Shengshou 6x6?

I tried to order one last night, but when I went to choose payment method, it said it cannot take payments from my region (I live in UK btw). I've already sent them a message about it, but I was wondering if anyone else had the same problem. Just my luck really, was trying to get SS 4x4 v3 too, since I ordered one from lightake and they sent the wrong version. Suppose I may as well wait for a review now anyway.
 
Well I ordered mine a month ago along with another 'withdrawn' product. So the order is still marked processing despite the 6x6's being available now. I keep emailing them to ask if they want me to change my order if the other cube will never be available and to date I have had no reply from them. Have to confess I am a bit disappointed with the customer service.
 
Selkie said:
Well I ordered mine a month ago along with another 'withdrawn' product. So the order is still marked processing despite the 6x6's being available now. I keep emailing them to ask if they want me to change my order if the other cube will never be available and to date I have had no reply from them. Have to confess I am a bit disappointed with the customer service.
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I think Champion might have like a really crappy internet service. Usually it take about 3-5 days for me to get a reply from him, but once I do it's always polite, and I can usually chat via email with him for an hour or so before he goes offline again. Just be patient. Also, I don't think the SS 6x6 is available yet. On the product page it still says that they will ship out once they have the formal version in stock.
 
unirox13 said:
I think Champion might have like a really crappy internet service. Usually it take about 3-5 days for me to get a reply from him, but once I do it's always polite, and I can usually chat via email with him for an hour or so before he goes offline again. Just be patient. Also, I don't think the SS 6x6 is available yet. On the product page it still says that they will ship out once they have the formal version in stock.
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Aye don't get me wrong. I am happy enough to wait, I have more patience than most :) Just the emails have been over a period of over a week. Just thought a response would have been received by now. I am not questioning the sellers reliability, just their customer service :)
 
Also if you've never recieced a package from him you'll hopefully be pleasantly surprised once it does arrive. So far I've gotten 2 orders from them and each was so well packed to prevent damage that I couln't believe it. Not only was there bubble wrap in the main box to prevent the stuff from rattling around, but each individual cube was wrapped maticulously in a little bubble wrap coccoon. I admit the customer service is a bit slow to respond, but overall I'm pleased with the store. I hope he keeps good records and gets the SS6's out to everyone in an accurate and timely manner.
 
chris410 said:
Same here, last email said they were supposed to be ready this week. I will follow up to see if that is the case (which I doubt)
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I've been talking to him alot this past week and he said that he was sent several finished black versions and offered to send me mine in black but i told him i'd wait for a white version, since my recognition is better on white cubes, and he said the white cubes would be another week or two. (he said that last friday i think.)
 
FedEx is also trying to deliver a package to my house for the past 2 days now but they wont leave it at my door since it needs a signature and in my experiences with FedEx they only need a signature if it's huge, or is from out of the country. So I'm hoping it's my cube, I'll let everyone know tomorrow. :D
 
chris410 said:
Same here, last email said they were supposed to be ready this week. I will follow up to see if that is the case (which I doubt)
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Same here too. I emailed him four times, the first two I've received a response within 24 hours but the last two have no response (sorry for my bad english). I want my 6x6 and the Type C 2x2... Hahaha!
 
isn't it safe to say that seemingly not a lot of people knew about this site and then once it got put on blast everyone ordered? the dudes prob pretty backed up, champion seemed like a good guy when i talked to him so just be patient.
 
I don't think people are directly doubting the trustworthiness of this shop. And certainly from my perspective it is reassuring to hear the positive responces from those who have used them before. It is just that a continued lack of communication can always sow a sead of doubt to those using a supplier for the first time, especially an international one.

That said they are the earliest by far to offer the SS 6x6 as far as I am aware and this is always going to show delays when the cube is not fully released to the market yet. So I can fully appreciate and accept any delays to ordering a product so early.

None of my emails were not enquiring as to when it would get shipped but were asking about changing the order or the future availability of another product on the order with my 6x6. All my emails have been sent via the 'Contact Us' form, rather than by direct email. It is always possible they are having some issues with this. I will send a reminder directly by email.

Slightly off topic but related:-
Anyone know how close DaYan/Mf8 are to releasing their 6x6?
 
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Selkie said:
I don't think people are directly doubting the trustworthiness of this shop. And certainly from my perspective it is reassuring to hear the positive responces from those who have used them before. It is just that a continued lack of communication can always sow a sead of doubt to those using a supplier for the first time, especially an international one.

That said they are the earliest by far to offer the SS 6x6 as far as I am aware and this is always going to show delays when the cube is not fully released to the market yet. So I can fully appreciate and accept any delays to ordering a product so early.

None of my emails were not enquiring as to when it would get shipped but were asking about changing the order or the future availability of another product on the order with my 6x6. All my emails have been sent via the 'Contact Us' form, rather than by direct email. It is always possible they are having some issues with this. I will send a reminder directly by email.

Slightly off topic but related:-
Anyone know how close DaYan/Mf8 are to releasing their 6x6?
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I have to say, credit where it is due. I had a very quick reply to my most recent email sent in the last few hours with my queries answered so am happy once again :)
 
They have been good when it comes to responding to emails. With that said, they told me the 6x6 are supposed to be available on sept. 20th.
 
chris410 said:
They have been good when it comes to responding to emails. With that said, they told me the 6x6 are supposed to be available on sept. 20th.
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The shengshou or the dayan?
somerandomkidmike said:
When did you send them an email? They still haven't responded to me. I've sent them two emails in the last few days.

Also, how do you inquire about making a purchase offline? and is it done by mail order?
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By "purchase offline", I think they just mean not directly from the site. So try sending them an email. As for them not responding to you, I think someone mentioned he might not have the best internet connection, so that might be why. Try being patient, and maybe send them another email if you haven't gotten anything back in a week.
 
Hi,everybody here! thanks for Continuously attention to us and SS 6x6. Due to the production plan(there are so many other kinds of cubes are in queue to produce),the factory produced the parts of SS 6x6 several weeks ago,but always have no extra workers and time to assembling them. However, the factory is assembling the cubes now, both the black and white ones will be put into the market from September 20. and We will have them in stock after two days. then We will ship all preorders out. Really sorry for late updating and any delay in replying and shipping. Actually,we are mainly a professional cube/puzzle wholesaler & distributor. We just want to start online retail business, but for some so-called well-known reasons, our store and paypal encounted some problems. Sorry for all inconvenience on shopping or paying with us. Thanks again for all guys here! :-)
 
champion said:
Hi,everybody here! thanks for Continuously attention to us and SS 6x6. Due to the production plan(there are so many other kinds of cubes are in queue to produce),the factory produced the parts of SS 6x6 several weeks ago,but always have no extra workers and time to assembling them. However, the factory is assembling the cubes now, both the black and white ones will be put into the market from September 20. and We will have them in stock after two days. then We will ship all preorders out. Really sorry for late updating and any delay in replying and shipping. Actually,we are mainly a professional cube/puzzle wholesaler & distributor. We just want to start online retail business, but for some so-called well-known reasons, our store and paypal encounted some problems. Sorry for all inconvenience on shopping or paying with us. Thanks again for all guys here! :-)
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If you happen to get some of the white ones in unassembled I would love to have mine as a DIY kit if that's possible.

Thanks
Max
 
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