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[Help Thread] Gan 356i discussion / software updates / issues report directly to Gan

Joined
Feb 14, 2016
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#81
When I used to be able to use the app (before the new version which crashes 100% of the time), I can second all of Nico's comments. I constantly would solve, beat my opponent by a mile, but somehow even though the cube shows up solved it thinks it isn't solved. The opponent wins and I have to exit and DNF.
I would have to disagree on the speed of the cube, perhaps different batches have different characteristics. My 356i is much much slower to solve than my Gan 356 X. The 356i (at least mine) is very tight and hard to turn, and if I decrease the tensions it just explodes...
 
Joined
Aug 10, 2019
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Somewhere in the cubing universe
#83
Hello to the newcomers,

indeed Wish Lin's thread is fantastic and it is great to have someone from the Gan team here too.

The positives: The cube is fab (faster than my gan X), the app keeps improving. The community is widening.
A lot of great reviews out there and now this thread! Thank you!

The negatives:
In a nutshell most of my frustration comes from the fact
that I (very) often dnf in battles even though I can now see my times and the opponent's and when one sees a 13 seconds solve to the opponent's 22 and yet they get the "win" sign... It's discouraging to the say the least. I don't mind being beaten (but not like this!). It actually motivates me to find faster people, it makes me improve and want to reach their level, the app just needs to register my solves.
Basically, the app says "the cube is solved" and yet we don't go to the comparison
screen to show who won. And when I ask to leave as I am fed up waiting it says "cube not solvet yet, are you sure?"
So I leave and get a dnf.
I have got over 1600 battles (what can I say this thing is addictive!) and almost 50% of these solves show dnfs even though I have registered times.

Anyway, I am sure it'll get better.
thanks again for a great cube, a great app and a great thread.

PS: I intend to make a video with the good and the "to be improved" for the app
with a little review of, perhaps, the most exciting cubing experience. Would this help?
That would be appreciated and pretty cool
 
Joined
Aug 24, 2019
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#90
Hi This is Oliver. I am from GAN Cube in charge of overseas sales. Glad to see Wish Lin has open this thread for 356i discussion! If anyone has some suggestions of this cube please let me know. Software bug is especially welcomed, so we could quickly fix it in later version.

I could share some v1.2.1 functions right now. Battle result will show something like "your time outrank xx% of all cubers", and now is able to share to SNS.

My 356i ID: Oliver, currently around 30sec.
Can I know if there are changes made to EU/USA version of cube in comparision to China release? Thanks.
 
Joined
Sep 6, 2019
Messages
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Location
Guangzhou, China
YouTube
UCjeHqEUSBpIfLnNOgVA
#91
Update after talking to developing team:

Center cap missing;
cannot save solve to collection in battle result
--fixed in next version(v1.2.1)


1v1 battle "ready go" interface crashes
--Already noted, but it's kind of program issue(I don't understand that, though) cannot be solved directly, only to minimize


DNF even you solve the cube in battle;
cube is solved but the timer keeps running
--Lag connection to server. That happens mainly in users outside China. Plan to add server in Hongkong or overseas in future. I really apologize for the unfriendly experience.

Any plans to add Roux recognition?
--Not at the moment. 3 reasons: we dont' have enough developers; developers not good at roux; there's not much needs compared to CFOP.

Can I know if there are changes made to EU/USA version of cube in comparision to China release?
-- No difference.


v1.2.1 is available in 24 hours if not now.
Shared to SNS and "single solve outrank xx% cubers" comes in v1.2.2. It also supports dual 356i connection.
 
Joined
Jun 18, 2019
Messages
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251
Location
Taipei, Taiwan
WCA
2018LINW02
Thread starter #92
Joined
Jun 18, 2019
Messages
439
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251
Location
Taipei, Taiwan
WCA
2018LINW02
Thread starter #94
I’ll report some small bugs: When v1.2.1 comes out on App Store, the app didn’t notify me right away.

I am happy to see the link phone finally has Taiwan as an option, but I can’t get the verification code whatsoever.

The “feedback” in settings doesn’t have a function.

Btw, I really like the azure background and overall feel in settings and messages.
Good Job!
 
Joined
Sep 6, 2019
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Location
Guangzhou, China
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UCjeHqEUSBpIfLnNOgVA
#95
I’ll report some small bugs: When v1.2.1 comes out on App Store, the app didn’t notify me right away.

I am happy to see the link phone finally has Taiwan as an option, but I can’t get the verification code whatsoever.

The “feedback” in settings doesn’t have a function.

