TheCubicle.us - High Quality Puzzles, Custom-Cut Stickers, Premium Lubricants & More!

In lieu of these negative posts, I have been ordering from them for 2 years now, from a different country, and my orders have NEVER taken more than two weeks.

I have made a mistake on a order once with stickers and they sent me the correct order for free; at their expense. (They did say it was a one time thing.)

I made a return once and it barely took 2 weeks to get to the USA and back to my house.

They have always answered me at an appropriate speed based on how busy they were. (One time it took a week to get back to me but that was during a sale weekend.)

I have made complex orders with stickers and everything and they have NEVER made a mistake on my orders. (Orders as large as 70 items)

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I can appreciate that you guys paid for a product and didn't get it as you expected. Mistakes can happen. TheCubicle.us may encounter issues as the one they did with their site and it doesn't happen often.

They also had a MASSIVE in flux of orders during a sale weekend where they were volunteering their extra time to help a fellow cuber attempt a WR. As cubers, you should be totally understanding, encouraging, and supportive to TheCubicle.us for volunteering for something like this.

Not to mention TheCubicle.us sponsors more cubers and cubing events then any other store I know of. Which has helped to make cubing and the cubing community what it is today.

Don't you think you can get over or be a little more understanding about one bad order? Get over having to wait a bit longer once, one time?
I know I am going to if I ever have the same issue in the future because TheCubicle.us is an amazing store. For all the great service they provide, I will be understanding if they make the odd mistake.
 
BoronTriiodide said:
Honestly the offer of paying them an additional $30 to receive my package within three weeks of ordering left a bad taste in my mouth. And beyond that, did they say "hey, by the way, your order will be processed in 3 weeks" when I purchased it? No, they advertised an estimate of three days, gave zero updates for the better part of the month, then gave a backhanded apology. At least let potential customers know that your website is currently undermaintained, understaffed, and unprepared for large volumes of orders before you take their money. I don't need it now, I need it within the same decade that I ordered it, considering they needed my money "now". When you offer a service and take someone's money, you enter into a contract to fulfill the service you offered; they aren't doing us a favor, they are selling us a product and getting paid hard-earned money for it. It isn't selfish to expect them to render service even mildly comparable to what was advertised. I don't really have the cash to pay them out the nose to get my Christmas gifts before Christmas now. I thought ordering almost a month in advance would take care of that. Yeah, how generous of them to give me five lousy dollars. Maybe I can go by a QiYi sail and get it delivered by 2017. You'd be frustrated too if the gifts you bought for others well in advance simply weren't shipped with almost zero heads-up and only an offer to take more money, but instead you insult people who've just been ripped off because they aren't thankful for it?
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Contact them again, and Tell them to send it to you now or ask for a refund. (I haven't had my orders delayed this long from the cubicle before so I may not be the best help)
(also TBH C4S has better shipping anyway)
 
C4S is a good choice when purchasing puzzles, but they just don't have a good variety, they also don't have more than 1 set of stickers, which is one of the main reasons why i have stopped buying from them, and have started to buy from thecubicle
 
Seeing all of this negative stuff frustrates me, I've ordered a handful of things from them, every single time it has been fine, with about half being during their monthly ish sale. They are the best cube shop, especially for this time of year due to the awesome and easy layout of things. They were behind from a system error, they did as much as they could from that back up, but while being swarmed by all the moms rushing to get their kids a gift for Christmas. It is noted that processing is expected to be slower in times of high demand, and if you don't think Black Friday through New Years isn't in that time frame, you are crazy. The amount of orders they have been having to rush out must've been insane people, and getting angry at them accomplishes quite little. There are my thoughts on all this rambling.
 
Abo said:
Seeing all of this negative stuff frustrates me, I've ordered a handful of things from them, every single time it has been fine, with about half being during their monthly ish sale. They are the best cube shop, especially for this time of year due to the awesome and easy layout of things. They were behind from a system error, they did as much as they could from that back up, but while being swarmed by all the moms rushing to get their kids a gift for Christmas. It is noted that processing is expected to be slower in times of high demand, and if you don't think Black Friday through New Years isn't in that time frame, you are crazy. The amount of orders they have been having to rush out must've been insane people, and getting angry at them accomplishes quite little. There are my thoughts on all this rambling.
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I ordered from China and got my order within 8 days including processing time, there's no sale because china sells everything cheaper and has faster shipping to Canada (excluding stickers) (Because my friend is in Canada, so I ordered a gift for him, I am in the US)

And why would you wait 20 days processing time + the shipping time (while the products hasn't even been shipped yet)
 
nightcuber said:
I ordered from China and got my order within 8 days including processing time, there's no sale because china sells everything cheaper and has faster shipping to Canada (excluding stickers) (Because my friend is in Canada, so I ordered a gift for him, I am in the US)

And why would you wait 20 days processing time + the shipping time (while the products hasn't even been shipped yet)
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This is the first time I've ever heard about any delay like this, normally, with all the basic ordering, it takes 4 days, non sale, and a week or so to arrive if they have a lot of orders to work on getting out during a sale, for across the US. This is partially due to the newer addition of premium cubes, I'm sure, which slow the processing down on any order of those, knowing it takes me 15 minutes to set a cube up.

Long story short, normally an order from them, including shipping, takes between half a week and week. Right now just has to be crazy for them.
 
I ordered a Christmas gift, with an estimated 1-3 days shipping (this was December 17th, I think) and it shipper (not arrived) on Dec. 20, right at the last minute. gj for getting it on time :P but then USPS sucked and decided to an estimated delivery date of Dec. 26. :/
 
I made a (small-ish) order on Dec. 15 with Rush Processing, and its still Processing? Really? I'm disappointed. Also, why isn't there a "Bump" button, it's been almost 10 days...
 
I think TheCubicle has been going through some strain lately, what with Black Friday and Christmas, but like wow that's a lot of orders late. But you can really only deal with so many orders at once, and considering they're the biggest cubing store out there, you've gotta give them a break. My order came in time for Christmas just by paying for faster shipping, and it shipped within 3 days and USPS delivered it in a few more. So yeah. On the other hand, I ordered a package on the 3rd and then the thing happened. So I waited for December 13th, and it didn't ship. Welp. It shipped one week after that, and it's at my home now. And I'm not even there.

So yeah, both sides of the story in one post.
Done.
 
I have only had bad experiences with thecubicle in the past. I mean I get it's christmas but come on, it's only some god damned plastic you gotta put in a box and bring to the post office. I hate thecubicle so much, they have started completely ignoring me and my emails regarding my Christmas packages. I feel as though they don't care about their customers at all. I always order from Cubedepot, honestly I don't get why people choose thecubicle over it. Cubedepot has cheaper prices on everything and they always ship out my orders in a day, even holidays. Plus they're out of New York too.
 
They've had to ship around 12 thousand orders in the past month. That's 400 per day, which would be one every 210 seconds, if they worked with absolutely zero breaks. There is no reasonable way they could work for more than half that time. That makes it one per 105 seconds, and even then that would be over twice as much work as the standard 40hr/week. At that rate, they would have to 6 packages sent out in a period of 5 minutes. Give them a break, guys. This was easily the most business they've had ever.
 
JustinTimeCuber said:
That's 400 per day, which would be one every 210 seconds, if they worked with absolutely zero breaks.
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Those numbers would be completely true, if there was one guy filling the orders. There's obviously more than one worker packaging cubes. And if there isn't, well that's the whole problem isn't it? Here's a novel idea for thecubicle - HIRE MORE PEOPLE.
 
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