iCubeTime
Veteran
I sent you a couple questions about this through your website, but received no response...
I would like to order some cores (Dayan and Cube4You) and some Dayan spring/screws/washers hardware sets. However, the shipping costs that are being quoted are ridiculously high.
From your website (copied and pasted on April 11, 2013):
"We calculate Shipping & Handling by the actual weight of each order, like the way the US Postal System calculates the price for us. iCubeMart actually doesn’t earn any money from your shipping cost. Shipping is just a service provided to you by us and we have no intention on grabbing extra money in the process. Maybe sometimes you might feel that we charge a little more than how much the Post Office actually charges us. Why? It’s because there is also a cost for the many supplies and materials we use, and the many hours and energy we spend to pack your orders. Normal customers do NOT have any clue how the Postage should be calculated. So, when they compare the charge @ iCubeMart vs. other US Cube Stores, they feel we charge too much! Actually, the amount we calculate is much closer to the actual amount paid to the US Postal Office. We have to say that we are making efforts to calculate the Shipping & Handling fee as accurate/reasonable as we can. But, don't be confused by other US Cube Stores' wrong calculation system.
Unlike us, other US cube stores charge you by the total quantity of items. If you try to order 5 pieces of cores in their shop, the Shipping cost is around $13.00. But, at iCubeMart, you only need to pay $6.50. It's only common sense to know which one is the better deal: 5 cores with shipping & handling costing $13.00 for international order, or $6.50. If you order 5 cores in their store with domestic shipping, the cost will be around $7.50. We only charge you $3.00. These examples show that their system isn’t accurate at all."
However, when I place 5 cores into the cart (Dayan or cube4you), the shipping costs come to $6.80 within the continental US. Just as a comparison, the shipping and handling costs for 2 Guhongs is cheaper than 5 cores ($5.70 vs $6.80). Additionally, when these small items are added to another larger order, it still incurs a significant shipping cost (about a dollar per core/hardware set). Is there any way that I can order some cores and hardware without spending more on shipping than on the items themselves?
Thank you for your inquiry!
We did not find your question at our forum after going through all recent posts. Also, in order for us to address to a concern as quickly as possible, please send us an email to [email protected] or [email protected]. We are very responsible and will always reply to our customers either on the same day or within 1 -2 days.
That passage was written a while ago, and our goal is still the same. However, the United States Postal Office has significantly increased its shipping rate many times in the past years, the amounts used in the examples are not accurate any more. Some of the cube store can't calculate their international shipping cost via shopping cart anymore. We have modified our shipping information on our website.
To help you, please send an email to us with all cubes you are planning to order, we will help you out. Don't worry.
Thank you for choosing iCubeMart!