popbuying help

bwatkins said:
I placed an $86 ordered on 12-29 and i haven't received an email for a tracking number. In my account it shows that i have never placed an order. When i type in my order number nothing happens. This seems odd to me, any insight?
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I've got exactely the same "problem" !

So I'm prbly going to send an E-Mail today, to get further information ;).
 
catherine said:
LewisJ said:
Ordered 12/07 got it 12/21. Ordered again today, will see when I get it...
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just be patience

you will get it soon
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I'm not freaking out that it's taking over a however long to get here, I was just saying I ordered again and thus will have more numbers to contribute to the thread. You don't need to reassure me, I know I'll get it.
 
hha about my d/m/y mistake, its cause in brazil we use like this day, month then year and not month/day/year haha, just forgot to make it english date :P
but nevermind, well i'm patient, i'm not complaining, if i weren't patient, i would be in hong kong right now killing the guy for not sending me the package yet :P
 
mroth said:
LuisaoJR said:
wwll, I made and order by 11/24/09 today is 06/01/10 and i didn't rece3ive yet!
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I'm sorry, but complaining about this here won't help. Contact popbuying or HK post instead, they will probably be able to help you.

Also, consindering that you ordered only about 1½ months ago, I would be a little more patient. While 6 weeks is at the upper margin, it is still quite normal for free airmail shipping. You get what you pay for, it's free, but also less reliable, it's slower and doesn't have full tracking. Also it won't have priority when passing through customs. If you don't have the patience to wait for your packages more than 4 weeks, you should pay the $20 for EMS express.
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In a lot of ways it actually does. PopBuyingJack has offered a lot of advice and insight to people who have posted questions about their orders in this thread.
 
I also ordered a few days ago and can not see the order state in my account (it says that I have no outstanding orders). Is this supposed to happen soon or should I try to contact popbuying?
 
well i already did everything he said :P
sent email to emma the Costumer service girl. sent email to him
sent email to hk post
everything. all said same thing, its coming.
and so i'm waiting (:
 
bwatkins said:
I placed an $86 ordered on 12-29 and i haven't received an email for a tracking number. In my account it shows that i have never placed an order. When i type in my order number nothing happens. This seems odd to me, any insight?
Click to expand...

You get your email to it?
 
yeah, its already getting boring
almost 1 and a half months, and no cube for me yet...
i think something happenned, and i did everything jack told to do, all of them gimme the same answer its come its coming, and it never gets here.
 
I ordered a big white 5x5 QJ with tiles on 23/12/2009 from popbuying.com and it has not arrived yet.

Given the spate of holidays and the fact Dec 25th and Jan 1st was on a Friday, I expect this order to arrive sometime next week.
 
hmm yes, here is brazil
but the problem is...
friends of mine, asked fo cubes more or les, 1 week before me, and their arrived like dec. 24th and mine aren't in the country yet.
 
Wow, I can't believe the trouble you guys are having here.

I've made 2 orders in December, and they both arrived by Christmas.
I've since made 2 orders since Christmas, one NYE and one 3rd Jan, and they are both shipped. One of which is in England now (so I might get it by Christmas lol). I wonder is it the big orders taking time? My orders have been 1,1,3,1 items only.
 
PopBuyingJack said:
Please do not worry,the order you placed before Chrismas day,and HK post office is really busy around Chrismas,I think your order will be arrived in 7 days (estimated)

You can send an Email to: [email protected] to ask our customer service staff Emma,she will give you a reply in 24 hours.Or you can PM me in speedsovling with your paypal Email address,I will reply your PM to tell your order status,tell you when your order has been left HK.
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Musli4brekkies said:
Does anybody know of a contact-email for the company? My order has been "Collecting products now" for almost a week and a half now.
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My order also got shipped now (1 week after ordering), referring to the information mail.
Will take >2 weeks, I guess, but I'm glad it did not get lost.

Just be patient.
 
they're probably very busy because it's getting sp popular :) when they just started my order is packed & shipped in only one day.
 
Solved the problem!

Thanks to a guy on the german speedcubers.de forum, I could finally check my order.
You need to use your paypal email for the popbuying account, then you'll be able to see your order status.

Finally! ;)
 
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