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[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

Konsta

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Now with the v1.2.4 I did 10 battles for testing purposes, got 7 DNF bugs and 3 solves went through normally.

The cube cannot be rotated anymore with a swipe, not even when the calibrating is on. Reset or restarting the app doesn't help either.
Also my cube is rotated 135 degrees clockwise on the screen compared to my working station, I could bypass this by turning myself 135 degrees counterclockwise towards a wall, but I'd rather have the option to swipe the cube. ;)

Still lots of chinese error messages, would be nice to know what they say!
 

nonoperez

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Joined
Sep 24, 2019
Messages
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Now with the v1.2.4 I did 10 battles for testing purposes, got 7 DNF bugs and 3 solves went through normally.

The cube cannot be rotated anymore with a swipe, not even when the calibrating is on. Reset or restarting the app doesn't help either.
Also my cube is rotated 135 degrees clockwise on the screen compared to my working station, I could bypass this by turning myself 135 degrees counterclockwise towards a wall, but I'd rather have the option to swipe the cube. ;)

Still lots of chinese error messages, would be nice to know what they say!
Same here, v1.2.3 was better, and something need to be done about DNF bug if they want to sell it outside china. Gan is a trustable company, but if they sell it in a global scale and thousands of user has this bug it will affect their reputation.

I'm trying to get 100 battle results to enter in global ranking, but with about 50% of DNF it's very difficult.
 

Olivertam

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Sep 6, 2019
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Hi all,

The new version will come out at the end of October, probably v1.3.0.

Updates:
Add AI tutorial session;
Fix Android users "virtural cube cannot be swiped" problem.
Set in backend to upload battle result repeatly, until it successes. This should reduce DNFs.
Other bugs fixed. We continuously fix any chinese messages occured in English interface. In-app feedback is much welcomed.

Current version v1.2.4 lower the threshold of entering TOP 100 ranking by only 20 valid battle results. We still encourage more battles, as your best 20 times will be calculated every week.

We plan to build server outside China, but it takes time and I can't see estimated date right now.

I don't know how to mention @nonoperez and @Konsta so hope you can see this. Thanks for all your notes and GAN will surely keep this app updated to fit all cubers!
 

Wish Lin

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Jun 18, 2019
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Location
Taipei, Taiwan
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2018LINW02
A short announcement from Gan to anyone who don't know yet:

When you open the app, you may see a Chinese message like this popping up, and here are its contents in case you clicked it off:

  • Time: 10/12 22:00 ~ 10/19 22:00 GMT+8
  • Rules: You can get a ranking by having 20 valid battles this week, ranking will be your best avg 20.
  • Prize: Three people each ranking from 1~10, 11~30 and 31~100 will be draw out and have a FREE gan robot.
In 10/21, Gan will reveal who gets the robot on their WeChat.
 

Konsta

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I forgot to report this earlier, but now that it happened to me again I might as well:

I qued to a battle, got into the battle and started scrambling, but in the middle of the scramble I was thrown to another battle, started scrambling there and started to solve, but in the middle of the solve I got DNF lose from the first battle, then soon after that I got DNF lose from the second battle.
I'm sure I pressed the match-button only once (at least this time). So 2 DNF's without being able to solve the cube.

This has happened to me few times in total. Some of the times might've been double click because of the lag that doesn't register my first touch, not entirely sure about this. But I don't think it should que you to a 2 different battle at the same time no matter how many times you press the match-button. :)
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
548
Location
Taipei, Taiwan
WCA
2018LINW02
I forgot to report this earlier, but now that it happened to me again I might as well:

I qued to a battle, got into the battle and started scrambling, but in the middle of the scramble I was thrown to another battle, started scrambling there and started to solve, but in the middle of the solve I got DNF lose from the first battle, then soon after that I got DNF lose from the second battle.
I'm sure I pressed the match-button only once (at least this time). So 2 DNF's without being able to solve the cube.

This has happened to me few times in total. Some of the times might've been double click because of the lag that doesn't register my first touch, not entirely sure about this. But I don't think it should que you to a 2 different battle at the same time no matter how many times you press the match-button. :)
I encounter this as well, but only once or twice.
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
548
Location
Taipei, Taiwan
WCA
2018LINW02
Just try the battle. 20 valid time is not that hard to achieve I believe.
I forgot to report this earlier, but now that it happened to me again I might as well:

I qued to a battle, got into the battle and started scrambling, but in the middle of the scramble I was thrown to another battle, started scrambling there and started to solve, but in the middle of the solve I got DNF lose from the first battle, then soon after that I got DNF lose from the second battle.
I'm sure I pressed the match-button only once (at least this time). So 2 DNF's without being able to solve the cube.

This has happened to me few times in total. Some of the times might've been double click because of the lag that doesn't register my first touch, not entirely sure about this. But I don't think it should que you to a 2 different battle at the same time no matter how many times you press the match-button. :)
Uh, @Olivertam ,right now I am encountering this problem to the point that I can't even finish a SINGLE battle.
 

Konsta

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Just try the battle. 20 valid time is not that hard to achieve I believe.
It still requires to have 100 valid times even if it only counts the best 20, I'm at 41 right now because most of my solves are DNF's. Just got a 7.42 sec PLL skip that counted as DNF while my opponent got the win with 13.00 sec :oops:
 

nonoperez

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Sep 24, 2019
Messages
34
There is a typo in stats, in time overview, the columns says "single/A012/A012/A100". The second one should be A05. It happens in train and battle.
 

Olivertam

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Sep 6, 2019
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Thanks for the feedback and bug report. I share all thoughts to tech team and wait for their reaction.

It still requires to have 100 valid times even if it only counts the best 20, I'm at 41 right now because most of my solves are DNF's. Just got a 7.42 sec PLL skip that counted as DNF while my opponent got the win with 13.00 sec :oops:
What's your account name? @Konsta
 

Olivertam

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Sep 6, 2019
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Talvikoala.
Got my 100 done at night when most people were sleeping, fewer DNF bugs.
I just have to avoid rush hours until v1.3 comes with the fixes.

There's also a bug in previous weeks list. #10 and #11 are combined and they are both under #10.
That's weird. The app should be updated and now only 20 battles will count.
I got 25 seconds avg best of 20 but currently place #222.
Intense.
 

nonoperez

Member
Joined
Sep 24, 2019
Messages
34
I think there should be another prize from 100 - all other players, this way we all will have an opportunity to win a gan robot. Now nº 100 has a 14.27s, impossible for newbies like me.

Pleeeeeeease!
 
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