Lightake - Always Best Cubes with Best Price, Try now!

Lightake.com said:
Rorix said:
Quite a while ago I ordered an AV, but it came with no center or corner caps. I was told they would be sent with my next order which I made a little while after receiving the AV. When I got the package, I only found 16 center caps, which isn't much use. What now?
Click to expand...

Sorry for any inconvenience that caused.
We try hard to improve that, but still it sometimes comes with no perfect things.
You can turn to our Customer Service for the solution.


Thanks

Lightake.com
Click to expand...
Been nearly two weeks with no reply from Customer Service, can you look into it?
 
A suggestion for lightake.com.

My experience on many orders from the shop is, if the status after 10 days still on "Collecting Products Now", you can be sure that one ore more articles of your order are not longer available or out of stock. Annoying is that even after 20 or 30 days lightake.com does not report and mail you that something is not available or out of stock.

In this case I have to mail to the lightake.com service everytime for myself, what's the matter with my order.
In future I will cancel my orders, after 10 days if the order status is unchanged at "Collection Products Now" and request a Paypal refund.

Lightake should continue to inform the buyer earlier than now, whether and which items are no longer available or out of stock!

20-30 days without any information about a pre-paid order is not very customer friendly.
 
Last edited:
vcube777 said:
A suggestion for lightake.com.

My experience on many orders from the shop is, if the status after 10 days still on "Collecting Products Now", you can be sure that one ore more articles of your order are not longer available or out of stock. Annoying is that even after 20 or 30 days lightake.com does not report and mail you that something is not available or out of stock.

In this case I have to mail to the lightake.com service everytime for myself, what's the matter with my order.
In future I will cancel my orders, after 10 days if the order status is unchanged at "Collection Products Now" and request a Paypal refund.

Lightake should continue to inform the buyer earlier than now, whether and which items are no longer available or out of stock!

20-30 days without any information about a pre-paid order is not very customer friendly.
Click to expand...

If you're that concerned with it, you can order each item separately at no extra cost.
 
Rorix said:
Lightake.com said:
Rorix said:
Quite a while ago I ordered an AV, but it came with no center or corner caps. I was told they would be sent with my next order which I made a little while after receiving the AV. When I got the package, I only found 16 center caps, which isn't much use. What now?
Click to expand...

Sorry for any inconvenience that caused.
We try hard to improve that, but still it sometimes comes with no perfect things.
You can turn to our Customer Service for the solution.


Thanks

Lightake.com
Click to expand...
Been nearly two weeks with no reply from Customer Service, can you look into it?
Click to expand...


Coule you please tell me (PM)your info about this order(email address), I can push it for you.

Lightake.com
 
vcube777 said:
A suggestion for lightake.com.

My experience on many orders from the shop is, if the status after 10 days still on "Collecting Products Now", you can be sure that one ore more articles of your order are not longer available or out of stock. Annoying is that even after 20 or 30 days lightake.com does not report and mail you that something is not available or out of stock.

In this case I have to mail to the lightake.com service everytime for myself, what's the matter with my order.
In future I will cancel my orders, after 10 days if the order status is unchanged at "Collection Products Now" and request a Paypal refund.

Lightake should continue to inform the buyer earlier than now, whether and which items are no longer available or out of stock!

20-30 days without any information about a pre-paid order is not very customer friendly.
Click to expand...

I can understand what you said.
And will inform our Customer Support and Shipping Dept to improve.
Anyway, your suggestion will be the key for us to improve.
Thanks

Lightake.com
 
Hi,
I'd like to know if you have SKU 30626 and SKU 29017 in stock. I would just like to verify that they are in your warehouse so that when I order, I won't have to wait for months until you restock it, haha.

Thanks!
 
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