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I have contacted the lightake customer service almost two weeks ago. Unfortunately I did not get any answer from you about this at all. So as days go by my frustration rises. Order number: Q1210114836
It was about two wrong/missing items. So I did not get the puzzles I have ordered and payed for. Could someone finally take care aboiut this?

@Spillus: There are several Websites that can check if a website is down or if it is just for you. Since I cannot reach Lightake.com too, I checked it at two services and both times it said it would be just me.
 
I understand that there is still a lot of packages delayed, but my package status has been "departure from outward office of exchange" on the china tracking site which according to my local tracking site it has "Left country of origin" and is in transit to New Zealand. However, that was from 24 December so I think it may have gone missing. Or is this status normal for the delayed packages?
 
Eric79 said:
I have contacted the lightake customer service almost two weeks ago. Unfortunately I did not get any answer from you about this at all. So as days go by my frustration rises. Order number: Q1210114836
It was about two wrong/missing items. So I did not get the puzzles I have ordered and payed for. Could someone finally take care aboiut this?

@Spillus: There are several Websites that can check if a website is down or if it is just for you. Since I cannot reach Lightake.com too, I checked it at two services and both times it said it would be just me.
Click to expand...

Hi:
Sorry for this.
We will take care about your problem if you can contact our Customer Service.
If you package is shipped, I think we need time to know the accurate time to reach your destination.

Lightake.com
 
Rorix said:
I understand that there is still a lot of packages delayed, but my package status has been "departure from outward office of exchange" on the china tracking site which according to my local tracking site it has "Left country of origin" and is in transit to New Zealand. However, that was from 24 December so I think it may have gone missing. Or is this status normal for the delayed packages?
Click to expand...

Hi:
Actually, when we at the times before Christmas or after, shipping is a hard thing for nearly all sites like us.
All lightake need to do is trying our best to make communication smooth.
Any help you need, let our customer service know.
Thanks

Lightake.com
 
Tesseract said:
Hi Lightake.com,

I see the next Teraminxes puzzles are there:


MF8 Teraminx Magic Cube Black

and


MHZ 7-Layer Color Teraminx Magic Cube (Black Edge)

MHZ 7-Layer Color Teraminx Magic Cube (White Edge)

So my question is: do you purpose to sell the regular Cube4You Teraminx, but not such MHZ plastic-colored variations? (directly the whole white cube)
Click to expand...

Do you want this item?
http://www.lightake.com/detail.do/sku.MHZ_7_Layer_12_Color_Polygonal_Magic_IQ_Test_Cube_Black-28220

Lightake.com
 
Tesseract said:
Hi Lightake.com,

I see the next Teraminxes puzzles are there:


MF8 Teraminx Magic Cube Black

and


MHZ 7-Layer Color Teraminx Magic Cube (Black Edge)

MHZ 7-Layer Color Teraminx Magic Cube (White Edge)

So my question is: do you purpose to sell the regular Cube4You Teraminx, but not such MHZ plastic-colored variations? (directly the whole white cube)
Click to expand...

Hi;
Do you want this:
http://www.lightake.com/detail.do/sku.MHZ_7_Layer_12_Color_Polygonal_Magic_IQ_Test_Cube_Black-28220

Lightake.com
 
Lightake.com said:
Hi:
Sorry for this.
We will take care about your problem if you can contact our Customer Service.
If you package is shipped, I think we need time to know the accurate time to reach your destination.

Lightake.com
Click to expand...
Since it seems like you did not understand, I try it again:
I already have contacted the customer service about two weeks ago. But I did not get an answer from the costumer service. And, I already got my package about two weeks ago. But I got the wrong items. Tow items are wrong. My order number was Q1210114836 and it was four items in total. So again, two of the four items that you have shipped were not the ones I have ordered.
That is why I wrote to your customer service and I am waiting for about two weeks now for an answer.

@all: www.lightake.com is still down for me, I cannot reach the site. Anyone else having this problem? I really get bugged since I'd like to order some GuHongs before the 10% coupon expires...
Browser message is:

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
--------------------------------------------------------------------------------

Please try the following:

Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.
Click to expand...
 
Last edited:
Eric79 said:
I have tried several proxys or VPNs - none of them got lightake to open.
Click to expand...

Dear All,

Now we are just updating our website, someone maybe can't visit our website. If you have the problems for visiting, please do the followings:

1. Click this url http://www.lightake.com/getip.aspx to get an IP Address,.

2. Contact our customer service to tell your IP Address and your current location.
Customer service: [email protected] and [email protected].

3. We will add your IP Address in our database, then you can visit our website!!

Welcome to choose lightake.com


Lightake.com
 
Yeah, there's a slight issue. I got an incorrect item in one of my orders and it needs to be changed. The order number is Q1116193999. I had ordered a Guhong and got a Lingyun. The Lingyun has complete layer pops quite often. I have to go real slow during PLL.
 
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