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Login with the account used to order the cubes and check the order... common sense?

That doesn't always work. I placed an order a couple around mid October and when checking on my order like I always have in the past, It did not show up where it usually does after you place your order and pay for it. I had to contact customer support in order to find out what was going on with my order. Needless to say I did get it.
 
Is there some problem with the chinese mail service right now?
Lightake shipped my order quite a long time ago, but I still have not received my package.

Detailed Results:
- Origin Post is Preparing Shipment
- Foreign International Dispatch, December 10, 2010, 9:33 am, GUANGZHOU, CHINA PEOPLES REP
- Foreign Acceptance, December 02, 2010, 10:00 am, PORTEE

For my previous orders, the actual shipping usually took less than 2 weeks, but now it has been almost a month. Anyone know whats going on with it?
 
I placed an order on 23-oct, in the tracking first said that left hong kong the 2-nov, i waited till december 10 and the package didn't arrive, so i checked the tracking again and they changed the date the package was sent to 21-november i was really dissapointed and contacted lightake customer support, the only answer was that i had to wait because all orders where delayed because of christmas, i was angry because i placed the order on october just because i knew that in december something like this could happen, now is december 27 and i'm still waiting for my package.
 
Hey,

your customer service didn't help me out with my problem. Please contact them by yourself and answer my question: Where is my order Q1218208587? It does not appear on the order list of my LT account, even if I change the paypal email address in the LT account settings.

So: did you guys delete my order? wtf?
 
Hey,

your customer service didn't help me out with my problem. Please contact them by yourself and answer my question: Where is my order Q1218208587? It does not appear on the order list of my LT account, even if I change the paypal email address in the LT account settings.

So: did you guys delete my order? wtf?

I had the same problem with my last order. Don't panic. Its there.....lol. At the top where it says order tracking....just put in the info it requests and you should see your order.
 
No, it's not there. I always get an error message: "Sorry, The data you entered has something wrong".

Lightake, why did you delete it? Or why can't I see the order?
 
No, it's not there. I always get an error message: "Sorry, The data you entered has something wrong".

Lightake, why did you delete it? Or why can't I see the order?

Hi;
Just take it easy.
I can find your order info in our system as follows:
system 12/24/2010 3:44:25 PM Package Shipped [Tracking # Added: RR988571543CN ]

Your order is now towards your destination. Don't worry about that.
But if you want to more info, you should contact our Custmer Service who have the rights to follow up.
Thanks

Lightake.com
 
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