Completely agreed. That's why I only shop here.I run a number of online businesses. I can tell you that if I used a carrier service that I knew was broken, inefficient and consistently did not meet their delivery times I PROMISED I would OBVIOUSLY stop using them.
It's my business I'm responsible for who I contract to deliver parcels. If your national post service does not do a good job employ a private courier service. I've checked and done the maths and for the postage they charge and delivery times they quote it looks as though you are receiving a private courier service (clearly you are not). You can likely charge less postage if you are dealing in volume. We can assume that the Cubicle.Us does some volume unless all of the customer service emails the owner has claimed they are so busy with are ALL COMPLAINTS.
Royal Mail is not a courier service it's the national postal system for the UK. If you sent the item via an independent courier service it would bypass Royal Mail and there would be consistent tracking. Again by using the same old tired delivery method it causes further failure.
You stated you emailed them and did not hear back from them for 3 days and you're ok with that! I sent them three emails and was ignored and NEVER received a response. Most online business will respond within 24 hours. In fact it's the expected norm. Don't take my word for it here is a survey conducted by Harvard Business Review’s on response times.
37% of online businesses responded within an hour.
16% responded within 1-24 hours
24% took more than 24 hours - The Cubicle in your experience.
23% never responded at all - The Cubicle in my experience.
It seems ridiculous to me that:
1. You would praise a business that uses an inefficient delivery service knowing full well that it's problematic (by your own definition) and recommend it to others. Even though the postage you paid via the cubicle would cover a more efficient postage service. Instead it obviously goes into their pocket.
2. You would except a response time longer than 3 days from a customer service department (you had not even received one at the 3 day stage) and would recommend other people to use this service as if ignoring you for 3 days was helpful. Most helpful businesses striving to assist customers can within one hour (the companies worth recommending) or at least 24 hours (also worth recommending). The remaining companies from the survey either dont bother to respond (my experience or respond in a time frame which pretty much unhelpful - Your experience). Recommend away!
Everybody has their own expectations. Your's are that receiving a parcel over the estimated delivery time and being unable to track it combined with a customer service who will not respond for at least 72 hours (or in my case not at all) is a recommended experience. People like yourself should continue to use them. Please don't come on here though and make out that everything is ok just because your expectations of delivery and customer service are so low.
I still have not received my parcel (of course). I cant track it (like yourself). I have emailed them again 3 days ago and have not received a response (of course) they must be busy with all those emails (not complaints (that's sarcasm for people outside of the UK)).
The entire experience with the Cubicle can be summed up with the owners (or what looks like the owner by the way he wrote 'we') response above in regards to working previously in customer service. 'Thank goodness I don't deal with that anymore'.
Nice.