TheCubicle.us - High Quality Puzzles, Custom-Cut Stickers, Premium Lubricants & More!

[Johnny]

ONCE AGAIN TO ALL OF THE PEOPLE WHINING!!!!!!!!!!:

THEY ARE* BACKED UP ON ORDERS, IT WILL HAPPEN, ESPECIALLY DURING A SALE. IF YOUR ORDER DIDN'T COME IN TIME FOR A HOLIDAY, SO BE IT. IF YOU READ THE MESSAGE ON THEIR WEBSITE ABOUT ORDERS BEING BACKED UP, AND THAT THEY COULDN'T GET ALL OF THEM SHIPPED OUT IN TIME. STOP WHINING. YOU AREN'T THE ONLY PERSON ON THE PLANET. THE WORLD DOES NOT REVOLVE AROUND YOU. THERE ARE ORDERS OTHER THAN YOURS.

*maybe not anymore I don't know

I asked them on their facebook page and they still have a 3-5 day backup on orders, it sounds like they pretty severely understaffed and apparently their facility is too small. They're definitely trying to get the orders out but they're having a hard time so it's not a problem of not caring like some people are implying.

 

[TacoKitty]

I emailed them just asking for an update but didn't get a response. Is it 3-5 days delay for all the orders ?

 

[nightcuber]

I emailed them just asking for an update but didn't get a response. Is it 3-5 days delay for all the orders ?

They said they are trying to respond to all emails, I contacted them 10 days ago, you contact them, someone did too, and no response. They added new products on their website, without even having the product. They just want the money and keep them, they don't fu***** care about anything else. There's no reason to order from this store. We pay more + 20 days processing time, when we can get it cheaper + 6 days shipping from China + 2 days processing time.

Now they are giving away free .25$ cube stand, when we can get our cubes cheaper instead and buy stands separately (without their logo), we actually only lose everything we have with this store

Idk WHY people keep saying they have the best customer service. Like wtf?

 

[biscuit]

They said they are trying to respond to all emails, I contacted them 10 days ago, you contact them, someone did too, and no response. They added new products on their website, without even having the product. They just want the money and keep them, they don't fu***** care about anything else. There's no reason to order from this store. We pay more + 20 days processing time, when we can get it cheaper + 6 days shipping from China + 2 days processing time.

Now they are giving away free .25$ cube stand, when we can get our cubes cheaper instead and buy stands separately (without their logo), we actually only lose everything we have with this store

Idk WHY people keep saying they have the best customer service. Like wtf?

Have you read ANY of the posts defending thecubicle? No? How about I go over it for you.

"They said they are trying to respond to all emails, I contacted them 10 days ago, you contact them, someone did too, and no response."

*sigh* along with a lot of orders, comes a lot of emails. People changing orders, sponsorship for comp request, people doing exactly what you are. I ordered during the sale, I emailed them and they responded. It took a week+, but they responded. Plus, time they spend emailing, they aren't fulfilling orders. And they said they are TRYING!

"They added new products on their website, without even having the product"

What? Yes they are adding new products... Other people put products up for pre-order to if that's what you are talking about.

"They just want the money and keep them, they don't fu***** care about anything else."

Are you accusing them of not sending products? Because no. That's not how you get a good reputation. I've ordered from them 4 times, and I've been happy with the order all of those times. This last one I was a little impatient like everyone else, but they really did try their best. They provided a free cube which is now my main (thunderclap)

"There's no reason to order from this store. We pay more + 20 days processing time, when we can get it cheaper + 6 days shipping from China + 2 days processing time."

If you had read ANY of the other posts made y people that have ordered from them before, you'd no that this is by far the exception, not the rule. With normal levels of orders, you receive your order in a max of a week in the US barring any anomalies and assuming everything you order is in stock.

"Now they are giving away free .25$ cube stand, when we can get our cubes cheaper instead and buy stands separately (without their logo), we actually only lose everything we have with this store"

Oh no! It has their logo on it! if you don't want it, don;t request it! That last sentence their is just utter crap.

