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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

rubik2005

Member
Joined
Jul 27, 2018
Messages
91
Location
Florida
WCA
2018RIVE07
So my gan 356 i(play) recently didnt want to connect. I charged it, Bluetooth was on, I did U U', shaked it 5 times, but nothing. So I restarted my phone, nothing, reinstalled the app, nothing. Then I deleted the device to see if it would help, but now I don't know what to do.

Edit: I fixed it nos3
 
Last edited:

HoileeUK

Member
Joined
Jan 24, 2015
Messages
3
Just figured this out, don't know if it is only on Android, but if you turn off location services it prevents the cube being discoverable in the app.

So if your cube is not showing in the app but appearing in your Bluetooth devices, check your location services
 

Llewelys

Member
Joined
May 24, 2019
Messages
151
Location
France
Are the scrambles from cube station wca legal? I just got a pb on it and I want to know whether it's legit :)
 

mattiasthalen

Member
Joined
May 30, 2020
Messages
1
Have anyone had any issues lately when logging in? Regardless of login method, I get the response “check network”... I’ve emailed support, but it’s been over a week without a response.
 

SnowyDay

Member
Joined
Dec 5, 2016
Messages
11
Any updated views on the 356i V2 (aka 356 i2)?

How about the faster Robot v2 (which I think is also the Gan Blue)?

Any timeframe for robot "specified scramble" function?

Will the robot work with non-Gan cubes in the future?
 

comedyfish

Member
Joined
Jul 1, 2020
Messages
4
hi just bought the Gan i - I was excited to use it but 2 things are making me go 'urgh'. hope you can help.

I can't for the love of me get a verification code to register and if i can't register i guess I can't use the app?

Is this a known bug that i have to wait to be fixed?

Second: my cube is misaligned in the app - it says to press reset in the app but I can't find it - any help here please?

cheers in advance!
 

AKI85

Member
Joined
Jul 1, 2020
Messages
2
Got the same Problem as Comedyfish when i try to register and click get code it say "vericfication code failed send, pls try again later " this since yester when i received my cube. And u can reset the cube, go settings -- my device-- choose ur cube -- adjustment (reset) -- quick reset (if it is solved) or the other options for unsolved cube
 

comedyfish

Member
Joined
Jul 1, 2020
Messages
4
Got the same Problem as Comedyfish when i try to register and click get code it say "vericfication code failed send, pls try again later " this since yester when i received my cube. And u can reset the cube, go settings -- my device-- choose ur cube -- adjustment (reset) -- quick reset (if it is solved) or the other options for unsolved cube
ah thanks for the reset - I guess the app just doesn't work (at the minute) - have to be patient - I'll let you know if they get their act together!

Cheers
 

Mkh1977

Member
Joined
Jul 1, 2020
Messages
1
Got the same Problem as Comedyfish when i try to register and click get code it say "vericfication code failed send, pls try again later " this since yester when i received my cube. And u can reset the cube, go settings -- my device-- choose ur cube -- adjustment (reset) -- quick reset (if it is solved) or the other options for unsolved cube
I have the same registration problem, seems like this has happened previously to other users. Contacted support and awaiting response.
 

AKI85

Member
Joined
Jul 1, 2020
Messages
2
Yeah create an Account is worked thx for the fast help. Can i ask when the Update for the App will be released?
 
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