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They haven't offered me anything. A refund is a right that you have when you pay with paypal, no something they are offering. And the other option: a resend at "no Cost" with the normal free shipment only is good for them, as I will lose my right to the 60 days refund. It is the worst option as it would be much better option if I wanted a normal resend to get the refund and then make the order again, getting the free shipment again and the 60 days for claiming again. So actually what they are offering is nothing at all but something I already have without their permission.
 
Then take the refund. At no point have you explained why it's the store's fault that your package got sent back. What they have offered is reasonable if it's not their fault, yet you are still on here trying to publicly discredit their service. Have you not noticed that nobody has agreed with you yet? Perhaps that indicates that you're wrong?
 
And when I wrote to them after 6 weeks of waiting with no news saying I will open a paypal dispute, they asked me to wait and assured me that the parcel would arrive else they would take responsability. I trusted them and didn't start the paypal dispute and now they don't take any responsability as what they are offering as explained above is nothing at all.
I am sorry if this annoying for you but it is much more annoying having paid 2 months ago for something that didn't arrive and having the only options of waiting more or be left in the same position I was 2 months ago.

If I had opened the paypal dispute at 6 weeks as I should have done , I would have now my money back and my cubies from other store in the way so I recommend anybody who is waiting for a parcel more than 40 days to open a paypal dispute no matter what the store says.

mark49152 said:
Then take the refund. At no point have you explained why it's the store's fault that your package got sent back. What they have offered is reasonable if it's not their fault, yet you are still on here trying to publicly discredit their service. Have you not noticed that nobody has agreed with you yet? Perhaps that indicates that you're wrong?
Click to expand...

It is their fault because if the package didn't pass the inspection, it means the shipping was made incorrectly by them.Otherwise It would have passed the inspection. I have worked in a transport company and when the package doesn't get destination, it is always the sender's responsability, not the buyer's unless the buyer gave the address wrong, wich isn't the case.


I am not here to get people's approval, I am here to publicly ask for responsability to lightake as they promised when I wrote after 6 weeks from my order. That means doing SOMETHING ELSE than what I could have done 2 weeks ago without consulting them.

And let everybody know this could happen to them.

Take your responsability lightake and resend my parcel via express at your cost as you promised me by email 2 weeks ago when I complaint about this shipment and you told me everything was OK.(I see how ok it was)

Nothing else to say.

Thanks.
 
Last edited by a moderator:
Hi guys,

Recently we got lots of messages asking about the transporting status of the parcels: Why my parcel has been shipped out for a while and the shipping status online shows the parcel is still in China ? Has my parcel been sent to my country ? Is it possible that my parcel is lost ?······ Numerous questions like that.

We're sorry that due to it's holiday season now, the mail company may not change the transporting status as frequently as before, and sometimes your parcels do have arrived in your country, but the status shows it's still in China, and it may take couples days to update. We understand your feelings and feel sorry about the inconvenience brought to you. Pls understand.

We promise if you can't get your parcels over 2 months, we will send you a replacement asap. And if the puzzles you ordered are in stock, we will arrange your shipment within three days.

Best Wishes to You All ! May you have the BEST THANKSGIVINGS ever ! ;)
 
Manutfe said:
Hi lightake,

It is a total shame the e-mail I just received from your customer service. After 8 weeks waiting for my parcel it has been finally returned to your warehouse. I gave you two options:

1- resend it to me via express
2- Give me a refund

Today you sent me an email telling me that you made everything ok, and it was the busy season and the strict inspection the failure to pass through the next destination and that you can't assure that the parcel was going to arrive. So why do you charge in advance and assure me to my several emails after 6 weeks the parcel was going to arrive if you are not able to assure the parcel is going to arrive to its destination??

You told me that if I want a express shipment I have to pay for it plus the fees for the spanish policy. What? After 2 months without my money I have to pay because I don't want to wait another 8 weeks without any warranty its going to arrive?

Finally you told me that I have to accept the free via airmail shipment or you made me a refund ONLY if the order payment is not over 60 days? What?? It's been 53 days now, if i accept a normal airmail shipment would be more than 60 days and i will lose my right to get the refund trhough paypal.

This is a complete shame , a bad customer service and I am not going to buy in your site anymore nor recommend it to anyone if I don't get a solution.

I don't understand that you prefer to lose a customer, a purchase, future purchases I had planned, and bad reputation for the cost of a express. Cost that you are assuming everytime you send a cube to a tester for a review. And I was going to make another order of 100$ if I had received correctly this parcel that was my first order in your site .

I hope the representative here can do something for me seeing that the costumer service via e-mail are unable to do it and ship it to me via express as it's been almost 60 days now from the payment so i can't wait another 4-6 weeks. Order: Q130920726532

Thanks.
Click to expand...

