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I was thinking to order a cube from you. Few questions:
How much does it take to get the cube to Finland?
And what if the cube brokes while shipping? Or breaks in a day or two of use?
And how much does it cost to pay with paypal, because I use euros, and they say it costs to change the money to those which they are using in China?
Sorry about bad english, hope you still can answer :)
 
Hi lightake,
Do you offer refunds for cubes lost in the post, specifically to the uk? if so how long is the cutoff time?
I don't think you'd get a refund. They'll send you new cubes. I think the cutoff time will be 2 months or so. I've received packages as late as 6 weeks.

I was thinking to order a cube from you. Few questions:
How much does it take to get the cube to Finland?
And what if the cube brokes while shipping? Or breaks in a day or two of use?
And how much does it cost to pay with paypal, because I use euros, and they say it costs to change the money to those which they are using in China?
Sorry about bad english, hope you still can answer :)
Shipping is free to absolutely any country. However, you MIGHT have to pay customs or import duty. Ask your local post office about that one. Lightake accepts US $. Look for the conversion rates on paypal's website. You'll get a replacement if your cubes arrive broken. I strongly suggest you open your stuff on video as it will serve as proof. If it breaks on use, I doubt it's within their policy to replace it.

Nonetheless, I suggest that both of you contact their customer service. They've been replying quite promptly.
 
Thanks very much for answer.
But I see I wrote the first question silly :P
I meant, how much time it takes to get the cube to Finland?
 
for all my orders its been 1-2 weeks (after it has shipped), I live in Sweden, but I dont think it will be that much difference since our countries are next to eachother :3
 
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I don't think you'd get a refund. They'll send you new cubes. I think the cutoff time will be 2 months or so. I've received packages as late as 6 weeks.


Shipping is free to absolutely any country. However, you MIGHT have to pay customs or import duty. Ask your local post office about that one. Lightake accepts US $. Look for the conversion rates on paypal's website. You'll get a replacement if your cubes arrive broken. I strongly suggest you open your stuff on video as it will serve as proof. If it breaks on use, I doubt it's within their policy to replace it.

Nonetheless, I suggest that both of you contact their customer service. They've been replying quite promptly.

have u personally gotten a successful replacement from lightake? cuz the vid part can easily be faked with editting
 
Yes, thrice. Once for a mirror block that was broken. They sent my friend a LingYun instead of a Guhong (For which she got another guhong :P) and on another occassion, they sent me replacements for 3 eye shadow palettes I had ordered for 3 of my friends as gifts. They were horribly damaged in transit and so, they sent other stuff worth the same amount (as any replacement palettes would get damaged in transit as well).
 
Yes, thrice. Once for a mirror block that was broken. They sent my friend a LingYun instead of a Guhong (For which she got another guhong :P) and on another occassion, they sent me replacements for 3 eye shadow palettes I had ordered for 3 of my friends as gifts. They were horribly damaged in transit and so, they sent other stuff worth the same amount (as any replacement palettes would get damaged in transit as well).

this guy received the wrong cube but he never got a replacement, it was caught on vid too but now clear
 
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I've placed an order in January and still haven't gotten it.

Label/Receipt Number: RB23 8880 199H K
Service(s): Registered Mail™
Status: Processed through Sort Facility

Your item was processed through and left our BETHPAGE, NY 11714 facility on February 17, 2011 at 5:32 pm. The item is currently in transit to the destination. No further information is available for this item.

It has been stuck like this for over a month. May I get a replacement order?
 
Due to this problem, could you give the coupon for another 24 hours? I wanted to order, but now I'm screwed.

Seriously, it had passed almost half the day and we couldn't use it ! !
 
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This is crazy. 3 packages shipped in 3 different weeks headed to 3 very different locations all reached today. The only thing common was that none of them had a tracking number xD AND that they were shipped over 5 weeks ago lol

Seriously folks, don't buy without a tracking ID. This is the third or fourth bad experience I've had with packages without tracking numbers. I guess the postal people slack off when there's no way you can identify a package and take them to task...
 
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