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[Help Thread] WARNING - Problem with DailyPuzzles - Does anyone down under here have contact info for this dealer?

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Dan the Beginner

Premium Member
Joined
Jun 4, 2021
Messages
397
Location
Australia
Hello! I ordered and paid the full amount for a cube from DailyPuzzles.com.au, a dealer in Adelaide, Australia, 10 days ago. Their website promises to ship within 24 hours. I received an automated reply on the day of order,

"Due to extremely high demand, we have currently extended our dispatch & email reply timeframes.
Dispatch ETA: 3-6 Business Days
Email Reply ETA: 3-5 Business Days


This means your order won't be shipped immediately and is in a backlog queue. We are working overtime to catch up as soon as possible. ... ... ... ... ... "

There was no other information about the order and after 8 days, I send an email to ask for the status, and all I got was another automated reply which also mentioned the "extremely high demand" and this time, the Dispatch ETA and Email Reply ETA mentioned were 4-7 days. It's been another 2 days since, and it does not seem I am getting any attention. I checked everywhere and found that apart from their email address and a PO Box, there is apparently no other way of communication. So, it seems pointless for me to send another email message.

I have bought a few times from DailyPuzzles before, and apart from a sluggish delivery service occasionally, there was no problem previously.

If anyone can suggest a way of contacting this dealer or resolving the issue, please reply. In the meantime, perhaps you should consider carefully before placing your order with them.
 
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J41

Member
Joined
Jan 10, 2021
Messages
156
Sorry to hear about the delayed order - I hope it gets resolved promptly.

They have a Facebook page, if you happen to have that platform available to you. Looks like they're relatively responsive in the comments. They're also on Instagram if that's a possibility for you.
 

Dan the Beginner

Premium Member
Joined
Jun 4, 2021
Messages
397
Location
Australia
Sorry to hear about the delayed order - I hope it gets resolved promptly.

They have a Facebook page, if you happen to have that platform available to you. Looks like they're relatively responsive in the comments. They're also on Instagram if that's a possibility for you.
Thanks, but I don't have Facebook or Instagram.

As it happened, I received notification from both DailyPuzzles and from Australian Post three hours after I posted my warning message above, that there is a shipment for me. The status is "Ready for processing", which according to Australian Post means "It's either waiting to be picked up from the sender or ready for sorting at our facility." The cube is coming! :D
 
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