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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

SlowDown

Member
Joined
Jan 9, 2020
Messages
23
LOL
"Honestly we cannot compare to those mega producer like gameloft but we've been trying to optimize the app for cubers. Updating will be a regular move for us, for example small bug fixes biweekly and large module update monthly."

Fact: Six months no updates for iOS!
Fact: known problems, but no fix or reaction
Fun Fact!: They make 2 new Products (bluetooth Cubes) without a working app, Crazy Management


I'll explain a bit more to @SnowyDay 's comment above.

Android beta: July 22, see below link to download.
iOS testflight beta: no later than July 28.
iOS regular download: no later than 23 Aug.


"An registered account can be switched between Android and iOS. Any data occured in testflight or beta version will not be deleted afterwards. "

Android apk is available now

Honestly we cannot compare to those mega producer like gameloft but we've been trying to optimize the app for cubers. Updating will be a regular move for us, for example small bug fixes biweekly and large module update monthly.
Please give us another chance. Thanks for your patience.
 
Last edited:

kubesolver

Premium Member
Joined
Nov 15, 2019
Messages
197
Fact: Six months no updates for iOS!
Fact: known problems, but no fix or reaction
Fun Fact!: They make 2 new Products (bluetooth Cubes) without a working app, Crazy Management
Fact: you can people fanboys.
I call you an entitled hater.

iOS app is a nice thing to have. It's not something Gan owes you. 356i is an amazing unique thing. From the opinions it's the only smart cube with speedcube performance.
Be grateful and hope for the best instead of posting hate, demands and criticism as if you have invested millions into the thing.
 

SlowDown

Member
Joined
Jan 9, 2020
Messages
23
Sorry you dont Unterstand the problem.
I Love my normal Gan Cubes. I have 4 normal Gan Cubes.
but what i don't like is if i don't get what advertising is for and 6 months a product doesn't work. Gan has advertised support for iOS.
I don't want a miracle, I just want to get what I paid for and finally have a great cube.
what does a plane bring you if it doesn't fly? what does a boat bring you that doesn't float? what does it do for you if promised functions are missing.
I am the owner of my own company (healthcare industry). I would not allow myself to behave like this. only happy customers are good customers...
And listen, i am no hater - I am extremely dissatisfied like others.respect my opinion or not.

this type of cube can be the future of cubing
 

kubesolver

Premium Member
Joined
Nov 15, 2019
Messages
197
I just want to get what I paid for
You paid for roughly 1 hour of work of a programmer in the silicon valley. You got a product that is an effect of at least tens of thousands.
It's their business decision to put as little or as much resources into software. And they will face consequences.
As end users who pay pennies for end product we can just hope for the best and give them feedback. I don't think we are in a position to state demands or harshly judge their progress as if we have actually financed the thing.
 

comedyfish

Member
Joined
Jul 1, 2020
Messages
7
Can I recommend you increase the time to put in the code when registering, the email takes longer than 60 seconds to arrive making it totally useless
 

comedyfish

Member
Joined
Jul 1, 2020
Messages
7
The code can be reapplied every 60 seconds. But once you apply the code, it is valid in 10 minutes, I believe it's enough for registration.
ah you are right!

OK the countdown is a bit silly then - I thought it meant you had to put the code in before it counts down - but it means you cant request a new code before then. Why would you request a new code within a minute?

Just have the button so you can only request a new code after 10 mins. maybe have a countdown until you're able to request again but only if the button is pressed.

eg: <code sent>

try to press it again <please wait 6 mins> etc

I guess this might be a bigger job than I think - if so fair enough!

Maybe its just me but that is not clear.

But thank you!
 
Last edited:

Olivertam

Member
Joined
Sep 6, 2019
Messages
96
Location
Guangzhou, China
YouTube
Visit Channel
Yeah, I think add a popup note can be a good idea.
Edit: I was told the valid time of code is written in the message/email. So it just need a popup saying "please request a new code after countdown".
 
Last edited:
Joined
Jul 23, 2020
Messages
9
LOL!
With or without bugfixes for all problems? IOS and Android? I bet Android only for Open Beta
And i bet: it's Not for all iOS Versions
LOL!
With or without bugfixes for all problems? IOS and Android? I bet Android only for Open Beta
And i bet: it's Not for all iOS Versions
Thanks for your feedback and continuous support, our current brand new Cube Station APP v2.0 Beta is now available worldwide. IOS system will be launched on Testflight before July 28th due to the impact of Apple's official review, we hope that you can participate in and give us feedback; we have prepared rich rewards for our participants.
 
Last edited:
Joined
Jul 23, 2020
Messages
9
Fact: you can people fanboys.
I call you an entitled hater.

iOS app is a nice thing to have. It's not something Gan owes you. 356i is an amazing unique thing. From the opinions it's the only smart cube with speedcube performance.
Be grateful and hope for the best instead of posting hate, demands and criticism as if you have invested millions into the thing.
Hello,

So I bought a 356i v2 the other day. It came, I was happy. It worked for the first day or two, then boom, nothing... No lights when doing U U', no lights when charging, can't find the cube on mobile app or csTimer/Cubeast. Don't know if anyone has any tips? Seem to have tried most things and I'm coming to the conclusion it is just dead. Disappointing stuff, seems like this product was released too early from the amount of complaints and returns on the v1...
Thanks for the feedback, for hardware issues please send an email to [email protected], we will deal with it.
 
