NubCubing
Member
Could you PM me the tracking number and/or a picture of your order? I'll see if I can help.
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TheChaiCuber
Regular
ordered: 2/21. shipped 2/26. date received: N/A as of 3/9. can't track package, no response to my emails and inquiries, bump feature is useless I think since it's shipped. This is infuriating especially since I just ordered stickers (as I have already moved on from this store when buying actual cubes). This is lighttake-esque.
supercavitation
Veteran
Bear in mind that once it's shipped, it's basically out of their control.
TheChaiCuber
Regular
I know, here's some more info to think about:
cubes4speed order on 3/5, shipped 3/6, arriving 3/10 (in my city already)
speedcubeshop order on 2/29, shipped 2/29, at mailbox 3/6.
The discrepancy didn't exist before, and also because I can't track the package I can't even make sure the package is actually on the road. For all I know the order could be still be in the shipping label stage because the cubicle has so many orders (possibly still from the holiday season? I'm not even sure I'm willing to give them that excuse anymore after 2+ months). I'm not upset that it's taking so long. I'm upset because the cubicle WILL NOT keep me updated on anything.
CubesOfTheWorld
Veteran
I'm also having problems with contacting them. I received the wrong version of the Gans 356S in a January order, and before the beginning of February I contacted them about returning it and getting the correct version. I have sent emails / contact tickets each week for the past 5 weeks and still have not received a response.
TheChaiCuber
Regular
I
IAmEpic2004
Guest
Any idea when the 2x2 ghost cubes will be back?
EDIT: Oh.
EDIT: Oh.
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Tyler Comfy Hat
Veteran
Do you think you can sell the improved Cong's Design 4x4 center-pieces seperately, like you can with the improved Gans center-caps? I want to buy a set of them, but I brought my cube from a different store so I can't get them for free, and I don't want to buy a whole new cube.
Aysha
Regular
Is the delay still THAT bad? My order (#127860) was placed on February 20th for 4 sticker sets and 4 replacement parts STILL hasn't shipped! I contacted them after three weeks for an update and as usual no reply. I decided to change my order and replace one of the sticker sets with rush processing just so they ship out my order quickly. They reply back and say they no longer have the replacement parts in stock (which I emailed them before I placed the order to ask if they did have them in stock and they replied with a "Certainly!"). So I decided to just get any cube (I was short $3.11 and they made me pay only an extra $2 by sending me an invoice).
It's been 4 business days now and still the order hasn't been shipped. I asked them to cancel the order yesterday and to refund the whole amount and still no reply.
I am extermely dissatisfied with them. That was my 17th order (I've been a loyal customer for over a year now) but this order was just too much for me, 1 month for a small order like that?
It's been 4 business days now and still the order hasn't been shipped. I asked them to cancel the order yesterday and to refund the whole amount and still no reply.
I am extermely dissatisfied with them. That was my 17th order (I've been a loyal customer for over a year now) but this order was just too much for me, 1 month for a small order like that?
TheChaiCuber
Regular
At least thy replied, smh mine still hasn't come yet. You can find my complaint earlier in this thread.
Coolio
Aysha
Regular
The only way to get them to reply is by submitting an "Order Change/Cancellation" subject message through their "Contact Us" form. That's why I decided to change small thing in my order just so they would reply.
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Forcefulness
Regular
I
IAmEpic2004
Guest
Will the metallic ghost hedgehogs be limited edition?
Isaac Lai
Veteran
Errrr... April Fool's Joke?
guysensei1
Legend
I lol'd
DGCubes
Veteran
Tyler Comfy Hat
Veteran
I just hope the XiaWei Pineapple is real. Looks interesting.
I
IAmEpic2004
Guest
Yup. But if XiaWei even a company?
ElectroCuberZZ
Regular
Hello. I ordered a premium gans 356 exactly 2 weeks ago and it still hasn't shipped yet. Last week the status changed from Processing to Preparing for shipment. How does it take over a week to prepare for shipment? anyway, I would appreciate a response (even though I probably won't get one for weeks). This is a horrible experience (even though it isn't the worst I've heard of) from what I thought was the best cubing store in the United States.
cubeguy2004
Member
the xiawei pineapple is most likely the new moyu weilong gt
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