Unrecieved cube4you order, what to do

[SimonWestlund]

Hey!

I didn't really know where to put this thread, so I put it here.

Okay, here's the situation.

I ordered cubes from cube4you for me and a friend. My dad lives in China, so to make shipping cheaper we told them to ship it to his address. Then shipping only costs $3. He was coming back to Sweden 4 days after that I ordered.
I ordered cubes when I lived in China and then it only took 1-2 days for them to come. But when my dad came to Sweden the cubes hadn't arrived.
So I didn't get the cubes when I wanted them.. but I was already prepared for that to happen since we ordered them only 4 days before he left China.
After he had been in Sweden for a day he got a message in his cellphone saying: "What is your roomnumber? I am cube4you"
He answered with the correct roomnumber. So we expected that the cubes would be there when he came back to China. Well, when he came back, they weren't there! He asked the reception if they had gotten a package or something and they said that they hadn't. I already paid $67 for the cubes, and I didn't get any.

So I emailed cube4you at the email address which is on their website under 'contact us'. I said that I hadn't gotten my cubes and I asked if there had been a problem.
After about a week I still havn't gotten a reply from them!

What should I do now?

 

[mcciff2112]

Send him a pm on the on the forum. He usually doesn't respond to emails because of spam.

 

[SimonWestlund]

this forum or the cube4you forum (is there one?)

 

[TurbulentTurtle]

I am assuming this forum.

 

[GermanCube]

talk to him via msn, i did it that way and he answeres immediately!!

I think he doesn't reply any mails...

 

[SimonWestlund]

thanks! Got his MSN now, I'll talk to him tomorrow, he's not online now.

 

[SimonWestlund]

he's not answering me! He's always away, but I try to talk to him anyway, does he ever go online?

 

[crazyasianskills]

Pray, and harass the forums. Thats what most people do. That is how I got my order fixed. Try talking to a moderator too, he has a couple of guys now that help him run the place, see if you can catch one of them on the forum.

 

[PCwizCube]

he's not answering me! He's always away, but I try to talk to him anyway, does he ever go online?

Yes, he's away a lot. It might be because you might be in different time zones? He's always signed on, even if it's bed time for him...

I agree, MSN is the way to go. He rarely responds to his emails and PMs.

For MSN, it usually takes him a few minutes to respond. I had to say "Hi" like every minute or buzz him to get his attention. One time it took me like 10 minutes... Another I got him on my first try, though generally, if he is not Away/Busy, it'll take him a few minutes.

 

[lalalala]

i agree with them msn is the way to go. i talked to him becuase i had a problem with paypal becuase i made a duplicate payment and i paid him 138 dollars twice. So i talked to him, took him a while to get him to answer but he refunded me and all was ok.