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【Official】Thread from GAN- CubeStation V3.0.347 Update

xjaff

Member
Joined
Jan 22, 2020
Messages
3
Just downloaded it - It took a minute or so to download upgrades after first launch, but no issues getting in.
I use Facebook sign-in.

Thanks for the reply.

I just tried again today and it downloaded another set of updates after launch and then it logged me in directly. So the issue appears to be that I had not received those additional in-app updates that are usually pushed automatically when you launch the app.

All good now.

Those updates are really slow though.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
103
Hey pppatty do you know that we in europe have to wait 2 or 3 minutes almost every day we start Cubestation, only waiting for the 5 or 10 mb updates? Would it be possible to ask "install now" or "install later" and not have to watch a very slow download when I want to cube?

Also if you don't have mobile data left for your phone and just want to cube, these forced updates might be not enjoyable.
Hi, @freshcuber.de.Thanks for your suggestion. The reason why we want forced updates is to try to avoid bugs during we use the App. We could fix the known bugs according to our user's feedback to make our users acquire more and more wonderful experiences.
Just like my colleagues, Patty said we already share this suggestion to software department.
Thanks and Have a nice day!
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
103
What do you mean by "Change Service Provider"? It is not something I can find inside the App. And I am on 4G when mobile, and 300/300Mbps at home. So speed is not the problem on my end.
A friend had problems reaching your servers at all, as it was blocked in AdBlocker DNS filter.
Hi,@povlhp.Qualifying has many grades-Master, Professional, Senior, and so on. At the beginning of qualifying, it is a normal phenomenon to meet different level cubers. Because we do not have any records to match your a competitor. So, you may match some 10-15s cubers, some 300s cubers. When your reach the specific grade, you could match competitor of the same level.

Question 2-DNF
In the qualifying, we have to finish ours solve at a specific time after our competitor. Our move wouldn't be marked if we didn't finish on time. So, It would suddenly in the middle of the next match with a badly scrambled cube.

Question 3-A friend had problems reaching your servers at all, as it was blocked in AdBlocker DNS filter.
How about use Wifi?Still have this problem?

Thanks and Have a nice day!
 
Last edited:

Joann Huang

Member
Joined
Aug 29, 2020
Messages
103
I received an iOS update of cube station from the App Store today, and I can no longer login to cube station after the update.

The version reported in the app is 3.0.388, the version of the update on the App Store just says 3.3.

I was using cube station this morning before the update no problem, logged off and then had the update in the afternoon and now I can no longer login. I use an email account to login. It now gives me the message “Unregisterd account” (with that typo)
Could share this screenshot picture if the problem happens again. Have the Screenshot would help us solve it more speedily.
Thanks and Have a nice day.
 

povlhp

Member
Joined
Feb 19, 2021
Messages
150
2 things, a user on another forum has issues with his iCarry "crashing", that is losing connection and never wake up before battery is pulled and re-inserted. He bought from one of the US/Australian delers. COnfirmed to not be a lube problem. Both his original and replacement has the problem. He got a version 3.8 -
Mine from ziicube is a version 3.10.

We also had reports of the same here, theory at that time was lubrication on battery. But I guess most/all with issues are from the same batch/dealer(s).

The version displayed in the software, gear on the cube sheet, is that hardware or software version ? If software, can it be upgraded ? Symptoms indicate it is a software lockup, and removing/reinserting battery resets the stuck software.

Another thing on DNF in qualifying. It is OK the server terminates the match at the server end 15s after first user, but then please on the phone keep tracking my solve, and save my solve even if I sped 2 minutes too long.
As it is now, at some point after I get a DNF I do a U U' or something else that the software will see as an attempt to join a new match, with a completely scrambled cube (the software knows that). So I can NEVER finish the match I was automatically joined to.

For now, qualifying is still not a good experience for the slower cuber.
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
103
1#-Contact the dealer to solve this problem thoroughly. This is the best and most direct way to solve this battery issue. Please PM me if any dealer does not willing to solve the issue of the GAN356 I carry. (Please provide your purchase record and your communication records to me at the same time).I would help you to solve this problem thoroughly.

2#I would try to communicate with the software department to add a shock or music In it when joined to competition.

Thanks for your suggestions and Have a lovely day.
 
Last edited:

povlhp

Member
Joined
Feb 19, 2021
Messages
150
1#-Contact the dealer to solve this problem thoroughly. This is the best and most direct way to solve this battery issue. Please PM me if any dealer does not willing to solve the issue of the GAN356 I carry. (Please provide your purchase record and your communication records to me at the same time).I would help you to solve this problem thoroughly.
User already got one replaced. SCS I think.
but if it is hardware we should know what revisions are ok
 

Joann Huang

Member
Joined
Aug 29, 2020
Messages
103
User already got one replaced. SCS I think.
but if it is hardware we should know what revisions are ok
Got it. Please contact them again if this issue still insists. We have an after-sales service agreement with the dealers on the GAN356 I carry. And we also would replace the new GAN356 i carry for our dealers. So, don't worry. Just contact them to replace a new one.
One has a battery issue it doesn't mean the whole version also has a battery issue. We would solve it with our dealers.

Sorry for the inconvenience.
 

povlhp

Member
Joined
Feb 19, 2021
Messages
150
Got it. Please contact them again if this issue still insists. We have an after-sales service agreement with the dealers on the GAN356 I carry. And we also would replace the new GAN356 i carry for our dealers. So, don't worry. Just contact them to replace a new one.
One has a battery issue it doesn't mean the whole version also has a battery issue. We would solve it with our dealers.

I understand you. But now the early problems is still creating a bad reputation for the iCarry, despite maybe a low failure rate. That is why it is important to be more open and say something like 5% of the version 3.8 have problems, and that the problem has been mitigated in 3.10 - or something along these lines. Currently there is big uncertainty, and some are holding back on purchase.
 

xjaff

Member
Joined
Jan 22, 2020
Messages
3
Another thing on DNF in qualifying. It is OK the server terminates the match at the server end 15s after first user, but then please on the phone keep tracking my solve, and save my solve even if I sped 2 minutes too long.
As it is now, at some point after I get a DNF I do a U U' or something else that the software will see as an attempt to join a new match, with a completely scrambled cube (the software knows that). So I can NEVER finish the match I was automatically joined to.

For now, qualifying is still not a good experience for the slower cuber.

If another match starts while your cube is scrambled, have you tried following the provided scramble from your scrambled cube state? (i.e. don't solve your cube first).

I don't think I have had this situation come up in multiplayer or qualifying matches yet, but I think I blew up an alg during ranked (single player) and so I hit DNF. Then as I started to solve the cube along the way a U and eventually U' caused the next scramble to start before I had finished solving the cube and I think I actually just followed the given scramble from my scrambled cube state and it worked.

This is non-intuitive since traditionally we always solve the cube entirely before applying the next scramble, but I am guessing their technology actually gives you the right moves to scramble from whatever the current state of your cube is.
 
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