Btw, I really like the azure background and overall feel in settings and messages.
Good Job!
Feedback bug known. Will fix it later.
Taiwai phone code missing, not clear. Trying to settle it. Could you find anyone else in Taiwan and test again?
And if you can find more people, consider contributing to its localization in Taiwan.
Overall it's almost the same as Simplified Chinese, except some terms. Like "魔方“ is called "魔術方塊" in taiwan. Not sure if it's necessary, just an idea.

**************update Sep.10*******************

In internal discussion someone suggests add a "official discussion thread" notice inside the app to lead all questions into a single page.
Sounds good, but personally thinking it is not easy to do well in reality due to language barrier and time zone difference.
What do you think, cubers?
I feel honor to be one of "List of members having 356i" on first page. Needn't to be mentioned in bold as I may quickly drop out the top 100 ranking since more and more cubers join in. Sad or happy? Well...I would choose to ask tech team to show more cubers in ranking!
 
Joined
Jun 18, 2019
Messages
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251
Location
Taipei, Taiwan
WCA
2018LINW02
Thread starter #96
Taiwai phone code missing, not clear. Trying to settle it. Could you find anyone else in Taiwan and test again?
No one who I know of has 356i in Taiwan( for now)
And if you can find more people, consider contributing to its localization in Taiwan.
Overall it's almost the same as Simplified Chinese, except some terms. Like "魔方“ is called "魔術方塊" in taiwan. Not sure if it's necessary, just an idea.
Yes! This sounds really interesting. I’ll definitely give it a try. Speaking of terms, not much cubing related terms are different, but rather other phrases NOT related to cubing.
In internal discussion someone suggests add a "official discussion thread" notice inside the app to lead all questions into a single page.
Sounds good, but personally thinking it is not easy to do well in reality due to language barrier and time zone difference.
What do you think, cubers?
I think that if there is a “official discussion thread” in the app, it will have spams. This is the only reason why I don’t support this idea.
I feel honor to be one of "List of members having 356i" on first page. Needn't to be mentioned in bold as I may quickly drop out the top 100 ranking since more and more cubers join in. Sad or happy? Well...I would choose to ask tech team to show more cubers in ranking!
Ha! The actual reason I put you in bold is that when a cuber wandered into this thread because that “Ah, the app has problems. Let’s see how the others think(as the thread title suggests XD)”, he/she will see your name right away, as well as the fact that you are Gan’s employee.

So that they will think “ Oh! I should post my problem/thoughts here so he can see them and know them then fix them. This can make your job easier I believe.
 
Joined
Sep 6, 2019
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UCjeHqEUSBpIfLnNOgVA
#97
No one who I know of has 356i in Taiwan( for now)

Yes! This sounds really interesting. I’ll definitely give it a try. Speaking of terms, not much cubing related terms are different, but rather other phrases NOT related to cubing.

I think that if there is a “official discussion thread” in the app, it will have spams. This is the only reason why I don’t support this idea.

Ha! The actual reason I put you in bold is that when a cuber wandered into this thread because that “Ah, the app has problems. Let’s see how the others think(as the thread title suggests XD)”, he/she will see your name right away, as well as the fact that you are Gan’s employee.

So that they will think “ Oh! I should post my problem/thoughts here so he can see them and know them then fix them. This can make your job easier I believe.

Based on your first 3 comments, I think you should need a in-app community to find local users, and discuss internally then think of localization the app. Yet you're right, spam is an issue.
P.S. We do have a QQ group of 356i. You can invite people to battle, add friend there.

And surely you can swap the title to attract more 356i cubers. I wish to see more comments from others.
 
Joined
Sep 17, 2019
Messages
3
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0
#98
Hi

I' having difficulties while registering new account. I can not read the Chinese message below. I have select English. Please help.
The apps version is 1.2.1

screen.png
 
Joined
Sep 6, 2019
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Location
Guangzhou, China
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UCjeHqEUSBpIfLnNOgVA
#99
Hi

I' having difficulties while registering new account. I can not read the Chinese message below. I have select English. Please help.
The apps version is 1.2.1
It said you should agree the terms and privacy policy. Please tick the checkbox.
I'll forward it to technicians to fix into English in later version, thanks.
 
Joined
Sep 17, 2019
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0
It said you should agree the terms and privacy policy. Please tick the checkbox.
I'll forward it to technicians to fix into English in later version, thanks.
Please tell them to make the checkbox bigger. It is impossible to tick it. No success to tick it so far.

Is there any web page for registering account?
 

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