"Idk WHY people keep saying they have the best customer service. Like wtf?"

This ones really easy. Because they do

 

[TacoKitty]

Have you read ANY of the posts defending thecubicle? No? How about I go over it for you.

"They said they are trying to respond to all emails, I contacted them 10 days ago, you contact them, someone did too, and no response."

*sigh* along with a lot of orders, comes a lot of emails. People changing orders, sponsorship for comp request, people doing exactly what you are. I ordered during the sale, I emailed them and they responded. It took a week+, but they responded. Plus, time they spend emailing, they aren't fulfilling orders. And they said they are TRYING!

"They added new products on their website, without even having the product"

What? Yes they are adding new products... Other people put products up for pre-order to if that's what you are talking about.

"They just want the money and keep them, they don't fu***** care about anything else."

Are you accusing them of not sending products? Because no. That's not how you get a good reputation. I've ordered from them 4 times, and I've been happy with the order all of those times. This last one I was a little impatient like everyone else, but they really did try their best. They provided a free cube which is now my main (thunderclap)

"There's no reason to order from this store. We pay more + 20 days processing time, when we can get it cheaper + 6 days shipping from China + 2 days processing time."

If you had read ANY of the other posts made y people that have ordered from them before, you'd no that this is by far the exception, not the rule. With normal levels of orders, you receive your order in a max of a week in the US barring any anomalies and assuming everything you order is in stock.

"Now they are giving away free .25$ cube stand, when we can get our cubes cheaper instead and buy stands separately (without their logo), we actually only lose everything we have with this store"

Oh no! It has their logo on it! if you don't want it, don;t request it! That last sentence their is just utter crap.

"Idk WHY people keep saying they have the best customer service. Like wtf?"

This ones really easy. Because they do

I've never had a problem with the customer service and if you've ever ordered from lightake before you'd appreciate the cubicle. I only made a forum profile in hopes of getting some updates but everyone seems to be upset.

 

[nightcuber]

I've never had a problem with the customer service and if you've ever ordered from lightake before you'd appreciate the cubicle. I only made a forum profile in hopes of getting some updates but everyone seems to be upset.

I contacted them 10-11 DAYS AGO, and around 3 times!!! They didn't respond to my email! What am I suppose to say to get a good customer service? It's not even a customer service, since they didn't even fu***** responded me, it's 1 simple question

 

[biscuit]

I contacted them 10-11 DAYS AGO, and around 3 times!!! They didn't respond to my email! What am I suppose to say to get a good customer service? It's not even a customer service, since they didn't even fu***** responded me, it's 1 simple question

Because they are still really busy! They are answering other emails, fulfilling a lot of orders, and *gasp* taking small breaks to be with their family and friends on the holidays.

 

[IAmEpic2004]

I contacted them 10-11 DAYS AGO, and around 3 times!!! They didn't respond to my email! What am I suppose to say to get a good customer service? It's not even a customer service, since they didn't even fu***** responded me, it's 1 simple question

They have lives too. Don't say you works 24/7.

 

[slinky773]

I contacted them 10-11 DAYS AGO, and around 3 times!!! They didn't respond to my email! What am I suppose to say to get a good customer service? It's not even a customer service, since they didn't even fu***** responded me, it's 1 simple question

Just calm down, buddy. This is what happens when businesses are swamped, generally, so you'll have to wait a bit for your cube. It'll come around, though, don't worry about it, and if no reply comes even a while after the big order emergency has blown out, clearly they missed your email and just don't know you sent it, so send another email after the fact and they'll be sure to fix you up.

Now, I kind of disagree with the notion that we can just dismiss the complaints by saying that "they're busy," or that "they have lives." The people complaining in the thread are certainly being over the top, but their complaints are valid; their orders and issues aren't being addressed, so they're upset, and it's not unreasonable. I think thecubicle should consider seriously overhauling their order system and increasing amount of employees so that this sort of thing doesn't happen in the future. From the statement they made, I'm sure they are going to do this, and I have full faith their customer service will redeem themselves in the future; Phil and James know what's up, and know what they're doing.

