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Regarding cubezz.com

Joined
Oct 10, 2014
Messages
1
Likes
0
#23
I had an order sitting unshipped for 8 days and another sitting unshipped for 4 days. Was getting worried, but this morning they both shipped. This hasn't been the norm from my past experiences with cubezz. Usually orders ship in a day and arrive in 1-2.5 weeks (to Canada). Not sure what the problem was this week.
 
Joined
Jul 6, 2014
Messages
304
Likes
12
Location
Canada
WCA
2014LEWI02
#24
I ordered a 3x3 well over 3 months ago and I haven't gotten any word.

They say it's lost in transit if it's after 6 weeks, so email them. I did, no answer (This email was sent twice, and both ~1 Month+ ago)
I tried to charge back using PayPal but they say they can't unless it's within 45 days (6 weeks is ~3 days after 45 days)
My bank wont respond either, so I can't charge back that way.

Everyone on this planet is stupid.
 
Joined
Sep 27, 2014
Messages
9
Likes
0
Location
Scotland,Fife
YouTube
da_man0007
#25
Update!

My orders shipped after 8 days, as people have been saying this is not normal for cubezz, I just guess its because of the delay after the Chinese holiday and loads of people are ordering at once. But if anyone else is worried about there pacakge not being sent, be patciant, im sure this is just a one off.
 
Joined
Apr 28, 2012
Messages
18
Likes
0
Location
Gothenburg, Sweden
WCA
2014KARL02
#26
Has anybody with delays here actually recieved their cubes yet? My package as i said previously shipped in a day as usual but the shipping usually takes 1-2 weeks and now it has soon been 4 weeks and my package has not arrived yet, surely a chinese holiday cant last 2 weeks?
 
Joined
Aug 22, 2014
Messages
49
Likes
0
#28
Has anybody with delays here actually recieved their cubes yet? My package as i said previously shipped in a day as usual but the shipping usually takes 1-2 weeks and now it has soon been 4 weeks and my package has not arrived yet, surely a chinese holiday cant last 2 weeks?

I had to wait almost a month (I ordered right in the middle of the holiday), but the package arrived, so there is hope :)

I also wrote them via paypal, and they answered almost right away, so they can be reached if you're worried.
 
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Joined
Nov 27, 2010
Messages
207
Likes
3
WCA
2010LEHM02
#32
I ordered a Moyu aochuang one month ago with registered shipping. After I asked for the shipping number immediately after my order, they sent it to me one day later. Although they also said, that it was shipped that day, the shipping number wasn't active until the end of October. On posten.se it says, that the cube already arrived in Germany, the DHL website says, that it is still on its way here.

TL;DR: ordered one 5x5 cube a month ago, didn't arrive yet.
 
Joined
Feb 27, 2014
Messages
946
Likes
44
YouTube
criticalcubing
#33
Ordered Gans 3 months back and it just came a week back. Seeing that they also use Hong Kong post and Lightake also uses Honk Kong post makes me wonder what are cubezz doing wrong. Lightake cubes arrive to me 20 days after shipping, a month in total and cubezz, gosh, 3 months, and they dont even respond to your emails. I purposely wrote in big letter at the start of email "Please Respond" and about a week and half later they responded. Dissapointed....
 
Joined
Jan 30, 2010
Messages
2,553
Likes
13
Location
Earth
WCA
2011GREE03
#34
They have always responded to my emails within 24hrs and the longest I've waited is just under 3 weeks for a package to arrive. I wonder if I'm the minority or you guys.
 
Joined
Nov 30, 2013
Messages
1,653
Likes
15
Location
Not the US
WCA
2014STAR05
YouTube
TheRandomno
#35
They have always responded to my emails within 24hrs and the longest I've waited is just under 3 weeks for a package to arrive. I wonder if I'm the minority or you guys.
I've only ordered one thing from them, but it arrived fine without any issues.

TL;DR: ordered one 5x5 cube a month ago, didn't arrive yet.
If someone needs TLDR for 3 lines of text they're pretty lazy...
 
Joined
Jun 12, 2010
Messages
129
Likes
0
YouTube
RPKGamevids
#36
I've made 5 orders with them and I've received everything, I'm really sure none of them took longer than a month to get to me.

One order took 2 weeks to ship, all the rest shipped within 1 to 3 days.
 
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Joined
Oct 30, 2014
Messages
9
Likes
0
Location
Woodlands, Singapore, Singapore
Thread starter #39
Hi all,
with regards to my order, I've received them after 12 days of shipping(Singapore).
placed another order with them, but transaction fails despite deduction from my paypal.
The only way for them to reply is to open a dispute.
 
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