TheCubicle.us - High Quality Puzzles, Custom-Cut Stickers, Premium Lubricants & More!

Discussion in 'Puzzle Shops' started by a small kitten, Sep 30, 2011.

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  1. JTay

    JTay Member

    19
    9
    Aug 11, 2013
    The Great State of Texas
    Will I be able to buy a stickerless GTS2 that has been Boron treated? I understand there was some discoloration of the plastic but I still hope to be able to get one!
     
  2. TheChaiCuber

    TheChaiCuber Member

    244
    32
    Sep 30, 2015
    San Francisco
    WCA:
    2016CHAI03
    hi, I'd like to voice my displeasure in the service. So recently, every time I've ordered from the cubicle it's been a pretty negative experience, but this time was probably at its peak. I ordered a Qiyi M-bag and DNM-37. When I picked up my package it was barely bigger than a 7x7, so from the outside I knew they forgot the M-bag (I did get the DNM-37 though). However, when I opened the package, not only did I not have an M-bag, I got a qiyi MESH bag that comes with the thunderclap. This was something I truly found annoying and I would've felt a little better if they just forgot, considering they work so much (I watch chris tran all the time). If needed, I have before/after opening package pictures, and I've already sent a customer service inquiry about it. Hopefully I won't have to wait a little under a week like last time I went to customer service.
     
    allanboss131 likes this.
  3. I'm thinking of buying DNM37 but shipping to the UK is more expensive than the product itself, surely you can just put it in a little envelope and send it for $2, why does shipping a 10ml bottle cost $12. Or should I just get big Maru if the cubicle only provide their premium cubing products to the US at a decent price
     
  4. One Wheel

    One Wheel Member

    1,282
    530
    Feb 24, 2016
    Wisconsin
    WCA:
    2016BAIR04
    You can't even put something like that in a little envelope and mail it within the US for $2, let alone send it thousands of miles across the ocean. It's not a matter of the cubicle discriminating, just covering costs.
     
    1. But does it really coat $12 to send a tiny bottle of lube to the UK. On magiccubemall it costs 18 cents to ship m-lube
     
  5. One Wheel

    One Wheel Member

    1,282
    530
    Feb 24, 2016
    Wisconsin
    WCA:
    2016BAIR04
  6. One Wheel

    One Wheel Member

    1,282
    530
    Feb 24, 2016
    Wisconsin
    WCA:
    2016BAIR04
    Which do you suggest? Try calculating shipping with a few different shipping companies, and I suspect you'll find that's not too far out of line.
     
  7. so basically shipping from the US is rediculosly expensive wherever you go to.
    I guess I will just have to get more maru when I run out of it
     
  8. One Wheel

    One Wheel Member

    1,282
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    Feb 24, 2016
    Wisconsin
    WCA:
    2016BAIR04
    It probably has more to do with currency manipulation by China making shipping from there ridiculously cheap, but yes.
     
    CuBouz likes this.
  9. xyzzy

    xyzzy Member

    490
    204
    Dec 24, 2015
    How long can I expect international shipping to take?
     
  10. js5752

    js5752 Member

    8
    4
    Apr 11, 2017
    Just to point something out, you're not really comparing apples to apples here.
    Magic Cube Mall is based in the UK. So for them shipping to the UK would be pretty inexpensive. The Cubicle on the other hand is based in the US. For them shipping to the UK is international.

    I wouldn't expect to pay the same price to ship something down the street as I would to ship it to the other side of the planet.
     
  11. Magiccubemall is based in China, not UK and China, I believe, is further away than America from the UK and the comparison in shipping prices is $0.20 from magiccubemall and $12ish from the cubicle.us (that is 60 times more expensive) so I have good reason to compare them as both DNM37 and the lube linked above are the same size and I would assume same weight
     
  12. js5752

    js5752 Member

    8
    4
    Apr 11, 2017
    Well magiccubemall.com contact page lists them in London.
     
  13. One Wheel

    One Wheel Member

    1,282
    530
    Feb 24, 2016
    Wisconsin
    WCA:
    2016BAIR04
    That's an address for PractiveOne Ltd., which is listed in the contact information from several different Chinese wholesalers. The London address belongs to a mail forwarding service: http://www.completeformations.co.uk/company-shop/regent-street.html and the contact phone number for magiccubemall is the same as the phone number for lighttake. When I ordered from Magiccubemall the package shipped from China; Shenzhen, if I recall correctly. I'm pretty sure they're a Chinese company.
     
  14. allanboss131

    allanboss131 Member

    112
    19
    Jun 2, 2016
    It's been like 3 weeks since I asked them something and still no response....
     
  15. Same here
     
  16. Um, @4Chan?
    It's been almost two months and I haven't received the spring for my warrior w.
    Should I contact customer service directly instead so it's more official?

    Pics that you can hopefully see:
    HNI_0003.JPG HNI_0006.JPG HNI_0005.JPG
     
    Underwatercuber likes this.
  17. Welcome to thecubicle.us slowest customer support ever. I had one come without a spring in January and I never got a response to any of the emails I sent :l
     

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