I recently bought some replacement parts, and I'm really pleased!
This might be a long shot, but would you happen to have x-cube 4x4 spares?
Thanks for your order, and we are glad to hear the replacement parts worked! Sorry though, we don't have replacement parts for the X-Cube at this time.
Just placed my order for the 356 Gans! Stoked.
Thanks for your new order, we'll be shipping out the order as soon as we can!
Hi, I emailed you about my order (#43321) 3 days ago but haven't gotten any response yet. Could you please check it? Thanks!
Hey, sorry about the delayed response. We've been flooded with emails lately, so it's taking a bit longer than usual to get back to customer inquiries. But we just checked it and we believe we responded to it over the weekend!
Do you guys have any idea when order 51917 will ship? I ordered a week ago and it's still preparing for shipment.
Thanks!
We'll make sure to ship out the order as soon as we can on Tuesday. The item was backordered, unfortunately. We also regret the delay with letting you know about this problem with the order. We've been a bit overwhelmed recently, but we are working on improving our notification systems so that customers will be notified as soon as possible in the event of a problem or delay with the order.
Hi,
I preordered the Moyu Hualong on March 23rd and it is still "preparing for shipment". I sent an inquiry through the support us page several days ago and haven't heard back yet. I just sent a reply to the e-mail generated by the inquiry page as the e-mail recommends, but I'm posting here in case someone happens to see this first. Can you look into this please? My order number is 51272. Thanks!
We just recently responded to your email about this -- no worries, we let order qualify for the sale discount as requested, and we'll be sure to ship as soon as possible.
Dang I just saw the discounts and bonus on TC today... I can't order today so I guess I miss out. Or does it extend to tomorrow? If it does I think I might have to bring out my money... Other wise I will just have to wait for the next thing.
Sorry, the sale was for this weekend only. But since you posted a message here about that, maybe we can help you out. Just use the Contact Us page on our website and we'll see what we can do. Or, you could just wait for the next event, it's up to you!
Oh gee. I just realized I ordered a primary Gans 356, when I meant to order the white one. It's order #53276. If you guys could fix this, that would be great. I hope it isnt too late.
No problem at all, we got your Order Change Request email and we've changed the order as requested.
By the way, for anyone wondering, the safest and surest way to change your order is to use the Contact Us page and select "Order Change Request" for the type of inquiry. We check those emails first, so it will make sure the change is applied before we ship out the order.