But yeah, everybody relax, you'll get your cubes. I was considering ordering a TangLong and a Cong's Design MeiYing, along with some lube, but I'll wait until later in the month, now that I know about all this commotion, for sure.

 

[Johnny]

^I agree. I ordered from them recently and although I understand that they are backed up, consumers have every right to be pissed and to complain. I'm frustrated as well. I get that this isn't a result of them not caring but that doesn't mean that the delays customers are experiencing should be considered acceptable.

That being said, I think the fact that they are taking responsibility for this is fantastic. I think we've all seen businesses vaguely promise to be better next time as they quietly brush off the complaints they're getting. I appreciate that the cubicle is being transparent about what is wrong and how they're going to fix it.

 

[YouCubing]

^I agree. I ordered from them recently and although I understand that they are backed up, consumers have every right to be pissed and to complain. I'm frustrated as well. I get that this isn't a result of them not caring but that doesn't mean that the delays customers are experiencing should be considered acceptable.

That being said, I think the fact that they are taking responsibility for this is fantastic. I think we've all seen businesses vaguely promise to be better next time as they quietly brush off the complaints they're getting. I appreciate that the cubicle is being transparent about what is wrong and how they're going to fix it.

Doesn't seem like anyone can keep you down.
^^^^^^ this. I completely agree.

 

[IAmEpic2004]

^I agree. I ordered from them recently and although I understand that they are backed up, consumers have every right to be pissed and to complain. I'm frustrated as well. I get that this isn't a result of them not caring but that doesn't mean that the delays customers are experiencing should be considered acceptable.

That being said, I think the fact that they are taking responsibility for this is fantastic. I think we've all seen businesses vaguely promise to be better next time as they quietly brush off the complaints they're getting. I appreciate that the cubicle is being transparent about what is wrong and how they're going to fix it.

IMO couldn't be said better.

 

[CubesOfTheWorld]

If I make an order that includes premium cubes with rush processing, do you think the processing will really go any faster? Or will it take the same amount of time as regular processing because the premium cubes can take up to a week to prepare?

 

[Aysha]

If I make an order that includes premium cubes with rush processing, do you think the processing will really go any faster? Or will it take the same amount of time as regular processing because the premium cubes can take up to a week to prepare?

I don't think rush processing applies to premium cubes. This is what it says on the premium cube's product page:

"Since Cubicle Premium 3x3s are produced on demand, please be advised that Rush Processing cannot be reliably used to speed up orders containing Premium 3x3s."

 

[CubesOfTheWorld]

I don't think rush processing applies to premium cubes. This is what it says on the premium cube's product page:

"Since Cubicle Premium 3x3s are produced on demand, please be advised that Rush Processing cannot be reliably used to speed up orders containing Premium 3x3s."

Darn, I was looking for something like that on the website and I erroneously missed it. Thanks for the help.

 

[Nameless]

Hi. The Thunderclap is currently my main and I was thinking about buying the three versions (black, white and stickerless) in Premium but I just noticed the white one isn't available. Is there a technical reason or is it just an oversight ? I'm curious about that.

 

[Berd]

What in the world...

 

[YouCubing]

Something strange happened
My dad ordered a package on Jan 4, and I ordered one on Jan 10. I had free expedited shipping and he paid for rush processing. My package has already shipped and is expected to arrive tomorrow, and his has been "Preparing for Shipment" for about a week now.
It seems TheCubicle is quite the all-or-none cube store. :/

 

[biscuit]

Something strange happened
My dad ordered a package on Jan 4, and I ordered one on Jan 10. I had free expedited shipping and he paid for rush processing. My package has already shipped and is expected to arrive tomorrow, and his has been "Preparing for Shipment" for about a week now.
It seems TheCubicle is quite the all-or-none cube store. :/

Does the order your Dad made have anything out of stock, a premium cube, or anything else that might create a delay?

 

[sqAree]

So, does the GuoGuan YueXiao come with the old Moyu shades or the one used for the AoLong GT?