[Help Thread] [OFFICIAL] Gan 356i discussion / software updates / issues report

[LakeWorthB]

Is anyone else having trouble downloading the 'new version'? Can't log in as it says 'new version available'. Cancel takes you out of the app, download takes you nowhere..! Maybe just a glitch, I'll try again later.
BTW; Gan i3, Android.

Just update with play store.

 

[Manxkiwi]

Thanks, yeah did that. I can now open the app, but nothing I do can get it to recognise the cube! It's fully charged, light coming on when it wakes up, but the app just says 'no devices'. I've tried more than a dozen times now. Have restarted phone, logged out and back in etc.. nothing.....
If it is a problem with the app, hopefully it will be resolved soon?!
Everything was working wonderfully before this updated app and the cube is basically brand new.

 

[OldSwiss]

Did you check the bluetooth settings? Is Bluetooth on and the app has all rights to use it?

 

[Manxkiwi]

Yes Bluetooth is on.. 'Athority prompt' at startup asks for access to Bluetooth, location and GPS service. All say open, or opened.
I press 'confirm' (having done moves to wake it up) and nothing appears in the device list! Quite frustrating as I mentioned before it was all working perfectly before the update.

 

[OldSwiss]

I always have to press the "search again" button a second or even third time but then it works.

If it doesn't work you can switch to https://www.cubeast.com/
In the standard version it doesn't have the alg trainer and there are no battles or leagues but I think the solving part and the statistics are much better than in cubestation

 

[Manxkiwi]

Got it!! Sorry folks, the middle option on the authorisation window was about allowing the app to use location data, or something along those lines. I didn't notice that I hadn't acknowledged that option since the update. All is good now and I am happy once more.
Thanks to all for trying to help me..
Hopefully I remember this if a similar thing happens with another update in the future.

 

[Manxkiwi]

I find that Cubestation won't load up anywhere but at home for me. Am I missing something?
With location on and a better wifi connection than I have at home, it simply won't work!
Any ideas anyone?

 

[Fili]

Guys, anyone has the APK to update i3 to 7.76? Gan's download link is broken ...

I want to update to see if that fixes the Google Pixel disconnecting issue