Problems with Lightake customer service

[Manutfe]

Or the package didn't get through customs, or the Spanish postal service are lying.




That's 4 by my count. I'm sorry that you mislead me.

When I said relatively I was referring to the price of express shipping after you take into account their profit margin.

The spanish postal service is not lying, I checked it out trough his website tracking tool and also through email to the customer service. Also They don't have any reason to lie, that suposition is absurd.

Again I ordered 5 cubes , I didn't know i have to give specification to you but i will (2 moyu+1zanchi+1shengshou+1-2x2x2= 5) I don't think this is relevant though and I didn't mislead anybody, I put the tracking number to prove my case not to say how many did I buy or how much did I spend and you checked it because you wanted, counting wrongly.

I am not going to answer any more personal messages, I came here to tell the facts of my case, and let everybody know I made a purchase 2 months ago without receiving the package, without a refund yet (more than 45 days) and without a satisfactory answer by lightake. Those are the facts , the rest is opinion.

Regards,

Manu.

The company seemed to offer reasonable settling offers. You are lucky you didn't order from one that just added your returning package as new inventory.

Suggestions you can do:
- Never order more than one puzzle if you're going to order from China. Specially if the store offers free shipping. European Union import laws and customs are getting tighter and more packages are being checked.
- Learn to use and make sure every package has tracking. If the store doesn't provide it, find one that does. Better to pay an extra dollar than to not know what's going on.

Thanks for your suggestions. This seems to me a good answer.

I am very surprised that most of the people speak in favor of the seller instead of the customer. Any of you who defend the seller can be the next.

Edit: What are the online stores that you know that fits with the suggestions you told me? Thanks in advance.

 

[a small kitten]

I ordered 5 puzzles not 4, and cheap is relative, for me 45$ is quite money. They aren't going to lose money if they send me express back, they have sent moyu sulong to spanish testers that i know in 5 DAYS sending only that cube in the package. I'm pretty sure they have arrangements with private shipments company that allow them to do it very cheap.

I'm not sure that's exactly the reason. Companies send cubes to testers with faster shipping because they expect that the testers will make reviews and bring them more revenue in the future. Sending a cube to a tester is always a loss initially. A company that knows what it's doing will have calculated a positive return in the long run.

When I said relatively I was referring to the price of express shipping after you take into account their profit margin.

Balancing short term and long term money-making works in the same way with customer service. Taking a loss in order to fix an issue can go a long way in turning a first-time customer to a regular returning customer. Being really defense about costs can create a very bad first impression. Of course, companies aren't obligated to fix returned package problems with express shipping. This is one business strategy in a list of many. It preserves their profit margin but creates a sense of distaste.

I think what is reasonable depends on Lightake's point of view on business practices. If Lightake determines that it'll ultimately profit more to defend its costs this time rather than have Manu's business in the future, it made the right choice.

 

[~Adam~]

Again I ordered 5 cubes , I didn't know i have to give specification to you but i will (2 moyu+1zanchi+1shengshou+1-2x2x2= 5) I don't think this is relevant

If you don't think it's relevant why did you correct me?

 

[Manutfe]

I'm not sure that's exactly the reason. Companies send cubes to testers with faster shipping because they expect that the testers will make reviews and bring them more revenue in the future. Sending a cube to a tester is always a loss initially. A company that knows what it's doing will have calculated a positive return in the long run.



Balancing short term and long term money-making works in the same way with customer service. Taking a loss in order to fix an issue can go a long way in turning a first-time customer to a regular returning customer. Being really defense about costs can create a very bad first impression. Of course, companies aren't obligated to fix returned package problems with express shipping. This is one business strategy in a list of many. It preserves their profit margin but creates a sense of distaste.

I think what is reasonable depends on Lightake's point of view on business practices. If Lightake determines that it'll ultimately profit more to defend its costs this time rather than have Manu's business in the future, it made the right choice.

Very good explanation and I think it is all about this.

But in my opinion they are losing money in the long run. I was waiting my order to arrive to make another order of near 100$ wich obviously i won't make now. Also I would make more orders in the future if they had given a satisfactory answer. And I am sure that either here and in the spanish forums a lot of people don't like this business policy and they will think twice before order from then again a big purchase, and for those who are looking for their first purchase, I wouldn't have chosen lightake if I had read a report like this.

