TheCubicle.us - High Quality Puzzles, Custom-Cut Stickers, Premium Lubricants & More!

Visit the delivery info page on the cubicle.us site. Under International delivery the state 6-15 days. When you read this statement "what you get" from is it that delivery will be 6-15 days. My problem reasonably is.

1. They ignore emails.
2. Their international delivery can take up to 40 WORKING DAYS and this timeframe is not stated on the website. A shorter one is to mislead you.

You can blame a carrier for not delivering. But it's simply dishonest not to state delivery times are upto 40 working days on your delivery page when clearly this is the official response of their customer service (after your money has been taken).
 
UberJay said:
Visit the delivery info page on the cubicle.us site. Under International delivery the state 6-15 days. When you read this statement "what you get" from is it that delivery will be 6-15 days. My problem reasonably is.

1. They ignore emails.
2. Their international delivery can take up to 40 WORKING DAYS and this timeframe is not stated on the website. A shorter one is to mislead you.

You can blame a carrier for not delivering. But it's simply dishonest not to state delivery times are upto 40 working days on your delivery page when clearly this is the official response of their customer service (after your money has been taken).
Click to expand...


We don't ignore emails, the customer service department is just too busy from the hundreds per day they get. Thank goodness I don't deal with that anymore.

The time frame is because of different countries.

Some countries like Germany and Sweden have incredibly efficient infrastructures per land mass and process quickly, where as South Africa, Chile, and Argentina can take two months. This all averages out to up to 40 days per most countries.
 
My first Cubicle order, back in 2012, spent a week being processed by USPS in New York. I was annoyed, but I didn't blame TheCubicle, because it was literally out of their hands.

It then took even longer for the handover to the UK couriers. I was annoyed, especially because the tracking was non-existent at that stage, but again I didn't blame TheCubicle for Royal Mail's import process and lack of tracking handover from international couriers.

Also, I emailed their customer service (about Valk M lead times) about 3 days ago, and I haven't received a response yet. You know what? I don't feel my email has been ignored, I'm patiently waiting for a reply because they are probably really busy, what with being the only vendor (and soon to be distributor) of magnetic 3x3s, as well as the top cubing shop in the world bar none in terms of stock availability and choice.

Why all the hate recently? Keep up the good work guys, get round to my email whenever you like, it's no biggie! xx


Sent from my iPhone using Tapatalk
 
UberJay said:
Visit the delivery info page on the cubicle.us site. Under International delivery the state 6-15 days. When you read this statement "what you get" from is it that delivery will be 6-15 days. My problem reasonably is.

1. They ignore emails.
2. Their international delivery can take up to 40 WORKING DAYS and this timeframe is not stated on the website. A shorter one is to mislead you.

You can blame a carrier for not delivering. But it's simply dishonest not to state delivery times are upto 40 working days on your delivery page when clearly this is the official response of their customer service (after your money has been taken).
Click to expand...


They said ESTIMATED delivery time is 6-15 days, they DON'T say guaranteed 6-15 days. Estimated means thats how long it takes on average (it could take longer or shorter). and they likely get those estimations from the respective mail services they ship to. It is in fact 100% the Mail services fault for being slow.
 
4Chan said:
We don't ignore emails, the customer service department is just too busy from the hundreds per day they get. Thank goodness I don't deal with that anymore.

The time frame is because of different countries.

Some countries like Germany and Sweden have incredibly efficient infrastructures per land mass and process quickly, where as South Africa, Chile, and Argentina can take two months. This all averages out to up to 40 days per most countries.
Click to expand...

IF IT AVERAGES OUT TO 40 WORKING DAYS PER COUNTRY FOR INTERNATIONAL POSTAGE. DON'T WRITE 6-15 DAYS. IT'S JUST DISHONEST.
 
I ordered a stickerless Yan3 but got a primary one. Just curious guys, have you received incorrect items and what did the shop do?
 
I once ordered a Stickerless puzzle and recieved a black one. I contacted them via email, explained the situation. I also included the order number, a picture of the receipt that came with the order and a picture of the puzzle next to the receipt. They were very helpful and apologetic. They sent me the correct puzzle along with a prepaid return envelope so I could send the wrong puzzle back to them. A simple mistake that they were quick and happy to fix. They're still my go to puzzle shop.
 
jaredye said:
I ordered a stickerless Yan3 but got a primary one. Just curious guys, have you received incorrect items and what did the shop do?
Click to expand...

If you contact customer support, they should be able to help.
If I were still here, I could handle it, but unfortunately...

