Lightake - Always Best Cubes with Best Price, Try now!

Discussion in 'Puzzle Shops' started by Lightake.com, Jul 2, 2010.

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  1. Lightake.com

    Lightake.com Member

    1,504
    14
    Jun 17, 2010
    YouTube:
    lightake He
    so sorry for the delay, since there's error on our shipping information, your order did ship from US warehouse, but update wrong tracking number by error. our colleagues are solving the problem. hope you understand. pls contact us if any problem. thank you so much.
     
  2. Lightake.com

    Lightake.com Member

    1,504
    14
    Jun 17, 2010
    YouTube:
    lightake He
  3. Tabe

    Tabe Member

    176
    49
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    You'll forgive me if I don't believe you.

    And I *HAVE* contacted you. You ignored my last contact.
     
  4. Tabe

    Tabe Member

    176
    49
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    LOL. Your customer service sent me the same tracking number again, again showing shipping from China.

    You owe me money.
     
  5. Lightake.com

    Lightake.com Member

    1,504
    14
    Jun 17, 2010
    YouTube:
    lightake He
  6. Tabe

    Tabe Member

    176
    49
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    I ended up filing a claim with Paypal over this issue and got the partial refund I requested, so matter resolved.

    NOTE: For having been shipped from China, shipping time on my order was very quick. The order arrived in good packaging and was correct. I would not hesitate to order again from Lightake so long as I know which warehouse it's shipping from!
     
  7. phreaker

    phreaker Member

    229
    289
    Mar 18, 2016
    @Tabe I just had a similar thing happen. All objects ordered from USA warehouse. Declined a FREE ITEM so I could get shipping from the USA warehouse. Oh, now it is shipping from China after taking ~2-3 days to even ship at all!

    Any advice on the best way to handle it with PayPal, to deal with the "bait and switch" before I call my CC company and talk to them about it?

    @Lightake.com : I use your service to get shipping from the USA, if I specify USA warehouse. I want my items faster than all the other Hong Kong stores! Offering me $3 in POINTS that doesn't even cover the difference in the prices, never mind the free item, I ALSO declined, is ABSURD. Don't insult me ONTOP of messing up my order!
     
  8. Tabe

    Tabe Member

    176
    49
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    What I did was wait for my order to actually arrive, then filed a claim with Paypal. When I did that, there was an option that was NOT "I didn't get my item" - forget what it was. Then I was able to ask for a partial refund, which I did. A couple days later, I got the refund I asked for.
     
  9. phreaker

    phreaker Member

    229
    289
    Mar 18, 2016
    How much refund did you ask for, if you don't mind my asking?

    There's a "Significantly Not as Described" category, is that what you used?
     
  10. Tabe

    Tabe Member

    176
    49
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    I asked for a 25% refund on a $24 refund ($6). I think that's the category I used, yeah.
     
  11. Rpotts

    Rpotts Member

    1,859
    26
    Mar 23, 2008
    KC
    WCA:
    2010POTT01
    YouTube:
    rpotts1
    Hey I placed an order on 18/05/17 from the Chinese warehouse and it's still marked as processing. Order# Q1705180400024 Any updates you can give me?
     
  12. Lightake.com

    Lightake.com Member

    1,504
    14
    Jun 17, 2010
    YouTube:
    lightake He
    hi, sorry for the delay since the GTS 2M restock befpre and we off office for the Dragon Boat Festival in China severl days. don't worry your order ships today and tracking number will update soon.
     
  13. Lightake.com

    Lightake.com Member

    1,504
    14
    Jun 17, 2010
    YouTube:
    lightake He
    hi, pls contact us [email protected] or [email protected] if any problem, we'll offer you best solution. Thank you.
     
  14. Lightake.com

    Lightake.com Member

    1,504
    14
    Jun 17, 2010
    YouTube:
    lightake He
  15. Rpotts

    Rpotts Member

    1,859
    26
    Mar 23, 2008
    KC
    WCA:
    2010POTT01
    YouTube:
    rpotts1
    Thanks for the response.
     
  16. phreaker

    phreaker Member

    229
    289
    Mar 18, 2016
    i did write [email protected], when I first noticed the issue that my order shipped from the wrong warehouse. My last letter to them was not replied to, when I said their offer was not adequate. $3, doesn't even cover the "gift" I turned down, because I wanted USA shipping! Never mind the 2 weeks late...
     
  17. phreaker

    phreaker Member

    229
    289
    Mar 18, 2016
    Well your "service" replied, and DESPITE a clear mail saying I wouldn't accept that resolution. They assumed I accepted it, and posted it to my account.

    Nice try, but it is cheap, and doesn't even cover the lack of a gift etc. Sorry... I'll take it to Pay Pal, along with the documentation.

    Also... If you say you will give points per $ of order... and you don't. That's also bad. I've never been credited a single "lightake point" besides these, and I've placed enough in orders.
     
    Last edited: Jun 1, 2017
  18. mitja

    mitja Member

    134
    83
    Dec 22, 2015
    Ljubljana, Slovenia
    WCA:
    2016POPO02
    Is your service ever answering?
    I wrote them this:
    "hi I am asking about my order Q1705260000003. It is 6 days and i payed DHL express, so I ask why it hasn’t shipped yet?"
    regards
     
  19. I believe there is a Chinese holiday right now
     

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