Regards,

Manu.

 

[mark49152]

Cubes getting flagged by customs is nothing new, and just one of those unfortunate things that can happen. Nothing I've read in this thread would put me off ordering from Lightake again.

 

[Manutfe]

Cubes getting flagged by customs is nothing new, and just one of those unfortunate things that can happen. Nothing I've read in this thread would put me off ordering from Lightake again.

It is your decission to do so , and it is very respectable. As it is equally respectable those of us who think that a company that doesn't care for their customers isn't worthwile of ordering from them again, more if we take into account there are many others online stores.

By the way, I would like you guys to advice me online stores for cubes that in your experience are efficient with shipments to Europe and offer free shipping between those online shops that are sponsored in this forum and therefore are allowed to be named.

Thanks.

 

[Stefan]

I would like you guys to advice me online stores for cubes that in your experience are efficient with shipments to Europe and offer free shipping between those online shops that are sponsored in this forum and therefore are allowed to be named.

LighTake

 

[Ickenicke]

Lightake

 

[Manutfe]

LighTake

I said I wouldn't buy anymore in lightake that's why I'm asking for other options I thought anybody slightly intelligent would understand that and I am sure you are very intelligent so I suppose you have some kind of personal interest in defending lightake. Maybe they send you free cubes for testing ?
And also I said between those that are sponsored in this forum and lightake is not in the shop's subforum.

Thanks.

 

[Stefan]

I suppose you have some kind of personal interest in defending lightake

I'm not for them, I'm just against stupidity. And they do fulfill all your requirements and they are a good shop. That's why I suggested them.

And also I said between those that are sponsored in this forum

I wouldn't call any of them "sponsored".

and lightake is not in the shop's subforum.

That's cause they earned their own sticky thread (!) right here in this subforum. Which I consider better.

 

[rj]

It is your decission to do so , and it is very respectable. As it is equally respectable those of us who think that a company that doesn't care for their customers isn't worthwile of ordering from them again, more if we take into account there are many others online stores.

By the way, I would like you guys to advice me online stores for cubes that in your experience are efficient with shipments to Europe and offer free shipping between those online shops that are sponsored in this forum and therefore are allowed to be named.

Thanks.

Fasttech and lightake are both excellent. I'm friends with wallbuys, and there good, and I have coupon codes.

 

[Manutfe]

I'm not for them, I'm just against stupidity. And they do fulfill all your requirements and they are a good shop. That's why I suggested them.



I wouldn't call any of them "sponsored".



That's cause they earned their own sticky thread (!) right here in this subforum. Which I consider better.

So you call "fulfill all my requirements" 8 weeks without receiving my order, without my money,no answers until yesterday, and with the only solution to accept another normal shipment of 4-6 weeks. And if i accept that i will lose my right to refund, because it will be more than 60 days since the payment order.

And you dare to say you are against stupidity? lol
By the way I don't know you and you seem to take this so personal, I understand that you defend your own interests as I defend mine, but insulting it is not necessary and you seem to need it in every post. Wich says a lot about you.

I call sponsored those sites in the shop's forum because are the ones that pay to be there.

You might consider better shops whatever you want, but that is not my question. If you don't want to answer my question that's right, but don't confuse people answering to a question I didn't make. So I repeat my question:

Any recomendations of online shop's BETWEEN THOSE IN THE SHOP'S SUBFORUM that offer free shipment to Europe?? Thanks.

 

[Username]

So you call "fulfill all my requirements" 8 weeks without receiving my order, without my money,no answers until yesterday, and with the only solution to accept another normal shipment of 4-6 weeks. And if i accept that i will lose my right to refund, because it will be more than 60 days since the payment order.

Those weren't your requirements... These were:

I would like you guys to advice me online stores for cubes that in your experience are efficient with shipments to Europe and offer free shipping between those online shops that are sponsored in this forum and therefore are allowed to be named.

E:

You could've just taken the refund and then re-ordered. new 60 days AND new shipping...