I'm leaving the US temporarily, and will be back in a few weeks!
I've left behind lots of magnetic cubes and products, and I'll be back soon to handle things!
 
WhipeeDip said:
Are magnetic cubes no longer sold? I see that they've all been discontinued.
Click to expand...
Gonna guess it has to do with this note on the site: "Cubicle Labs magnetic cubes will be temporarily out of stock from January 24 to February 8 as we catch up with the existing orders. Any orders placed on or before January 24 will be fulfilled as quickly as we can. The magnetic cubes will be back in stock shortly after February 8. We apologize for any inconvenience."
 
cuberkid10 said:
Gonna guess it has to do with this note on the site: "Cubicle Labs magnetic cubes will be temporarily out of stock from January 24 to February 8 as we catch up with the existing orders. Any orders placed on or before January 24 will be fulfilled as quickly as we can. The magnetic cubes will be back in stock shortly after February 8. We apologize for any inconvenience."
Click to expand...
Not sure how I missed that. Thanks!
 
pipkiksass said:
My first Cubicle order, back in 2012, spent a week being processed by USPS in New York. I was annoyed, but I didn't blame TheCubicle, because it was literally out of their hands.

It then took even longer for the handover to the UK couriers. I was annoyed, especially because the tracking was non-existent at that stage, but again I didn't blame TheCubicle for Royal Mail's import process and lack of tracking handover from international couriers.

Also, I emailed their customer service (about Valk M lead times) about 3 days ago, and I haven't received a response yet. You know what? I don't feel my email has been ignored, I'm patiently waiting for a reply because they are probably really busy, what with being the only vendor (and soon to be distributor) of magnetic 3x3s, as well as the top cubing shop in the world bar none in terms of stock availability and choice.

Why all the hate recently? Keep up the good work guys, get round to my email whenever you like, it's no biggie! xx


Sent from my iPhone using Tapatalk
Click to expand...

I run a number of online businesses. I can tell you that if I used a carrier service that I knew was broken, inefficient and consistently did not meet their delivery times I PROMISED I would OBVIOUSLY stop using them.

It's my business I'm responsible for who I contract to deliver parcels. If your national post service does not do a good job employ a private courier service. I've checked and done the maths and for the postage they charge and delivery times they quote it looks as though you are receiving a private courier service (clearly you are not). You can likely charge less postage if you are dealing in volume. We can assume that the Cubicle.Us does some volume unless all of the customer service emails the owner has claimed they are so busy with are ALL COMPLAINTS.

Royal Mail is not a courier service it's the national postal system for the UK. If you sent the item via an independent courier service it would bypass Royal Mail and there would be consistent tracking. Again by using the same old tired delivery method it causes further failure.

You stated you emailed them and did not hear back from them for 3 days and you're ok with that! I sent them three emails and was ignored and NEVER received a response. Most online business will respond within 24 hours. In fact it's the expected norm. Don't take my word for it here is a survey conducted by Harvard Business Review’s on response times.

37% of online businesses responded within an hour.
16% responded within 1-24 hours
24% took more than 24 hours - The Cubicle in your experience.
23% never responded at all - The Cubicle in my experience.

It seems ridiculous to me that:

1. You would praise a business that uses an inefficient delivery service knowing full well that it's problematic (by your own definition) and recommend it to others. Even though the postage you paid via the cubicle would cover a more efficient postage service. Instead it obviously goes into their pocket.

2. You would except a response time longer than 3 days from a customer service department (you had not even received one at the 3 day stage) and would recommend other people to use this service as if ignoring you for 3 days was helpful. Most helpful businesses striving to assist customers can within one hour (the companies worth recommending) or at least 24 hours (also worth recommending). The remaining companies from the survey either dont bother to respond (my experience or respond in a time frame which pretty much unhelpful - Your experience). Recommend away!

Everybody has their own expectations. Your's are that receiving a parcel over the estimated delivery time and being unable to track it combined with a customer service who will not respond for at least 72 hours (or in my case not at all) is a recommended experience. People like yourself should continue to use them. Please don't come on here though and make out that everything is ok just because your expectations of delivery and customer service are so low.

I still have not received my parcel (of course). I cant track it (like yourself). I have emailed them again 3 days ago and have not received a response (of course) they must be busy with all those emails (not complaints (that's sarcasm for people outside of the UK)).

The entire experience with the Cubicle can be summed up with the owners (or what looks like the owner by the way he wrote 'we') response above in regards to working previously in customer service. 'Thank goodness I don't deal with that anymore'.

Nice.
 
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