Hi,

From your long long statement, I can feel how angry you're now. Really sorry for the trouble brought to you, and it's the last thing we wanna happen to you. About the parcel, we will send a placement to you. Since it's almost over two months and you still didn't get you parcel. But it will not be sent through express. We can send a gift to you and if you wanna be sent through express, you may need to pay some extra fees. Pls understand. It's our rule and we do wanna each of our customer feel satisfied, so we treat them equally, patiently and trying to be the first time to come to them, if they meet any troubles.
About our customer service, I apologize to you. And actually I think primarily it's not their fault. When we shipped out a parcel, the rest of the transporting work left to the mail company, we can't do nothing but wait like you. And if we do know your parcel is lost or you haven't received it over two months, we will send you a replacement.
Hope you understand and my reply can make you feel a little better. Thx.
 
Do you have some favorites cubes you wanna buy, but it's a little expensive for you ? For the upcoming Black Friday, we selected a couple of cubes,which are very suitable to be your good partners in the WCA competitions.Most of them are the newest cubes and most importantly they're really cheap. We can't promise they're the lowest prices in the world, but we promise we try as much as we can to offer you a reasonable price. They're nice bargains! Hope you can take some time to have a look！:tu
http://goo.gl/cCnw20

1456602_760266710657431_1807639612_n.png
 
Lightake.com said:
Do you have some favorites cubes you wanna buy, but it's a little expensive for you ? For the upcoming Black Friday, we selected a couple of cubes,which are very suitable to be your good partners in the WCA competitions.Most of them are the newest cubes and most importantly they're really cheap. We can't promise they're the lowest prices in the world, but we promise we try as much as we can to offer you a reasonable price. They're nice bargains! Hope you can take some time to have a look！:tu
http://goo.gl/cCnw20

1456602_760266710657431_1807639612_n.png
Click to expand...
The Names of the last three puzzles have been swaped!
 
Hey,
Does anyone have a really good approximation as to how long a shipment to India could take? It's been 2 weeks, and I'm not worried, just excited :D
I'm assuming that this is lightakes official thread, so I'm sorry if it's in the wrong place.
 
TheNewbCuber said:
Hey,
Does anyone have a really good approximation as to how long a shipment to India could take? It's been 2 weeks, and I'm not worried, just excited :D
I'm assuming that this is lightakes official thread, so I'm sorry if it's in the wrong place.
Click to expand...

If you are lucky, you will get it in about 3 weeks (with free shipping). Otherwise, maybe it can stretch to a few months. I have been waiting for 2 months now...
 
Lightake.com said:
Hi,

From your long long statement, I can feel how angry you're now. Really sorry for the trouble brought to you, and it's the last thing we wanna happen to you. About the parcel, we will send a placement to you. Since it's almost over two months and you still didn't get you parcel. But it will not be sent through express. We can send a gift to you and if you wanna be sent through express, you may need to pay some extra fees. Pls understand. It's our rule and we do wanna each of our customer feel satisfied, so we treat them equally, patiently and trying to be the first time to come to them, if they meet any troubles.
About our customer service, I apologize to you. And actually I think primarily it's not their fault. When we shipped out a parcel, the rest of the transporting work left to the mail company, we can't do nothing but wait like you. And if we do know your parcel is lost or you haven't received it over two months, we will send you a replacement.
Hope you understand and my reply can make you feel a little better. Thx.
Click to expand...

Hello,

Thanks for your long answering. I'll take the refund and forget about your company. I won't buy there anymore as you don't want to take your responsability. You have agreements with the transporting company, and If a parcel don't arrive, it means that your company or the transporting company did something wrong. Otherwise the shipment had arrived destination. So If it is your fault you have to take the responsability and the cost of a express, if it is the transporting company's responsability you have to ask for responsability to them and make them pay the cost of the express. But It doesn't make sense to me that it is the customer that has paid since the first day who has to take the responsability and wait more or pay for the express or be left with the refund in the same position I was 2 months ago.

So good bye lightake.
 
Manutfe said:
Hello,

Thanks for your long answering. I'll take the refund and forget about your company. I won't buy there anymore as you don't want to take your responsability. You have agreements with the transporting company, and If a parcel don't arrive, it means that your company or the transporting company did something wrong. Otherwise the shipment had arrived destination. So If it is your fault you have to take the responsability and the cost of a express, if it is the transporting company's responsability you have to ask for responsability to them and make them pay the cost of the express. But It doesn't make sense to me that it is the customer that has paid since the first day who has to take the responsability and wait more or pay for the express or be left with the refund in the same position I was 2 months ago.

So good bye lightake.
Click to expand...

lightake have not done anything wrong, why should they take full responsibility?
 
tx789 said:
Fast shipping can vary. I live in New Zealand shipping takes 3 weeks or so on avg for me.
Click to expand...

I see. I've heard from TheAce (who lives in India) that some of his orders arrived in 2 weeks, some in a month or little more. I guess it depends on the guys who load the parcels and how often they take coffee breaks :D
Btw, what's your experience with lightake DIYs?
 
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