my GAN 11 M pro broke on the first day of arrival.

[tom0989123]

( Just to clarify I used Speedcubeshop.org that most/all people use )

the cube came un-lubricated so like with all cubes you lube them be-for use, so that's what I did after that I did one solve and this happened.
not the best image I know but here you can see the white plastic peace that on some black tape ( the package must have come damaged or worse. )
and this photo was taken to day and arrived this morning.

 

[TheDog35]

reach out to customer support they are usually pretty good

 

[1x1 wr holder!]

( Just to clarify I used Speedcubeshop.org that most/all people use )

the cube came un-lubricated so like with all cubes you lube them be-for use, so that's what I did after that I did one solve and this happened.
not the best image I know but here you can see the white plastic peace that on some black tape ( the package must have come damaged or worse. )
and this photo was taken to day and arrived this morning.

View attachment 27511

just message them in their website chat. their customer service is fantastic, and sometimes Cameron himself helps you out. I had a problem ordering a gan cube once and they even gave me a discount cuz of the time suck. if you're lucky, they'll just ship you another one. with you only having to pay shipping. you could also get a hold of their email and send them picture-of-proof. hope it all works out for you.

 

[tom0989123]

just message them in their website chat. their customer service is fantastic, and sometimes Cameron himself helps you out. I had a problem ordering a gan cube once and they even gave me a discount cuz of the time suck. if you're lucky, they'll just ship you another one. with you only having to pay shipping. you could also get a hold of their email and send them picture-of-proof. hope it all works out for you.

thanks needed that I just hate wasting money

 

[Arcanist]

S

( Just to clarify I used Speedcubeshop.org that most/all people use )

the cube came un-lubricated so like with all cubes you lube them be-for use, so that's what I did after that I did one solve and this happened.
not the best image I know but here you can see the white plastic peace that on some black tape ( the package must have come damaged or worse. )
and this photo was taken to day and arrived this morning.

View attachment 27511

So the packaging broke? Not the actual cube?

 

[tom0989123]

S

So the packaging broke? Not the actual cube?

the packaging seemed to be ok the box could have been in better condition it looked like it was badly dropped out of the van or what ever
was transporting it.

 

[Michael's TPS]

my gan 12 box had corners that were a bit compressed?! but i dont think they will give you a hole new cube maybe a gift card or something also cheap shipping = less care for product so be careful

 

[tom0989123]

my gan 12 box had corners that were a bit compressed?! but i dont think they will give you a hole new cube maybe a gift card or something also cheap shipping = less care for product so be careful

hahaha never mind I got a whole new GAN 11 M Pro thanks to al who helped and have a Merry Christmas!!!

 

[Michael's TPS]

hahaha never mind I got a whole new GAN 11 M Pro thanks to al who helped and have a Merry Christmas!!!

did you mean speedcubeshop because i think speedcubeshop.org is a scam site

 

[tom0989123]

did you mean speedcubeshop because i think speedcubeshop.org is a scam site

I did so there we go, everyone who lives in the USA and anyone who doesn't ( like me ) use Speedcubeshop.com it's the cheapest place to buy your high-value cubes.