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Delivery times dailyPuzzles from Australia during pandemic

Flowkap

Member
Joined
Sep 29, 2021
Messages
101
Location
Germany
Short update. The original parcel still didn't move at all. Stuck at Melbourne Airport (presumably).
I was in contact with DailyPuzzles for quite a while and they also can't get any proper Info from Australian Post whatsoever. Their responses where always super friendly supportive and quick! The issue here is the Australian post..

They did instead send me the whole parcel again, with DHL express, on their own expenses!
Sent out on Tuesday, arrived today. I cannot say enough how happy I am, especially with their customer service!

This is beyond what you can expect from a shop. They (currently) can't even claim the original parcel "lost" as its officially still in delivery.

Whoever might also read this: They take care of their customers for sure!

I'm now enjoying my new puzzles a lot 😍
 

Aglet

Member
Joined
Sep 6, 2021
Messages
24
Location
Australia
Short update. The original parcel still didn't move at all. Stuck at Melbourne Airport (presumably).
I was in contact with DailyPuzzles for quite a while and they also can't get any proper Info from Australian Post whatsoever. Their responses where always super friendly supportive and quick! The issue here is the Australian post..

They did instead send me the whole parcel again, with DHL express, on their own expenses!
Sent out on Tuesday, arrived today. I cannot say enough how happy I am, especially with their customer service!

This is beyond what you can expect from a shop. They (currently) can't even claim the original parcel "lost" as its officially still in delivery.

Whoever might also read this: They take care of their customers for sure!

I'm now enjoying my new puzzles a lot 😍
That's wonderful to hear! I've always had great service from Daily Puzzles, so I'm glad that that stays true when things go sideways. Enjoy your puzzles : ) It will be interesting to see what finally happens with the original package.
 
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