Joined
Jul 23, 2020
Messages
9
Fact: you can people fanboys.
I call you an entitled hater.

iOS app is a nice thing to have. It's not something Gan owes you. 356i is an amazing unique thing. From the opinions it's the only smart cube with speedcube performance.
Be grateful and hope for the best instead of posting hate, demands and criticism as if you have invested millions into the thing.
Thank you for your feedback and support, the Cube Station app beta is now available worldwide, due to appstore policy, the IOS version will be available around July 28th, we hope you can participate and give us feedback, we have prepared rich prizes for participants.
 
Last edited:

nonoperez

Member
Joined
Sep 24, 2019
Messages
43
Hi!, I´m back. Let's give a try to new beta app. I can use it as a visitor, but can't login. Since I live in Spain I can't use the phone, the +034 prefix doesn't appear in the option, so my user is my email. I can login with my mail in the old app, tried five minutes ago, but in the beta it says "The ID is not registered"

Using it as a visitor, things seems to work well, except can't find people to battle (only twice in several tries) and the cube doesn't turn in the app. I have a 365i and the gyroscope works in the old app but not in beta.

For me the main problem were the servers outside China, tons of DNF bug. Hope it is fixed now.

Just another question, is there a button to exit the app? I have to close it with android manager from multitask.
 
Last edited:

nonoperez

Member
Joined
Sep 24, 2019
Messages
43
Giving a try to old version, things are the same, if you live outside china no battles for you, you finish the cube but the time goes on and you have to exit with a DNF. That's the most important thing to solve if you want to sell the cube globally, I mean successfully without angry customers with a 80$ cube in a drawer.
 
Joined
Jul 23, 2020
Messages
9
How fast you normally reply, I sent you an email over a month ago?
Sorry for the delay reply and inconvenience had caused, we'll try to reply within 3 days from now on.
We will also collect the APP related issues by week and trying to update ASAP.
Also, Could you please tell us your Email address so that we could look into it ASAP.
 
Joined
Jul 23, 2020
Messages
9
Hi!, I´m back. Let's give a try to new beta app. I can use it as a visitor, but can't login. Since I live in Spain I can't use the phone, the +034 prefix doesn't appear in the option, so my user is my email. I can login with my mail in the old app, tried five minutes ago, but in the beta it says "The ID is not registered"

Using it as a visitor, things seems to work well, except can't find people to battle (only twice in several tries) and the cube doesn't turn in the app. I have a 365i and the gyroscope works in the old app but not in beta.

For me the main problem were the servers outside China, tons of DNF bug. Hope it is fixed now.

Just another question, is there a button to exit the app? I have to close it with android manager from multitask.
Thank you for your participation and feedback, your feedback has record.
The APP is still under development and some functions ARE NOT complete or finalized. Your app’s beta version will likely contain bugs, usability issues(Or even translation issues).
Please let us know of any suggestions, ideas or bugs that you encounter, this is the main purpose of beta testing, and we will use your feedback to continuously improve the APP.
Also we have prepared rich rewards for our participants, you could also find more info in our website or in the APP.
Happy SpeedSolving with us.
 
Joined
Jul 23, 2020
Messages
9
Hi!, I´m back. Let's give a try to new beta app. I can use it as a visitor, but can't login. Since I live in Spain I can't use the phone, the +034 prefix doesn't appear in the option, so my user is my email. I can login with my mail in the old app, tried five minutes ago, but in the beta it says "The ID is not registered"

Using it as a visitor, things seems to work well, except can't find people to battle (only twice in several tries) and the cube doesn't turn in the app. I have a 365i and the gyroscope works in the old app but not in beta.

For me the main problem were the servers outside China, tons of DNF bug. Hope it is fixed now.

Just another question, is there a button to exit the app? I have to close it with android manager from multitask.
Thank you for your feedback, compared to the old version of Cube Station, Cube Station v2 beta has been fully updated from front-end to back-end, the data between the two is incompatible, v2 beta requires re-registration, but the system retains the original user's email, mobile phone number information, if you use the same information to register, the system will recognize as an old user, and get an old user's exclusive avatar frame as award.
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
673
Location
Taipei, Taiwan
WCA
2018LINW02
You paid for roughly 1 hour of work of a programmer in the silicon valley. You got a product that is an effect of at least tens of thousands.
It's their business decision to put as little or as much resources into software. And they will face consequences.
As end users who pay pennies for end product we can just hope for the best and give them feedback. I don't think we are in a position to state demands or harshly judge their progress as if we have actually financed the thing.
I agree with you. I am working on a smart cube glove system now as an “second try” for my busted cheap smart cube project. Although I have a lot of homework and very little free time now, I am determined to make it a real thing unlike the previous ones. I even attended a python neural network lesson recently in large part due to my project. And the money directly and directly spent on it is skyrocketing every day. I can tell you that just the hardware of the 356i is already a masterpiece.

Thanks to @ProStar for reminding me I haven’t make anything useful yet. It is because of you that I have the momentum to keep my project going at any cost. I sincerely thank you.
 
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