TheCubicle.us - High Quality Puzzles, Custom-Cut Stickers, Premium Lubricants & More!

[TraciAG]

I like the full silver and full gold! The half and half ones are a bit disorienting though :/

 

[IulianS]

I try to contact you about 4x4 aosu, but the support, dont response me.

this is a copy :

Copy of your message:

Hi, I am writing because I had a problem with a cube bought from you.
Today, during the final of a 4x4 open, the corner of the cube is broken in two, causing the DNF and losing any chance of victory.
The cube has arrived three days ago is this makes me angry enough that he saw three days of life and its cost and high enough, I ask for compensation, given that I'm not going to throw a cube paid 30 euro.
I hope we can find a solution, I am attaching a photo.

http://it.tinypic.com/r/wasvh4/8

 

[AlexMaass]

This is probably unlikely, but are you possibly vending at US Nationals 2015 like 2014?

 

[AlGoreRhythm]

Nooo! I made an order last Saturday and it's expected to show up this Friday! JK. You guys rock. I'm okay with the wait.

 

[AlGoreRhythm]

Are you guys going to put up the MoYu Timewheel puzzle for Pre-Order soon? It looks interesting.

 

[a cool guy]

I like the full silver and full gold! The half and half ones are a bit disorienting though :/

Yeah, I agree. The half and half ones don't come with any stickers on the side either.

This is probably unlikely, but are you possibly vending at US Nationals 2015 like 2014?

It's too early to say yet, but we are definitely looking into it

Are you guys going to put up the MoYu Timewheel puzzle for Pre-Order soon? It looks interesting.

Yes, we'll be doing the pre-order very soon -- before this weekend for sure! We'll be sure to announce it here when it's up.

--

FangShi XingYu 2x2 50mm is now available! It definitely feels nice right out of the box -- excellent corner cutting and smooth turning. I think it could be a worthy competitor to the DaYan 2x2.

Also, the box shows that there might be a 52.5mm version on the way!

Check it out here: http://goo.gl/XW8fxo

 

[Death by Cubes]

I ordered several puzzles last friday, and they still haven't shipped.
Order #40422

 

[a cool guy]

I try to contact you about 4x4 aosu ...

We have responded to your inquiry now. Sorry about the delay. We have been receiving more emails than usual lately, so it's taking a bit longer than usual to respond!

I ordered several puzzles last friday, and they still haven't shipped.
Order #40422

We are working as fast as we possibly can to ship out the orders, and we should be getting to your order by later today. We'll let you know the tracking number via email when we've shipped out the order!

 

[Johnny]

I'm kinda miffed. I ordered some cubes, stickers and hardware on Tuesday and paid an extra 5 dollars for expedited shipping because I needed the order by today since I'm going back to college on Monday. It hasn't even been shipped yet so I wasted 5 bucks. It will probably be a week or two before my parents will ship the package down to me.

Suggestion- if you are unable to process quickly, don't give people the option to pay extra for expedited shipping since they will not be receiving their order any quicker.

This wouldn't be so bad if you didn't delete my complaint on your Facebook page. Now I feel like I'm not being listened to or cared about as a customer.

Order #40994

 

[Coolster01]

I'm kinda miffed. I ordered some cubes, stickers and hardware on Tuesday and paid an extra 5 dollars for expedited shipping because I needed the order by today since I'm going back to college on Monday. It hasn't even been shipped yet so I wasted 5 bucks. It will probably be a week or two before my parents will ship the package down to me.

Suggestion- if you are unable to process quickly, don't give people the option to pay extra for expedited shipping since they will not be receiving their order any quicker.

This wouldn't be so bad if you didn't delete my complaint on your Facebook page. Now I feel like I'm not being listened to or cared about as a customer.

Order #40994

You should get rush processing. And of course it will make your order arrive faster than with standard shipping. Also, you should ask them to change the shipping address to your college. That would be smart.

 

[obelisk477]

I'm kinda miffed. I ordered some cubes, stickers and hardware on Tuesday and paid an extra 5 dollars for expedited shipping because I needed the order by today since I'm going back to college on Monday. It hasn't even been shipped yet so I wasted 5 bucks. It will probably be a week or two before my parents will ship the package down to me.

Suggestion- if you are unable to process quickly, don't give people the option to pay extra for expedited shipping since they will not be receiving their order any quicker.

This wouldn't be so bad if you didn't delete my complaint on your Facebook page. Now I feel like I'm not being listened to or cared about as a customer.

Order #40994

Yeah, they have nothing to do with the shipping...as soon as it is shipped, it will in fact be expedited. You should have payed less for rush processing (ninja'd) because you would have had your stuff by now.

 

[a cool guy]

I'm kinda miffed. I ordered some cubes, stickers and hardware on Tuesday and paid an extra 5 dollars for expedited shipping because I needed the order by today since I'm going back to college on Monday. It hasn't even been shipped yet so I wasted 5 bucks. It will probably be a week or two before my parents will ship the package down to me.

Suggestion- if you are unable to process quickly, don't give people the option to pay extra for expedited shipping since they will not be receiving their order any quicker.

