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[Help Thread] Gan 356i discussion / software updates / issues report directly to Gan

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
This is a thread for discussions related to the Gan 356i smart cube and its app, Cube Station.

FAQ:
Why do I get a DNF in battle even if I finished first?

  • Sadly, it's because the connection between you and Gan's server is weak. It happens not because of your WiFi speed is slow but rather your distance to China is a bit too far. We have found that the further away you are from China, the more likely you encounter this. According to @Olivertam , Gan 356i's oversea sales manager, they are planning to set up servers in other countries to solve this problem.
Why can’t I connect to my cube?
  • It’s battery is probably empty or dead.
  • If it’s charged for a decent time(1hr+) but still can’t connect, it’s probably some other issues, including not allowing Bluetooth connections on your phone, didn’t charge the cube white side up,etc.
My cube is solved but is misaligned on the screen!
  • Reason: You messed with the numerical GES nuts.
  • Use the "RESET" function in the app to fix it.
My cube is solved but is misoriented on the screen!
  • You can swipe the cube to your orientation at the start of a training or battle.
  • If you missed that chance, reconnect your cube and try again.
Why aren't there anyone to battle with?
  • Sadly, it's probably that no one is online at that time. This problem should gradually go away as more people get the cube.
  • This problem is almost completely gone now.

If you have the 356i and want to practice with others here on speedsolving.com, please post:
  • Your Gan account
  • The method you are using
  • Your global average
Optional↓
  • Your location
  • When you usually have free time in GMT(it's pointless to have a friend that can never battle with you due to different time zones or schedules)
down below and I’ll add it to the list so everyone can know about you and be friends with you.
List of members having 356i:

User name​

Gan account​

Method​

Global Average​

Location​

When he/she has time​

Additional info​

whitefire​

LMCF​

17s​

-​

-​

-​

Wish Lin​

CFOP​

16s​

Taipei, Taiwan​

-​

Thread starter​

Nicoreunion​

CFOP​

16s​

Reunion Island​

-​

-​

Micah Morrison​

CFOP​

8.7s​

-​

-​

-​

Velocicubing​

CFOP​

10.2s​

-​

10~12 AM​

-​

Doc13​

CFOP​

20s​

Kansas, USA​

4:00PM~10:00PM CST​

-​

nonoperez​

CFOP​

45s​

Spain​

-​

-​

Oliver

CFOP

30s

Guangzhou, China

-​

Gan 356i oversea sales manager!!!

 
Last edited:
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efattah

Member
Joined
Feb 14, 2016
Messages
515
I have a 356i.
Account name: whitefire
Method: LMCF
Global Average: 15.5 sec

What is 'SS'? I thought the app was called Cube Station....
When I first got the cube around a month ago there was always people to match up with. Now there seems to never be any opponents to play against.
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
Method: LMCF
Can it read your moves correctly now? I know that you once said it reads a ton of S/E moves that you don’t do. Me too(I use CFOP) but that problem is fixed probably once in for all since the app is updated. You are faster than me but I can’t learn stuff from you:oops:

p.s. I added you to my friend list.
 
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efattah

Member
Joined
Feb 14, 2016
Messages
515
The new (July 30) update is a disaster for me. The app doesn't work at all. The algorithm scramble section crashes every single time I run it, and I did manage to get free-scramble to work, but I can't do online matching because I first need to do at least 1 scramble in less than 30 seconds in the algorithm scramble section and that crashes every time. It doesn't detect my moves properly either, most solves it says I did 35 rotations when I actually did 4-5.

I un-installed the app and re-installed it, didn't fix the problem...
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
The new (July 30) update is a disaster for me. The app doesn't work at all. The algorithm scramble section crashes every single time I run it, and I did manage to get free-scramble to work, but I can't do online matching because I first need to do at least 1 scramble in less than 30 seconds in the algorithm scramble section and that crashes every time. It doesn't detect my moves properly either, most solves it says I did 35 rotations when I actually did 4-5.

I un-installed the app and re-installed it, didn't fix the problem...
Are those problems due to LMCF? Mine worked fantasiclly.....
 

efattah

Member
Joined
Feb 14, 2016
Messages
515
I can't run algorithm scramble mode or online match mode at all, it doesn't matter what method I use, I can't even start using any method until I can run those modes....
 

efattah

Member
Joined
Feb 14, 2016
Messages
515
The old app worked fine. The new app (July 30) has all these problems so I can't even use it. So yes, it still happens now.
 
Joined
Aug 4, 2019
Messages
2
Need help with the app, every time I try to register an account, I put the verification code in but it says verification failed and I can't use the app unless I make an account
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
Need help with the app, every time I try to register an account, I put the verification code in but it says verification failed and I can't use the app unless I make an account
If you keep try it, they will sometimes send you the wrong code which should be only be valid on YOUR NEXT ATTEMPT. Try deleting all your previous verification mails and try again. My account worked that way.
 

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
So far, the current version of Cube Station, which is v1.1.0, has a lot of problems:
  • A lot of typos, include abount<->about, backgroud <-> background
  • Languages mixed up on the same page(i.e English and Chinese mixed up)
  • Avatar display will display last battle opponents avatar and then your own in battle.
  • Crashes often
  • Completely dead app in @efattah 's case and unable to login in @Daniel Goldstein 's case.
Anyone finding more issues?
 
Last edited:

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
Last edited:

Wish Lin

Member
Joined
Jun 18, 2019
Messages
468
Location
Taipei, Taiwan
WCA
2018LINW02
Software update:

Current version: v1.1.2

Gan shutted down the app for a couple hours for server maintenance now.

Problem with the current version:
  • Cube display lagging / time reading issues(TPS too high for the app)
I personally never encounter it, but it seems to bother a lot of people, like Lazer0Monkey:
By the way, I am the guy he battled with at 24:42, really cool!

  • It can't display battle stats correctly. It always records you "DNF" with a "Virtual cube" in battle records, no matter you win or lose.

  • The cube often crashes during battle.
 
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