Lightake - Always Best Cubes with Best Price, Try now!

Discussion in 'Puzzle Shops' started by Lightake.com, Jul 2, 2010.

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  1. Lightake.com

    Lightake.com Member

    1,458
    13
    Jun 17, 2010
    YouTube:
    lightake He
    so sorry for the delay, since there's error on our shipping information, your order did ship from US warehouse, but update wrong tracking number by error. our colleagues are solving the problem. hope you understand. pls contact us if any problem. thank you so much.
     
  2. Lightake.com

    Lightake.com Member

    1,458
    13
    Jun 17, 2010
    YouTube:
    lightake He
  3. Tabe

    Tabe Member

    70
    14
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    You'll forgive me if I don't believe you.

    And I *HAVE* contacted you. You ignored my last contact.
     
  4. Tabe

    Tabe Member

    70
    14
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    LOL. Your customer service sent me the same tracking number again, again showing shipping from China.

    You owe me money.
     
  5. Lightake.com

    Lightake.com Member

    1,458
    13
    Jun 17, 2010
    YouTube:
    lightake He
  6. Tabe

    Tabe Member

    70
    14
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    I ended up filing a claim with Paypal over this issue and got the partial refund I requested, so matter resolved.

    NOTE: For having been shipped from China, shipping time on my order was very quick. The order arrived in good packaging and was correct. I would not hesitate to order again from Lightake so long as I know which warehouse it's shipping from!
     
  7. phreaker

    phreaker Member

    213
    267
    Mar 18, 2016
    @Tabe I just had a similar thing happen. All objects ordered from USA warehouse. Declined a FREE ITEM so I could get shipping from the USA warehouse. Oh, now it is shipping from China after taking ~2-3 days to even ship at all!

    Any advice on the best way to handle it with PayPal, to deal with the "bait and switch" before I call my CC company and talk to them about it?

    @Lightake.com : I use your service to get shipping from the USA, if I specify USA warehouse. I want my items faster than all the other Hong Kong stores! Offering me $3 in POINTS that doesn't even cover the difference in the prices, never mind the free item, I ALSO declined, is ABSURD. Don't insult me ONTOP of messing up my order!
     
  8. Tabe

    Tabe Member

    70
    14
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    What I did was wait for my order to actually arrive, then filed a claim with Paypal. When I did that, there was an option that was NOT "I didn't get my item" - forget what it was. Then I was able to ask for a partial refund, which I did. A couple days later, I got the refund I asked for.
     
  9. phreaker

    phreaker Member

    213
    267
    Mar 18, 2016
    How much refund did you ask for, if you don't mind my asking?

    There's a "Significantly Not as Described" category, is that what you used?
     
  10. Tabe

    Tabe Member

    70
    14
    Feb 6, 2017
    Spokane, WA (USA)
    YouTube:
    CoachTabe
    I asked for a 25% refund on a $24 refund ($6). I think that's the category I used, yeah.
     

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