped up on an iPad and iPhone. And I tried CS timer and it didn’t work. But thanks for the idea. So if it’s a problem with my cube not the app then would I do? Also, I love this Community it is very nice and has been helping me fix this.
 
Last edited:

zinzan8

Member
Joined
Aug 11, 2020
Messages
67
Ok, The Image from my first post pops up when I do the back-and-forth turning. Next, the light do not flash be for connecting. Also the images popped up on an iPad and iPhone. And I tried CS timer and it didn’t work. But thanks for the idea. So if it’s a problem with my cube not the app then would I do? Also, I love this Community it is very nice and has been helping me fix this.
I guess I’d return/exchange it?
 

Bruno Rosa

Member
Joined
Jul 3, 2017
Messages
4
hi from Italy...

I disassembled the cube without touching the centers to clean.... but when it was reassembled the white charging lights do not turn on and the cube is not recognized. what could have happened ?
 
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