Lightake - Always Best Cubes with Best Price, Try now!

11.11 Instant Kill--Save Up To 40%

24 Coolest and Geekiest Rubik's Cube-- Not Normal Rubik's Cube Anymore

Countdown····· http://goo.gl/gkMP6X

default_06.jpg


hmmm..... I wonder where you got this idea of "instant kills" from (copying WALLBUYS) :|
 
hmmm..... I wonder where you got this idea of "instant kills" from (copying WALLBUYS) :|
:D Thanks for your attention. Actually we don't think we copied this idea from wallbuy, cause in China, 11.11 is one of the biggest day for shopping in a year, just like the "Black Friday" and "Cyber Monday",and one of the popular slogan of 11.11 is "Instant Kill", in our Chinese that is "秒杀". We don't use it as often as wallbuy, instead we just used it in the right time and on really bargains. And you can get really very cheap price that day, if you go shopping in some Chinese online stores. There most of the products are up to 50% off, and the prices will go back to normal the other day.
 
Last edited:
I would really like to test one of the new cubes coming out for lightake.......I have been waiting for a lot of time and i think the time has come for me!!!!1
 
Hi lightake,

It is a total shame the e-mail I just received from your customer service. After 8 weeks waiting for my parcel it has been finally returned to your warehouse. I gave you two options:

1- resend it to me via express
2- Give me a refund

Today you sent me an email telling me that you made everything ok, and it was the busy season and the strict inspection the failure to pass through the next destination and that you can't assure that the parcel was going to arrive. So why do you charge in advance and assure me to my several emails after 6 weeks the parcel was going to arrive if you are not able to assure the parcel is going to arrive to its destination??

You told me that if I want a express shipment I have to pay for it plus the fees for the spanish policy. What? After 2 months without my money I have to pay because I don't want to wait another 8 weeks without any warranty its going to arrive?

Finally you told me that I have to accept the free via airmail shipment or you made me a refund ONLY if the order payment is not over 60 days? What?? It's been 53 days now, if i accept a normal airmail shipment would be more than 60 days and i will lose my right to get the refund trhough paypal.

This is a complete shame , a bad customer service and I am not going to buy in your site anymore nor recommend it to anyone if I don't get a solution.

I don't understand that you prefer to lose a customer, a purchase, future purchases I had planned, and bad reputation for the cost of a express. Cost that you are assuming everytime you send a cube to a tester for a review. And I was going to make another order of 100$ if I had received correctly this parcel that was my first order in your site .

I hope the representative here can do something for me seeing that the costumer service via e-mail are unable to do it and ship it to me via express as it's been almost 60 days now from the payment so i can't wait another 4-6 weeks. Order: Q130920726532

Thanks.
 
How is it bad customer service? They've been in communication with you and have clearly stated what has happened from their perspective and what they are willing to do to solve it. That's much better than some stores out there.

You are just unhappy with what they are offering you. They have offered to resend the item at a cost to them - they could have demanded payment for the 'free' shipping to be sent again as well! If you are worried that the item will be refused by customs again, ask for the refund now and order from somewhere else. But clogging up this forum with your endless complaints and your unwilling attitude to accept the deal you've been offered is annoying. If I were you I'd take the free shipping offer - I've had half a dozen packages from lightake and they've all arrived fine - but I don't know anything about Spanish Customs so I don't know much about the risk I'd be taking.
 
Back
Top