This wouldn't be so bad if you didn't delete my complaint on your Facebook page. Now I feel like I'm not being listened to or cared about as a customer.

Order #40994

Hi Johnny, sorry to hear about that. However, as stated by others already, the processing and shipping parts are separate. Even if we processed the order a bit later than expected, the expedited shipping would allow the order to arrive faster than it would have with the standard shipping. Ideally, a customer who wants to receive the order as fast as possible would opt for both rush processing and some sort of expedited shipping option, which would guarantee next-day shipping. We understand it's a bit confusing, and some other customers have misunderstood this in a similar way, so we do have plans to make things simpler in the near future by combining expedited shipping with rush processing. Also, if you wish to remove the expedited shipping from this order, feel free to let us know.

We removed the post because we didn't think the message material was suitable for a Facebook page, and it was more suited for our customer service to handle directly. Also, your post made it seem like the order had already been shipped out and you were just complaining about the shipping speed, so it didn't seem like there was anything we could do anymore to rectify the issue. In the future, we would advise contacting our support email ([email protected]) or sending a Facebook private message if you have any questions or concerns pertaining to specific orders, and we will be sure to get back to you as soon as we can there! Obviously, if customer support isn't able to resolve your problem in a satisfactory manner, then it might be warranted to try to get our attention in another way, but please give us a chance to resolve the issue first before taking a complaint directly onto our Facebook page

 

[Johnny]

Hi Johnny, sorry to hear about that. However, as stated by others already, the processing and shipping parts are separate. Even if we processed the order a bit later than expected, the expedited shipping would allow the order to arrive faster than it would have with the standard shipping. Ideally, a customer who wants to receive the order as fast as possible would opt for both rush processing and some sort of expedited shipping option, which would guarantee next-day shipping. We understand it's a bit confusing, and some other customers have misunderstood this in a similar way, so we do have plans to make things simpler in the near future by combining expedited shipping with rush processing. Also, if you wish to remove the expedited shipping from this order, feel free to let us know.

We removed the post because we didn't think the message material was suitable for a Facebook page, and it was more suited for our customer service to handle directly. Also, your post made it seem like the order had already been shipped out and you were just complaining about the shipping speed, so it didn't seem like there was anything we could do anymore to rectify the issue. In the future, we would advise contacting our support email ([email protected]) or sending a Facebook private message if you have any questions or concerns pertaining to specific orders, and we will be sure to get back to you as soon as we can there! Obviously, if customer support isn't able to resolve your problem in a satisfactory manner, then it might be warranted to try to get our attention in another way, but please give us a chance to resolve the issue first before taking a complaint directly onto our Facebook page

Okay, that's reasonable. I will do rush processing next time.

 

[willfcc]

I've been a customer of TheCubicle for several years. Looking back thru my order history and assuming order numbers are sequential, they average about 30-40 orders a day. Over the last couple weeks, they've averaged 140 a day.

 

[a cool guy]

Okay, that's reasonable. I will do rush processing next time.

Thank you for your understanding! We are hoping to be all caught up within a week's time, so maybe it won't even be necessary. However, during peak periods, like sales and the holidays, Rush Processing could help your order ship out much faster than it would otherwise.

I've been a customer of TheCubicle for several years. Looking back thru my order history and assuming order numbers are sequential, they average about 30-40 orders a day. Over the last couple weeks, they've averaged 140 a day.

Thanks for commenting and for your patronage with our store! I haven't looked into it in greater detail yet, so I wouldn't be able to comment on the accuracy of that estimate, but the general idea is right: The Cubicle staff have all been working tirelessly these past few months, and any delays are caused not by any lack of enthusiasm for serving our customers, but simply because we are experiencing higher than normal demand.

However, rest assured that we have just completed some critical improvements to our shipping capabilities. We are catching up fast and we expect to be back to shipping out orders next-day again in under a week


----

In other news... check out this new, upcoming puzzle from MoYu... It's called the MoYu Wheel of Time, and it's available for pre-order now: http://thecubicle.us/moyu-wheel-time-p-3875.html

Looks like it is in the same family as the DaYan Wheels of Wisdom puzzle, but with MoYu's touch, I'd imagine it will turn a lot smoother right out of the box.

 

[Myachii]

Received my Custom Logos and (second) LingAo Clock, couldn't be happier.
The Clock is much better quality than the previous one I was sent, and the logos came out fantastically.
Would definitely recommend and will use this company again in the future
Thanks

 

[natezach728]

Thanks for sponsoring Nub Open 2015! Just send an enquiry regarding combining gift card codes.

 

[AlGoreRhythm]

Yay! Got my LingAo clock from you guys today. It's awesome. Thanks!

 

[Divineskulls]

Were you guys thinking about making stickers for the megaminx balls? I'm hesitating on buying one for a few reasons, and the black stickers instead of the pale stickers is one of them. Also, they'd look really cool with bright shades.

 

[TraciAG]

Are you guys ever going to bring back the Pyraminx Duo, or is that item permanently out of stock?