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theROUXbiksCube said:
Does the Gans 356 DIY come unstickered? I have no problem putting it together and never ordered a DIY so it is a nub question.
Click to expand...

Ummm don't be too quick to say that you have no trouble putting a Gans 356 together. Unless you have done it before, the first time can be a real pain (either that or I suck)
 
I also had a delay and contacted you guys twice with no response whatsoever. I am very disappointed that I placed an order Sunday and paid for rush processing and it didn't get shipped until WEDNESDAY. I don't mind paying extra (as opposed to Amazon) to support you guys and your wonderful selection. However, this is just ridiculous. You can't offer rush processing and then just decide whether or not to actually honor it. You guys can refund me the 2 dollars for the rush processing and I'll go back to ordering from Amazon. Now I'll get my stuff tomorrow while I'm at work and I work Fri-Mon so I'll have to wait till Tuesday to get them stickered and break them in --- Which I didn't want to do --- Which is why I selected rush processing!

Edit: Order number 68739
 
Louie said:
I also had a delay and contacted you guys twice with no response whatsoever. I am very disappointed that I placed an order Sunday and paid for rush processing and it didn't get shipped until WEDNESDAY. I don't mind paying extra (as opposed to Amazon) to support you guys and your wonderful selection. However, this is just ridiculous. You can't offer rush processing and then just decide whether or not to actually honor it. You guys can refund me the 2 dollars for the rush processing and I'll go back to ordering from Amazon. Now I'll get my stuff tomorrow while I'm at work and I work Fri-Mon so I'll have to wait till Tuesday to get them stickered and break them in --- Which I didn't want to do --- Which is why I selected rush processing!

Edit: Order number 68739
Click to expand...

This Sunday? In the middle of a huge sale? Right after a huge regulation change that allows a new type of cube goes into effect, and a bunch of new cubes came out fairly recently? And you're surprised that a small store is overwhelmed by the number of orders it receives? The problem's not with the store here, the problem's with your expectations of how the world works.

Rush Processing was honored. The problem is, so was everyone else's Rush Processing. Again, that's how this works.

You don't like it, sure, go back to Amazon, but the issue is your attitude, not their business practices.
 
Louie said:
I also had a delay and contacted you guys twice with no response whatsoever. I am very disappointed that I placed an order Sunday and paid for rush processing and it didn't get shipped until WEDNESDAY. I don't mind paying extra (as opposed to Amazon) to support you guys and your wonderful selection. However, this is just ridiculous. You can't offer rush processing and then just decide whether or not to actually honor it. You guys can refund me the 2 dollars for the rush processing and I'll go back to ordering from Amazon. Now I'll get my stuff tomorrow while I'm at work and I work Fri-Mon so I'll have to wait till Tuesday to get them stickered and break them in --- Which I didn't want to do --- Which is why I selected rush processing!

Edit: Order number 68739
Click to expand...

Hi Louie, thanks for your recent order, and we sincerely regret this incident. We have of course fully refunded the rush processing fee to your credit card.

Frankly, we are a bit confused as to how this order did not ship on Monday as it should have, with the rush processing that you selected. Due to the sale and the fact that we were resting with our families for the July 4th weekend, we had an unnaturally large accumulation of rush processed orders on Monday. While we did make sure to prioritize the rush processing orders and ship them out first, it appears that your order was somehow overlooked by our shipping staff until Wednesday.

Again, we are very sorry about the inconvenience, and we hope that this helps explain the circumstances behind this mishap. We will be sure to use your feedback to improve the reliability of our rush processing services in the future.
 
supercavitation said:
This Sunday? In the middle of a huge sale? Right after a huge regulation change that allows a new type of cube goes into effect, and a bunch of new cubes came out fairly recently? And you're surprised that a small store is overwhelmed by the number of orders it receives? The problem's not with the store here, the problem's with your expectations of how the world works.

Rush Processing was honored. The problem is, so was everyone else's Rush Processing. Again, that's how this works.

You don't like it, sure, go back to Amazon, but the issue is your attitude, not their business practices.
Click to expand...

Hi supercavitation, thanks for your input. Unfortunately, Louie's situation was most likely caused by a simple mistake on our end, which we have owned up to in our previous post. We appreciate you coming to our defense, but it was our mistake this time. We will try our best to do better in the future.
 
I saw a recent review of the YuXin 4x4 and apparently they have made some changes: different stickers, springs, etc. Can you confirm if this is true and if so, would there be a way to differentiate between the old and new models on the website? I really like this cube and would be interested in trying out the new revision but don't want to risk getting an old since I already have 3 of them :).
 
cuberkid10 said:
I know you were swamped with orders over the weekend sale, but it's been 5 business days since I ordered and it still hasn't shipped. I'm just curious about the status of my order. It's order #68503. Thanks! :D
Click to expand...

I thought everybody said: Buy from thecubicle.us and not from chinese cube store because I know I will received my order faster from them than from China, then why don't they ship faster? I order from china and they ship in 1 day and I received it next week. No need to wait 5 days to ship a cube (not even shipped), last time I ordered from there, I waited 2 weeks before the products were shipped.. and 2 days more before I got my products
 
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