[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

[ProStar]

Is the I play good?

 

[Ra li]

Have you tried to contact us?
[email protected]

Hello, I would very much appreciate your advice on the following problem:
The cube was fully charged according to the rules but suddenly the bluetooth connection failed and now is not possible to connect the cube again. The account and application are fine, only the bluetooth connection is the problem. The cube does not response at all. Seems it is charged but there is no connection with the tablet even after several restarts. Please help!

 

[Ra li]

HELP!! My GAN 356i arrived two days ago and i still can’t connect it to my phone!!

i’ve tried everything! Charging from different sides, different rotations, shaking it, turning it, deleting the app, even blowing on it !!

any thoughts/help would be so much appreciated!! Right now i feel like i’ve wasted my money!!
Tom

Hi Tom, any success with GAN? I have troubles connecting with the bluetooth. Up to the moment it was working fine but today the bluetooth connection just broke. I restarted the device reinstalled the app, charged again the cube for all night but nothing helps.... Any idea?

 

[Wish Lin]

Well, my 356i sometimes does the same thing. I just let it sit for a day or so and then charge it to full again. That usually works.

 

[Wish Lin]

HELP!! My GAN 356i arrived two days ago and i still can’t connect it to my phone!!

i’ve tried everything! Charging from different sides, different rotations, shaking it, turning it, deleting the app, even blowing on it !!

any thoughts/help would be so much appreciated!! Right now i feel like i’ve wasted my money!!
Tom

You will have to charge like 10 hours on your first charge. I charge mine for a total day to make it work for the first time! After that it's like 3-4 hours of charging.

 

[Ra li]

Well, my 356i sometimes does the same thing. I just let it sit for a day or so and then charge it to full again. That usually works.

Many thanks Wish Lin, hope so. That is the first problem I have with the cube, normally it works fine.

 

[Wish Lin]

Many thanks Wish Lin, hope so. That is the first problem I have with the cube, normally it works fine.

Yeah I think it's just that battery have some connection issues so maybe some wire touches and the battery just goes straight to zero sometimes.

 

[Ra li]

You will have to charge like 10 hours on your first charge. I charge mine for a total day to make it work for the first time! After that it's like 3-4 hours of charging.

Many thanks for your prompt response, appreciate! Actually I have the cube for 3 months and it was working fine up to now. But yesterday the bluetooth connection just failed. I charged it all night and this morning it can not connect again, also tried to connect to other device unsuccessfully ...just don't know what to do.

 

[LevAris]

This is consumer electronics, so it can get broken. But GAN gives vip card with this product which means you can get spare parts from them for free. So try to connect it to another phone and if you won't success then visit their support page to order new cube core.

 

[T.A.V]

This is consumer electronics, so it can get broken. But GAN gives vip card with this product which means you can get spare parts from them for free. So try to connect it to another phone and if you won't success then visit their support page to order new cube core.

Nice! and I thought the card meant nothing, can someone confirm this?

 

[Julio974]

3 weeks now, still nothing. I barely got any support from the guy who’s supposed to do the customer support. To be more precise, he answered me "Hi, sorry for the late reply, are you able to log in now?".
Again, the hardware is nearly perfect, but I have not been able to use it. It’s not even my main, as it can’t be used in competitions. So, for now, it’s basically useless.
Do something. You can’t let someone who paid the full 89$ with a useless product.

 

[LevAris]

Nice! and I thought the card meant nothing, can someone confirm this?

Customer Service - Frequently Asked Questions GANCUBE - GANCube

GANCUBE FAQ | Shipping Fees & Policies, Delivery related issues, After sale and Sales Price Protection in GANCUBE shop | GANCUBE

www.gancube.com

 

[T.A.V]

Customer Service - Frequently Asked Questions GANCUBE - GANCube

GANCUBE FAQ | Shipping Fees & Policies, Delivery related issues, After sale and Sales Price Protection in GANCUBE shop | GANCUBE

www.gancube.com

Yeah I read the FAQs afterwards, so my followup question would be: has anyone had any experience with this?

 

[NI️️A_cuber]

Hi, i just got gan356i

Username: NIA_CUBER
Method: CFOP
Global Average 21.97
Time: 7:00 - 9:00 IST
Location: Chandigarh, India

Please add me as a friend so we can practice!

 

[OreKehStrah]

Just curious, and I might have slipped past someone else asking, but will a future update enable custom color schemes to be set? I use a non-standard scheme on all my cubes now and it’s really annoying not having the software customization for it.

 

[Julio974]

It’s now been a full month since I got the GAN I, and THE APP STILL DOES NOT WORK.
89 dollars that, for now, have served no purpose other than decorating my shelf. I’ve also been repeatedly ignored by GAN’s absent support.

DO
SOMETHING.

 

[Wish Lin]

Hi, i just got gan356i

Username: NIA_CUBER
Method: CFOP
Global Average 21.97
Time: 7:00 - 9:00 IST
Location: Chandigarh, India

Please add me as a friend so we can practice!

Added. Just note that the app is highly unstable now and please don't get mad by its performance(told ya).

 

[Wish Lin]

Hi, i just got gan356i

Username: NIA_CUBER
Method: CFOP
Global Average 21.97
Time: 7:00 - 9:00 IST
Location: Chandigarh, India

Please add me as a friend so we can practice!

And also I will add you to the list a bit later since the table function is weird for now.

 

[Wish Lin]

It’s now been a full month since I got the GAN I, and THE APP STILL DOES NOT WORK.
89 dollars that, for now, have served no purpose other than decorating my shelf. I’ve also been repeatedly ignored by GAN’s absent support.

DO
SOMETHING.

I just told @Olivertam your problem and he said:

1. He had forwarded it to their tech team
2. They can't open YouTube links in China
3. They can only start fixing your problem AT LEAST one week later due to the coronavirus outbreak in China.
4. He wants you to screenshot your error message to him.

As for me, I made a brand new Cube Station account that I already proved can login, try it! If it doesn't work, I will fix it until it works.

Account: [email protected]
Password: 12345678

I hope you can make your $89 start working.

 

[Olivertam]

It’s now been a full month since I got the GAN I, and THE APP STILL DOES NOT WORK.
89 dollars that, for now, have served no purpose other than decorating my shelf. I’ve also been repeatedly ignored by GAN’s absent support.

DO
SOMETHING.

I just told @Olivertam your problem and he said:

1. He had forwarded it to their tech team
2. They can't open YouTube links in China
3. They can only start fixing your problem AT LEAST one week later due to the coronavirus outbreak in China.
4. He wants you to screenshot your error message to him.

As for me, I made a brand new Cube Station account that I already proved can login, try it! If it doesn't work, I will fix it until it works.

Account: [email protected]
Password: 12345678

I hope you can make your $89 start working.

Oh Thanks for your help Lin! That's what I thought, let @Julio974 try another account to test if there's registration problem or application bug.

And also I have notify internal staff again of your two email address. They will start to examine your problem: "new account fails to login/register" from backend. Once there's update I will post in the thread.