TheCubicle.us - High Quality Puzzles, Custom-Cut Stickers, Premium Lubricants & More!

[Ordway Persyn]

I sent an Inquiry about My Qiyi thunderclap and the defective screw and like an Idiot forgot to send an address and picture, I'm obviously not putting my address but I will put a picture here:

 

[confusedcuber]

I sent an Inquiry about My Qiyi thunderclap and the defective screw and like an Idiot forgot to send an address and picture, I'm obviously not putting my address her but I will put a picture here:

View attachment 5579

I had exactly the same problem with my thunderclap and was about to post here 1 minute after you, weird .

Anyway I emailed twice like 2 weeks ago and no response yet.

Also I'd buy a premuim thunderclap if you brought one out.

 

[scarbzscope]

great site one of my favourites!

 

[bbin]

Is it just me or is Thecubicle not replying to any emails?

 

[Praetorian]

Is it just me or is Thecubicle not replying to any emails?

me either

 

[EvilGnome6]

me either

Maybe they're overwhelmed setting up Premium 3x3s.

 

[bluesk1]

me either

I sent them a follow up email last week and they still haven't replied

 

[Deleted member 12389]

Pretty fast service - ordered some stickers, 356 caps and springs and cx3 springs on Friday.
Shipped today.

 

[Jason Nguyen]

It's been nearly two months, and order #77860 hasn't been shipped out. Many emails were sent: not many of them were answered. Order was placed August 30th, 2015.

 

[biscuit]

It's been nearly two months, and order #77860 hasn't been shipped out. Many emails were sent: not many of them were answered. Order was placed August 30th, 2015.

Are there any puzzles not in stock anymore?

 

[Brold]

Are there any puzzles not in stock anymore?

If you mean their listed on the website but not in stock then yes. The ghost cube is listed but all of them out of stock.

 

[ender9994]

If you mean their listed on the website but not in stock then yes. The ghost cube is listed but all of them out of stock.

I am not sure why you have not received any responses from them. What email did you use? Also, I would not expect the ghost cube to be restocked any time soon.

Doug

 

[biscuit]

If you mean their listed on the website but not in stock then yes. The ghost cube is listed but all of them out of stock.

They don't ship out orders with products that are out of stock until they restock them. You can ask them to send everything else, but then you would have to pay for shipping twice.

 

[confusedcuber]

I am not sure why you have not received any responses from them. What email did you use?

Personally I've sent them 3 emails. 1 via the feedback form on the website, 1 as a reply to an automatic one from them, and one to [email protected]. No response for over 2 weeks, so I think they're out of contact atm for some reason.

 

[VikingCuber]

I got in touch with them in a few days(a week ago) via their website.

 

[a cool guy]

It's been nearly two months, and order #77860 hasn't been shipped out. Many emails were sent: not many of them were answered. Order was placed August 30th, 2015.

Hi Jason, we are very sorry about this unexpected problem. It's very strange to us that this order was not shipped out. We will make sure to ship out the order as soon as we can on Monday.

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Regarding email inquiries: we are currently a bit behind with answering emails due to high email volume. If you send an inquiry and haven't received a response after a while and would still be interested in having the issue looked at, please reply to the email with the words "RESENDING INQUIRY" only, and we'll take a look at the email as soon as we can.

Order Change request emails are also looked at with higher priority.

 

[Jason Nguyen]

Thank you, and the only puzzle I ordered was the Shengshou Mastermorphix. Apologies; I knew you guys were under trouble in terms of requests, but I didn't think they'd persist through today.

 

[Brold]

They don't ship out orders with products that are out of stock until they restock them. You can ask them to send everything else, but then you would have to pay for shipping twice.

I think the ghost cube says in stock but once you actually open the page it says the cubes are unavailable.

 

[biscuit]

I think the ghost cube says in stock but once you actually open the page it says the cubes are unavailable.

Then they probably have just forgotten to update the page. It's' been out of stock for a while, and is not expected to be in stock for a while.

I'd just like to say, I'm not affiliated with the cubicle, so this is not a official statement or anything.

 

[Brold]

Then they probably have just forgotten to update the page. It's' been out of stock for a while, and is not expected to be in stock for a while.

I'd just like to say, I'm not affiliated with the cubicle, so this is not a official statement or anything.

Yeah I know. Although the mefferts store sells some ghost cubes.