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Replacement pieces and additional shipment arrived today (thanks Lightake staff!). I'm still waiting for the main order but I can wait a few more days knowing that the postal service is normalizing :)
 
I ordered one package december 5th and one december 7th. The first one came January 9th, the second one still hasn't come. Do you have any ideas what the problem could be?
The order is Q122237379.
 
Eric79 said:
I cannot confirm that:

  1. I wrote an request to your "customer service" nearly three weeks ago about two wrong items you sent me (with pictures and everything). And got NO answer.
  2. I pointed to that deficiency - here in this thread - last week (#post1305). And the responce I got was that I should contact the Customer Service... How does this help if I don't get an answer in the first place!?
  3. So I again cleared up the point with another post - again here in this thread (#post1313). And I got no responce from lightake.

So from what I can see: requests are fine, as long as they are not about wrong items that have been sent. And I must say: I want what I have ordered and what I have payed for!
Click to expand...

Hi;
Just calm down, I worked here just for the best solution.
Our Customer Service can get access to all your order info and in the meantime, they have the rights to deal with all things regarding to your order.
If you don't mind, PM your email address, I will push it for you.
Wish you can understand.

Lightake.com
 
Hi:
For the order still not arrived.
Guys:
I know that you are so anxious about your not-arrived orders.
Fortunately, we can see this kind of orders arrived this day of two, that means the POST is going to be normal.
So wish we can get smooth soon, and it need our patience, we think, your orders will finally find your home.
I am standing by here to serve, any question, let me know.
Thanks

Lightake.com
 
I'm worry about an order that didn't arrive yet, but it was posted 3 and 15 days before the ones that arrived.
I think it may be the D39 spray can in it, any ideas?
 
I'm afraid that you just ignore me, support doesn't give me any answer and you didn't said anything to my reply #1359.
 
Hi, what does the "Posting" status mean on the *CN tracking number. Also it says date 18-11-2011, so do I have to wait 2 weeks from this date or still when i ordered?
 
Lightake.com said:
Hi:
I know it's hard for both of us right now.
So far as I know, China Post and HongKong Post are all ineffective in Chiristmas time or so.
They have to stock all the packages in one warehouse, then another, then the third. That may result in something wrong order to ship.
Some packages which should be shipped right now still located in the warehouse, while other packages which should wait for shipping are now in the process of shipping.
Nearly all sites like us have the same problem that you guys met.
Wish you can understand this situation. The delay doesn't mean lost of the packages.
We promise after these time, the shipping process must be normal.
Thanks

Lightake.com
Click to expand...

so what you're saying is that some of my items,have been shipped,while some of the rest are still in the warehouse waiting to be shipped.
and the reason that it is taking very long is because the shipped package has to wait for the one still waiting to be shipped to be consolidated to be delivered to my house?
i've received an email that it is being shipped on 28th dec.shouldn't it be arriving?and that means i have to wait even longer?
again these are what i purchased:
2x lingao magic
1x glow in the dark stackmat timer
1x mini mat.
 
Sg.Speedcuber said:
so what you're saying is that some of my items,have been shipped,while some of the rest are still in the warehouse waiting to be shipped.
and the reason that it is taking very long is because the shipped package has to wait for the one still waiting to be shipped to be consolidated to be delivered to my house?
i've received an email that it is being shipped on 28th dec.shouldn't it be arriving?and that means i have to wait even longer?
again these are what i purchased:
2x lingao magic
1x glow in the dark stackmat timer
1x mini mat.
Click to expand...

I wait 24 days already, so it comes that you're waiting more than 1 month?
 
42 days since order placement: 2 packages from the same order (replacement parts and out of stock replacement puzzle) arrived a few days ago but the MAIN order tracks as still waiting to be shipped.
All 3 orders had the same tracking number and where part of a bulk, so that means... ? My main package might be lost?

*edited the time, bad math
 
Last edited:
hey, sorry to bother you but I have ordered some cubes with EMS on 4th, you shipped it on 11th and it still isn't on post... on tracking last thing is "shipped"... shouldn't EMS be supposed to be fast?
 
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