popbuying help

my order was shipped on 12.12.09 (more than 3 weeks ago) and I still didn't received it. should i also just wait? it's been a long time now.
 
I think it's just because it's the holiday season. They're probably have a lot of orders right now. I say just wait maybe another week or two then ask them about it.
 
Generally free/cheap (airmail) shipping from China/Hong Kong will take at least 2 weeks, sometimes 1 month or more.
I remember my C4Y order to Sweden using Chinapost took almost a month to arrive. Popbuying seems to be faster, my order placed on Dec. 19 already went through customs yesterday, I expect it to arrive tomorrow.

Also, according to HK Post:
Recent months have witnessed an upsurge of some 30% in outbound air mail compared to the same period last year. Compounded by the decision of airlines to cut back on their flights due to impact of the global financial crisis, delays were caused earlier on to the transportation of outbound air mail
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tl;dr: No need to be worried yet, just wait, after 5-6 weeks you should probably start to get worried and contact popbuying customer service.
 
If you've ordered and it's been nearly a month, it's most likely because of the holidays. Of course they're going to have a lot of orders, so it might take a bit longer. It is also free shipping which takes quite a bit, so if it doesn't come in the next two weeks, then you can start complaining.
 
I ordered around the 12th, and my order just arrived the other day. Sometimes it takes them longer to get your items packed and shipped, and then the shipping itself is fairly slow.
 
I ordered on Dec. 16th. I recieved them yesterday.

Dont be worried, you order 4 days after me so you should get it in the next few days.
 
Please do not worry,the order you placed before Chrismas day,and HK post office is really busy around Chrismas,I think your order will be arrived in 7 days (estimated)

You can send an Email to: [email protected] to ask our customer service staff Emma,she will give you a reply in 24 hours.Or you can PM me in speedsovling with your paypal Email address,I will reply your PM to tell your order status,tell you when your order has been left HK.
 
I placed an $86 ordered on 12-29 and i haven't received an email for a tracking number. In my account it shows that i have never placed an order. When i type in my order number nothing happens. This seems odd to me, any insight?
 
Last edited:
LuisaoJR said:
wwll, I made and order by 11/24/09 today is 06/01/10 and i didn't rece3ive yet!
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I'm sorry, but complaining about this here won't help. Contact popbuying or HK post instead, they will probably be able to help you.

Also, consindering that you ordered only about 1½ months ago, I would be a little more patient. While 6 weeks is at the upper margin, it is still quite normal for free airmail shipping. You get what you pay for, it's free, but also less reliable, it's slower and doesn't have full tracking. Also it won't have priority when passing through customs. If you don't have the patience to wait for your packages more than 4 weeks, you should pay the $20 for EMS express.
 
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