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Johnny said:
Is there any way that you could get Fedex deliveries? USPS has atrocious customer service and their tracking service hasn't sent me an update in 3 days since I ordered- It still says it's pre-shipment. This is completely unacceptable on USPS's part in my opinion.

In case you need to know, here's the tracking number- 9400110200883560669589

If I continue having problems with USPS, I will switch to a different cube store or Amazon if none of them have Fedex or UPS shipping.
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Dude, the package will show up eventually. You knowing where it is will not make it come faster. Little bit of patience would be applicable here.
 
Johnny said:
USPS has a viciously negative reputation for things like this. Both FedEx and UPS are much more reliable.
Click to expand...

Just be patient. It's just tracking. It'll still get to you soon. I have never had USPS lose any of my packages, anything that has gone wrong has always been on the cube store's end(never theCubicle though, lol) If it doesn't arrive after like a week, just contact USPS and sort it out. Not that big of a deal...


Edit: Ninja'd
 
Divineskulls said:
Just be patient. It's just tracking. It'll still get to you soon. I have never had USPS lose any of my packages, anything that has gone wrong has always been on the cube store's end(never theCubicle though, lol) If it doesn't arrive after like a week, just contact USPS and sort it out. Not that big of a deal...
Click to expand...

Same here. Also complaining about it won't fix it or make it come faster. Plus thecubeicle can't do anything about it.
 
Johnny said:
I don't trust USPS. I ordered this on Tuesday and usually I get it in 2-3 days so I am concerned.
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Dude just chill. It might be on a plane to your state or they just have a bunch of snow up in NY. Ether way you'll still get it. It's not like you'll magically have it right at your mailbox right after you pay for it. PS I have a cubicle order that I payed for on Saturday and I was suppose to receive it yesterday Thursday march 5th. But yesterday and today the mail truck didn't do it's normal daily rout due to a bunch of snow on the roads. Look at me I'm a little impatient to get my package but i'm not going ape-crazy over it.
 
suushiemaniac said:
Around when will the LanLan ball bearing springs be back in stock?
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Not sure :\ The manufacturer gave us some of them as a one-time favor, but now they aren't willing to give anymore. We'll keep trying, but it's hard to say at this point.

Berd said:
Hey cubicle, I recently ordered a center corner for my shengshou mini 7x7 but I accidently ordered the regular size by mistake! Is there any Way I could exchange?
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Oh sorry, I must have missed this message by accident! International exchanges are not possible, unfortunately, since shipping even that tiny item would cost a significant amount. However, we would be happy to send the desired piece along with a future cube order (or any order that doesn't qualify for the stickers-only rate). Just mention it in the order comments and we'll be sure to include it :)

Johnny said:
Is there any way that you could get Fedex deliveries? USPS has atrocious customer service and their tracking service hasn't sent me an update in 3 days since I ordered- It still says it's pre-shipment. This is completely unacceptable on USPS's part in my opinion.
Click to expand...

Thanks for asking, and sorry to hear about this issue with the USPS. Delays can happen for a variety of reasons, including bad weather, human error, and other factors. Unfortunately, all of these factors are beyond our control once we hand the package over to the USPS. The most likely case for this particular shipment is that the USPS staff didn't have the chance to scan the package into their tracking system, which, due to some recent snowstorms, is somewhat understandable. But rest assured that the package is still on its way, and it will probably suddenly just jump to the "delivered" status very soon!

As for adding additional shipping options in the future, it's definitely something we have looked into in the past, and now that you have mentioned it, we will re-visit it in the near future. We do agree that Fedex tends to be more reliable, but we've had some bad problems with Fedex shipments, too. Also, Fedex shipping costs quite a bit more than USPS, so the shipping rates for Fedex would have to reflect that. But again, we are definitely looking into to offering Fedex as an option for customers who would like to receive Fedex service when ordering from us.
 
KevinG said:
When are you going to send out my package?
I paid one week ago and it still hasn't been shipped out!
Order number: 47692
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Hi KevinG, sorry about the delay with shipping out this order. The YuXin 4x4 is holding it up -- we'll be getting it in stock on Monday and we'll ship out the order as soon as we can!

AlexMaass said:
Same with me, the order number is 47755.

I might buy rush processing...
Click to expand...

Sorry about that delay -- there was a problem with the order regarding one of the 4x4 replacement parts requested that is holding up the order. Please check your email and confirm the information with us as soon as possible, and we'll ship it right away!

---

Also, the AoLong V2 is now available in a DIY Kit in various different colors!

Check it out here: http://thecubicle.us/moyu-aolong-p-4152.html

moyuaolongv2diykitb1.jpg
 
a cool guy said:
Hi KevinG, sorry about the delay with shipping out this order. The YuXin 4x4 is holding it up -- we'll be getting it in stock on Monday and we'll ship out the order as soon as we can!



Sorry about that delay -- there was a problem with the order regarding one of the 4x4 replacement parts requested that is holding up the order. Please check your email and confirm the information with us as soon as possible, and we'll ship it right away!

---

Also, the AoLong V2 is now available in a DIY Kit in various different colors!

Check it out here: http://thecubicle.us/moyu-aolong-p-4152.html

http://thecubicle.us/images/moyuaolongv2diykitb1.jpg
Click to expand...
My order still hasn't been shipped out :(
 
Ordway Persyn said:
I posted this before but
order #45782
I ordered a dayan megaminx ridged, but one of the corners is not ridged could you send me a ridged dayan corner?
Also you accedently sent a normal red cut moyu 3x3 57 while I ordered a floro red moyu 3x3 57
Click to expand...

Oh sorry, must have missed this post by accident. Could you please email a picture of both problems to [email protected]? This will help us confirm the issue and determine how to best resolve it.

Again, we apologize for the inconvenience, and we look forward to working with you to resolve the issue.

TraciAG said:
Are you guys going to stock the new Moyu Hotwheel, and if are do you know if they'll have translucent colors available for it?
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Yes, we will be stocking that item as soon as possible. We aren't sure if there will be a translucent version yet, but if there is, we'll be sure to offer it!

KevinG said:
My order still hasn't been shipped out :(
Click to expand...

Just shipped out :) Please see your email for additional information.
 
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