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This is very disappointing. I had a conversation with Sandy and she said she won't give me a replacement for a LingYun that I haven't ordered! I had ordered a GuHong and got a LingYun. (In fact, it was a friend's order!). Now, she claims that the LingYun and GuHong are pretty much the same thing! WTH?!
 
theace said:
This is very disappointing. I had a conversation with Sandy and she said she won't give me a replacement for a LingYun that I haven't ordered! I had ordered a GuHong and got a LingYun. (In fact, it was a friend's order!). Now, she claims that the LingYun and GuHong are pretty much the same thing! WTH?!
Click to expand...

I had something similar happen to me. I had ordered a non cubing related item for $30 and was sent the wrong item.....which didn t work at all. Sandy only offered a $5.00 coupon which to me seems useless considering I m out another $25.
 
theace said:
This is very disappointing. I had a conversation with Sandy and she said she won't give me a replacement for a LingYun that I haven't ordered! I had ordered a GuHong and got a LingYun. (In fact, it was a friend's order!). Now, she claims that the LingYun and GuHong are pretty much the same thing! WTH?!
Click to expand...

Hi, old friend:
I have discussed with Sandy about this problem.
Sandy will give you the best solution.
Don't worry about that.

Lightake.com
 
Go's the my cubes with the boat or the plane.

And why does it take so long, Christmas is over?
I'm wating from 17-12 and 19-12 2010 and it is now still waiting, in the office to send.
 
Lightake.com said:
Hi:
We are always standing by to reply you any requests.
Anything wrong with the solution to your orders?
Let me know, if you need further help.

Lightake.com
Click to expand...

I cannot confirm that:

  1. I wrote an request to your "customer service" nearly three weeks ago about two wrong items you sent me (with pictures and everything). And got NO answer.
  2. I pointed to that deficiency - here in this thread - last week (#post1305). And the responce I got was that I should contact the Customer Service... How does this help if I don't get an answer in the first place!?
  3. So I again cleared up the point with another post - again here in this thread (#post1313). And I got no responce from lightake.

So from what I can see: requests are fine, as long as they are not about wrong items that have been sent. And I must say: I want what I have ordered and what I have payed for!
 
Last edited:
I ordered a few cubes from you on 1st January, as far as I understood you ship in 14-20 days after order is confirmed. Already 20 days passed and I didn't received my items, I sent a mail to customer service yesterday I didn't received any answer yet. What's wrong?
 
Both of my orders came exactly 3 weeks (21 days) after they ship it.. So it probably come tomorrow or anytime soon. Just speaking from my own experience, but I don't think you should be worried.
 
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