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thecubicle.us is down

babucubes

Member
Joined
Apr 7, 2015
Messages
75
Location
CALI
So i am not sure what section this goes in but I'm a little worried.
First of all thecubicle.us website is down
Second, i ordered a birthday package with 11 items:
gans 357(out of stock, 2 seperate packages)
yuxin 3x3
cubicle wiehgt 1
weight 3
concave
bullfight
gans stickers
hualong
lingao magic
guanlong
metal nut driver, gans screwdriver
SO basically, my package has been processing and preparing for shipment for 2 weeks and i live in CALI
i asked them to ship in 2 seperate packages because of gans and they said ok, which they guaranteed to ship on the 2nd of may
then they didnt ship and guaranteed for the 4th
Its the 5th right now, and they didnt ship, they are not responding to my emails, their web is down, and my package has been processing forever.
SHOULD I BE WORRIED?
 

babucubes

Member
Joined
Apr 7, 2015
Messages
75
Location
CALI
James said they they are under a ddos attack currently on their Facebook. So I would say that is what is causing the delays.

Thanks cubeologist, your vids are awesome, and also THANK YOU FOR TELLING ME BECAUSE NO ONE ANSWERED MY QUESTIONS.
Thanks
 

waffle=ijm

Waffo
Joined
Jun 9, 2008
Messages
3,511
Location
Waffletopia
WCA
2008MANA02
YouTube
Visit Channel
No. Let's put it this way though. The owner's of theCubicle are college students. It's currently the time of the semester where it's final exams and all that jazz. Maybe something got out of stock again (not just the gans). There's lots of reason why it's taking a while, why they aren't answering emails, etc.

Should you be worried? Nah. Though the 2 weeks thing is concerning, I highly doubt they just forgot.

As for the website, their host might be down, they could be doing site maintenance, lots and lots of possibilities. EDIT - didn't know about that ddos attack tho.
 
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AlexMaass

Member
Joined
Apr 19, 2013
Messages
1,546
Location
America, New York, Long Island
WCA
2011MAAS01
YouTube
Visit Channel
So this won't affect shipping, correct?

I don't know honestly, they might have a server that like gives the all the order information and etc that is being ddosed, so possibly.

edit: I just realized I made a sticker order about right before the site went down last night. I have not gotten a confirmation email. D= good thing its only stickers
 
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darckhitet

Banned
Joined
Oct 6, 2013
Messages
76
I ordered 42 zhanchis and now i can't see my order because their page is down
 

QQW

Member
Joined
Apr 27, 2014
Messages
80
Location
Montreal, QC
WCA
2014WANG26
see title, I don't know when it's going to be back up

Please delete this thread when thecubicle.us is online again.
 
Last edited:

SpeedSkewber

Member
Joined
Jul 30, 2014
Messages
25
Location
Michigan
WCA
2014DAVI06
Problems With TheCubicle.us

I just wanted to know if anyone else has been having problems with Thecubicle such as your cart being randomly cleared or pages randomly reloading. Also another really concerning issue is the fact that no matter what deviece I view the website from, I get a notification of 'Your privacy is at risk' before I log in and whenever I look at my cart while logged in. And a few days ago TheCubicle went down and when you entered their site it would display an error message and a bunch of code. I just don't feel their site is really safe to go on right now and I HIGHLY RECOMMEND if you have a credit card attached to your account REMOVE IT. I think it would just be a good idea to steer clear from Thecubicle.us for a week, or at least until they acknowledge the fact that something was wrong on the website and it's been patched.
 

a cool guy

Member
Joined
Jul 5, 2011
Messages
385
WCA
2010CHAN10
Hi SpeedSkewber,

This is a cool guy from TheCubicle.us. I want to assure you that the website is working fine now. It is true that over the past week there might have been some minor visual glitches due to our recent migration to a new server. There were some compatibility issues due to the change in the PHP version, which we had to fix, but at no point was customer information or data security compromised in any way.

Regarding credit card safety, all saved credit cards are not even stored on our servers. They are instead tokenized and stored in a highly secure and audited facility operated by our credit card processor, so there's no chance that a credit card could be compromised directly through our site.

If you or anyone else is experiencing any issues with the site at all, please do not hesitate to contact us at [email protected] or PM me. It is our utmost priority to ensure that the site is loading properly. From what we are seeing, we believe everything is back to normal, but if anything seems amiss from your end, we want to make sure that gets fixed right away.
 
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